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Auren records that 66% of e-commerce sales of carbon credits are made by individuals and launches a free tool to calculate carbon footprint

Auren Energia reported that 66% of negotiations on the carbon credit platform were conducted by individuals between January and September. Sales to legal entities accounted for 34% of the volume. The portal was launched at the beginning of the year and has been attracting interest from global clients.According to the tool's data, 50% of the negotiations were conducted in Brazil, and the other portion is divided among the United States, Canada, Germany, the United Kingdom, France, and Portugal. When evaluating users in the national territory, 40% of sales occurred in São Paulo, 20% in Rio de Janeiro, 10% in Belo Horizonte, and the remaining were for the states of Brasília, Porto Alegre, Curitiba, Salvador, and Fortaleza.  

Aware of the high demand from individuals on the website, Auren developed acalculatorOnline tool that assesses the total CO2 emitted based on daily habits and allows compensation through the purchase of carbon credits. When accessing the portal, the user is directed to a behavior survey consisting of 12 questions that evaluate the frequency of electricity and gas consumption, shopping, transportation methods, electronic device exchanges, recycling practices, etc. Next, a conversion factor indicates the carbon footprint, based on the GHG Protocol methodology, a global tool that guides companies in accounting for Greenhouse Gases.

With an agile and effective mechanism, the instrument indicates how many tons of carbon were emitted and identifies which activities generated the highest volume of CO2. The system still projects the comparison of individual impact within the national and global scope in the same period to illustrate how the outcome of singular practices affects the planet. On average, an adult citizen emits between 3 and 4 tons of carbon per year.

To minimize the climate consequences, the user can choose how to offset emissions by purchasing carbon credits from renewable energy or forestry projects of Auren Energia. The site offers the option of payment via Pix or credit card with installment options, making the experience safer and more streamlined.

“The carbon footprint calculation journey is an innovative feature that was developed with the aim of encouraging individual responsibility and building a positive legacy. We created an educational navigation model to provide a clearer view of the impacts of our activities and encourage the public to offset their emissions in a practical and intuitive way, generating long-term results,” says Auren Energia’s Carbon Business Manager, José Guilherme Amato.

Decolar records an 82% increase in travel searches during Black Friday

Take off- travel technology company - recorded an 82% increase in travel demand during Black Friday, held on November 29. A survey, based on searches for airline tickets and packages on the company's sales channels, also reveals the 20 most sought-after domestic and international destinations, with São Paulo and Santiago leading travelers' preferences.

“This year, our customers were able to enjoy discounts of up to 70%, as well as coupons and exclusive payment options”, highlights Tatiana Sanches, Marketing Manager atTake off. “For those who have not yet booked their next trip, the campaign’s Last Call is available until Sunday, December 8th.”

Check out the ranking of the most sought-after destinations during Black Friday 2024

POSITIONNational DestinationsInternational Destinations
Sao Paulo (SP)Santiago (CL)
Rio de Janeiro (RJ)Orlando (US)
Recife (PE)Buenos Aires (AR)
Salvador (BA)Lisbon (PT)
Fortaleza (CE)Paris (FR)
Porto Alegre (RS)Nova York (US)
Maceio (AL)Punta Cana (DO)
Porto Seguro (BA)Miami (US)
Natal (RN)Roma (IT)
10ºFlorianopolis (SC)Madrid (ES)
11ºNavigators (SC)San Andres (CO)
12ºBrasilia (DF)London (UK)
13ºJohn Person (PB)Cancun (MX)
14ºCuritiba (PR)Montevideo (UY)
15ºBelo Horizonte (MG)Cusco (PE)
16ºFoz do Iguaçu (PR)Fort Lauderdale (US)
17ºCampinas (SP)Lima (PE)
18ºAracaju (SE)Milan (IT)
19ºGoiania (GO)Los Angeles (US)
20ºVitoria (ES)Bariloche (AR)

About the survey

The study was carried out based on the demand for national and international airline tickets and packages on the company's sales channels.Take offduring the Black Friday campaign, which took place on November 29th.

Kore.ai announces Celso Amaral as new Commercial Director for Brazil and Southern LATAM

Kore.ai, a leader in Generative AI and enterprise conversational platform technology, announces Celso Ferraz do Amaral as the new Director of Sales & Partnerships for Brazil and southern Latin America, including Argentina, Chile, and Paraguay. The new executive arrives with the goal of defining and implementing sales strategies, being closer to customers, and establishing relationships with strategic partners for the company.

For Amaral, expanding artificial intelligence (AI) services and strengthening partnerships are among the main focuses of his work in the company. "I have very high expectations for applying Generative AI to our clients' business processes, focusing on the financial services, retail, and communications sectors, which are target areas for Kore.ai in the region. Additionally, we will work very hard with partnerships, expanding both local partners and Global System Integrators – GSIs, training them to integrate Kore.ai platform solutions into our clients' business processes," comments the new commercial director of Kore.ai.

Amaral is coming from Onfly, a corporate travel startup based on SaaS technology, but with his vast experience in the market and specializations, the executive has already worked for other major players in the market, such as IBM, Avaya, SAP and Zendesk, where in three years he reached 75 clients in Latin America, with conversational solutions integrated with WhatsApp, and the project started from scratch.

The growth of partnerships in southern Latin America will be one of the executive's focuses. For Amaral, it is essential to have three to four partners per country, aiming to reach between twelve and fifteen partners by 2025, who are specialized in the industry segment, such as government, retail, health, energy, financials, and others. With a growth partnership strategy of around 100% for the next year, the company currently has three partners in Brazil, two in Argentina, one in Chile, and one in Paraguay.

Amaral considers measuring client gains and financial return as the main challenge to be faced in his new journey. "We need to create business processes and use cases by vertical that achieve a tangible Return on Investment – ROI metric, as the client is looking for something measurable in ROI, productivity, gains, risk management, and compliance. This is the challenge: how to create project prototypes that allow us to measure our clients' return and gains," explains the executive.

Celso Amaral has degrees and specializations, such as engineering, at the Instituto Tecnológico de Aeronáutica – ITA; a postgraduate degree in business administration from EAESP / FGV; leadership for senior executives at the Stan Slap Institute; specialization in corporate finance from Babson College; specialization in organizational leadership from the Center for Creative Leadership – CCL; and specialization in mergers and acquisitions (M&A) from The Wharton School. "I am very happy to be part of the Kore.ai team because it is a solid company in the market, it has been around for a decade, and is ranked first in the top quadrants by research institutes, with its experience proven by hundreds of clients around the world," exalts Amaral.

Kore.ai is a software developer specializing in conversational solutions, founded in 2014, and currently has about 1,000 employees, with more than 70% consisting of developers and specialists. The company has physical offices in the USA, United Kingdom, India, Japan, and South Korea, in addition to Brazil, where the company has been present since 2022. Most of your clients are in North America, Europe, and Asia. More than 100 million consumers and 500,000 company employees have already interacted with conversational platforms of virtual assistants created by the platform. Kore.ai (matrix) recently went through a Series D funding round, raising $150 million.

The advancement of artificial intelligence and the new directions of the job market

Since the explosion of generative artificial intelligence models, the topic has become a central subject in debates across all areas of activity, especially in the corporate world. While several companies invest to try to enhance the potential of the technology, others are still seeking to understand the real impact and changes that these solutions represent for the future of the job market, including the disappearance and emergence of professions.

In a recent study by International Business Machines Corporation (IBM) involving over 3,000 executives from 28 countries, the organization warns that AI will be a key factor in changing the way we work, as well as redefining career opportunities and income generation. According to the survey, four out of ten workers – which is equivalent to about 1.4 billion professionals worldwide – will need to reskill, as their jobs will be directly affected by automation and technology.

Initially, entry-level positions are considered to have higher risks, while specialized roles or those focused on strategic data analysis are seen as less vulnerable by executives. To get a sense of the scale of the projected impact, the IBM report also indicates that companies implementing AI in their daily operations should expect an average annual growth rate of around 15%.

In this context, an important question arises: how can professionals take advantage of these transformations to try to diversify their sources of income and strengthen their careers? In this context where the concept of employment needs to be redefined, on-demand work, paid services, and side income apps are essential alternatives to ensure financial stability.

For many, extra income services should represent not only a supplement to income but their new professional reality. Because the flexibility provided by platforms that offer such a model brings with it the potential to serve both those who need to compensate for the loss of a fixed occupation and those seeking a way to gain autonomy without relying solely on a single job.

This is possible because on-demand operation creates a broader range of options, where professionals with different qualifications can offer specific expertise, including in various fields. As a result, the professional can increase their exposure and attractiveness to the market, drastically reducing their dependence on a single employer. Still, it is essential to acquire new skills and competencies to stand out in a more competitive market.

The fact is that the advancement of AI and automation brings obvious challenges, but also offers opportunities for workers. In an increasingly unpredictable scenario, the flexibility offered by on-demand models allows professionals to adapt their careers for a future where traditional job security is becoming increasingly distant. Recognizing this reality as soon as possible will be essential to stay relevant and, above all, to maintain financial stability.

See tips on how to use social media to attract young talent

Brazil ranks third worldwide in time spent on social media, with users dedicating an average of 3 hours and 37 minutes daily, according to the Digital 2024 report by We Are Social and Meltwater. Therefore, from the companies' perspective, platforms are not just a channel to advertise job openings, but a showcase for corporate culture, values, and projects that can attract a new generation of professionals. And when it comes to the search for young talents, messages and ideas should be crafted with strategy and transparency, as they will be heavily evaluated by future professionals who are digital natives.

The customer success specialist at Companhia de Estágios, Ana Krentzenstein, comments on the growing importance of these channels for attracting talent: "Today, candidates rarely visit a company's official website. They look at social media to understand the brand, its culture, and values. To attract this audience, it is essential for companies to align their communication with the profile of their potential candidates. This involves everything from choosing the tone of voice to creating content that reflects an authentic organizational culture."

The specialist also emphasizes that, to have good communication on social media, it is necessary to have well-defined purposes and organizational culture – a starting point without which it is difficult to work on any message. After this mapping, the strategy is defined to connect with the audience, and social media are a fundamental tool to reach them, functioning as a showcase for all the actions that are already taking place within the organization.

Check out more tips to improve communication with young people on social media.

1. Coherent communication and representation

Corporate communication must reflect the company's identity. Traditional companies do not need to adopt a style that does not align with their essence, but they can adjust the tone to their target audience. For example, when advertising internship positions, it is possible to be more approachable, avoiding excessive formality. This strategy creates a connection with the candidates, who feel more likely to identify with the organization by understanding its language.

Furthermore, to attract young talent, it is essential for the company to showcase an environment of learning and challenge – which is what young people seek most according to a survey by the Internship Company itself. This, combined with a competitive benefits package, will interest the young person and encourage them to apply for your Internship or Young Apprentice Program.

2. Connection with the values of new generations

The younger generations, especially Millennials and Generation Z, prioritize values that go beyond immediate salary and benefits. To attract talents from this audience, companies need to clearly communicate their stance on topics such as environmental sustainability, inclusion, growth opportunities, and professional development. However, it is not enough to address these topics superficially; it is necessary to demonstrate how they are integrated into the organization's DNA and daily practices.

An effective strategy is to show concrete results: share sustainability metrics, testimonials from employees who have grown within the company, or highlight inclusion initiatives with proven impact. For example, a post on LinkedIn or Instagram can showcase a carbon emissions reduction project, followed by a video of an employee whose career was boosted by internal training and mentoring programs.

Furthermore, the way to communicate these values must be transparent, avoiding practices that try to appear engaged but lack genuine underlying actions. The narrative must be authentic, showing how the company collaborates to create a better world while providing a stimulating and safe work environment.

3. Creative content and continuous interaction

The company's presence on social media should be active. Ignoring comments or using automatic responses will definitely negatively impact engagement. When posting new trainee or internship openings, why not share the testimonial of a professional who had a genuine positive experience to encourage new applications?Investing time in authentic conversations with the audience demonstrates care and creates an engagement flow that goes beyond a simple exchange of information. This ongoing interaction helps build a community around the brand, strengthening the relationship with potential talents.

Another important point is to use creative formats and content that resonate with the audience's language. Swile, a corporate benefits company, for example, does remarkable work in this area.They use many memes to communicate, as well as iconic characters like Gretchen, Marcia Fu, and influencer Ana Chiyo to create fun content to attract talent. As a result, one of your campaigns generated significant media coverage.

An important tip is to follow social media platforms with a high number of users and engagement. Some suggestions of companies whose networks are worth following for their creative approaches are: Zé Delivery, Swile, Caju, Pirelli, Banco Pan, Hypera Pharma, and Itaú.

How can the population participate in reverse logistics?

The population's participation in the reverse logistics of electronic and electrical equipment and appliances is of utmost importance to ensure an environmentally appropriate final disposal of these wastes. So important that the legislation provides for the consumer's participation within the shared responsibility for the product's life cycle.

The implementation of this process occurs through collection points for this type of waste, preventing disposal in regular trash or conventional selective collection. For reverse logistics to be effective, it is essential that the population follows some guidelines when disposing of these products, such as separating electronic equipment from other types of waste, ensuring they are turned off and clean, and disposing of them whole whenever possible.

It is recommended to delete personal data contained on devices before disposal, remembering that it is not possible to recover the products after disposal. The proper disposal of electronic and household appliances helps prevent water and soil contamination, as many of these products contain toxic components such as mercury and cadmium. Furthermore, air pollution is avoided, especially in the case of devices that contain refrigerant gases, such as refrigerators and air conditioners, which, when leaked, can harm the ozone layer.

It is important to emphasize that the population has no cost to carry out proper disposal, as reverse logistics is funded by manufacturers and importers. By disposing of it properly, the consumer contributes to environmental preservation and also gains more space at home by getting rid of obsolete or unused equipment.

Awareness of reverse logistics and active participation of the population should not be limited only to schools but should extend to companies and all households. With the frequent acquisition of new technological products, it is essential that the proper disposal of old equipment becomes a habit, aiming not only for individual benefit but also for collective and environmental well-being.

By participating in reverse logistics, the population contributes to the reuse of materials and components of these devices in the manufacturing of new products, promoting the circular economy and reducing the need for natural resource extraction. In this way, everyone benefits: the environment, companies, and society itself, which gains from a more sustainable and responsible production cycle.

How does the possible end of the 6×1 scale affect my company?

Recently, the debate around the 6×1 scale has regained significant strength, both on the internet and on the streets. This happened after Deputy Erika Hilton (PSOL-SP) proposed a constitutional amendment (PEC) requesting the reduction of the workweek from 44 to 36 hours and the end of the 6×1 shift. However, if this proposal is approved, how will things proceed from now on?

The first thing people need to understand is that the end of the 6×1 schedule does not mean widespread time off on weekends and that all services – especially commerce – will stop on Saturday and Sunday. After all, there are work shifts, and employees of companies will have to split them, and they can indeed work on weekends, but only if both days are included in the new schedule, the 5×2.

However, this reduction can be a challenge for many organizations that are already accustomed to this work scale model and will need some time to organize themselves, as it is likely that hiring new employees will be necessary, but this requires recalculating budgets and making investments. And we know that from the moment it weighs on entrepreneurs' pockets, it may not work very well at first glance.

A survey conducted by Pontotel, a time and attendance management company in Brazil with over 500,000 employees registered on its time tracking platform, states that the end of the 6×1 shift schedule could impact millions of workers and companies in the country. According to the survey, this model predominates in some sectors: Accommodation and food services (69%), Commerce (49.9%), and Administrative activities (35.1%).

Generally, areas that require continuous work, such as health, tend to follow different schedules and there is no possibility of abandoning the 6×1 or any other schedule. Many doctors work shifts of 36 to 48 hours straight, everything varies according to the hospital's demand and their own availability, so they cannot fit into this new model.

The truth is that everything involving the Brazilian labor scene needs to be evaluated with great caution and without haste. And approval without proper discussion and large-scale impact analysis will be worse not only for the entrepreneur but also for the worker, because it is those who generate jobs, not the government.

The ideal is to have a balance so that the entrepreneur and employees in general are not harmed, but it is necessary to find a middle ground. In this regard, it is extremely important for company managers to start assessing their current situation so that they know what to do if the end of the 6×1 schedule indeed occurs in the near future.

For 96% of entrepreneurs, a high level of digitalization makes them more competitive in the market, says a GoDaddy study

As small business owners continue to adapt to digital demands, GoDaddy’s 2024 research highlights the growing importance of digital tools for this segment to drive long-term sustainability and competitiveness.

The majority (96%) of small Brazilian businesses surveyed agreed that a high level of digitalization allows them to be more competitive in the market, as revealed in the latest findings fromGoDaddy Global Entrepreneurship Survey 2024. Additionally, 94% of respondents reported that digitalization has significantly improved their work processes, freeing up crucial time and resources for small business owners to grow and compete with larger competitors.

Smaller entrepreneurs in Brazil are realizing the benefits that digital solutions bring to their businesses – so much so that these tools have now become essential for success. Brazilian entrepreneurs surveyed recognize the positive impact of digitalization on their operations: 79% say it has helped reduce business costs, while only 13% believe it has increased their expenses.

Another critical point for Brazilian entrepreneurs is to take care of their clients in the best possible way. For this, it is essential to have access to digital tools to operate and interact with clients. According to GoDaddy data, 73% of respondents said they use email notifications to communicate with their clients. Additionally, they rely on digital payment systems (73%), online customer service tools (71%), and digital billing (53%).

Digital tools help a company deliver its product or service to potential customers, as well as ensure a convenient shopping experience for the consumer online. For this, 40% of business owners have implemented an online booking method to increase the likelihood of customers completing their purchases, and another 30% plan to implement it this year.

However, despite the notable improvement in digitalization in recent years, there is still room for growth for Brazilian business owners, with 41% of them reporting using a customer relationship management (CRM) tool to help track and manage interactions, for example.

"These results highlight the commitment of Brazilian entrepreneurs to digitalization. Tools such as digital payment systems and online booking platforms not only help improve efficiency but also offer new growth opportunities," says Luiz D’Elboux, Country Manager of GoDaddy in Brazil. GoDaddy supports small businesses with a comprehensive set of online solutions to help them succeed in today's competitive digital market.

76% of business owners plan to increase investment in online sales and marketing

When it comes to making investments in this area, there are many options, but Brazilian entrepreneurs are increasingly clear about the direction they want to take with the interest reported in online sales and marketing investments. According to the 2024 survey results, 76% of entrepreneurs plan to increase their investments in online sales and marketing, reflecting a strong commitment to expanding their digital presence, which is essential to compete and grow their businesses in an increasingly digital market.

The conclusion is that digitalization has become essential for small Brazilian companies, which use digital tools to adapt to an increasingly competitive and globalized market, as well as to strengthen their position and boost their growth.

The impact of automation on business efficiency and competitiveness

Business automation is no longer an option; it is a necessity. In the current corporate world, where competitiveness is growing exponentially, insisting on manual processes is, in my opinion, condemning oneself to stagnation. To survive, companies need agility, precision, and efficiency, qualities that automation provides by optimizing processes and reducing costs. More than replacing manual tasks, it is about transforming operations, eliminating bottlenecks, increasing productivity, and preparing businesses to compete in an increasingly demanding market. Ignoring this change is giving up opportunities for growth and innovation.

The numbers leave no doubt about this transformation. According to a Microsoft study, 74% of micro, small, and medium-sized enterprises (MSMEs) already use artificial intelligence (AI) in their businesses. Of these, 46% apply technology specifically to optimize operational costs, a figure that, in my view, demonstrates how automation is within reach of smaller companies, demystifying the idea that it is a privilege of large corporations.

And in the case of these larger companies, automation also plays a central role. A Deloitte survey revealed that 58% of them use AI in their daily operations. Applications range from administrative routine (44%) and decision support (43%) to customer service (39%) and big data analysis for software development (32%). This data reinforces how automation is versatile, benefiting strategic and operational areas in an integrated manner.

Still, many companies hesitate to adopt automation. In my view, this is due to a combination of ignorance, fear of initial costs, and the false perception that this transformation is too complex. The biggest mistake, however, is ignoring the return on this investment. Automating is investing in long-term efficiency, eliminating rework, optimizing resources, and freeing teams for more strategic activities.

Another point that often arises is the fear that automation will replace people. However, the goal is not to replace, but to free employees from repetitive tasks, allowing them to focus on more creative activities with higher added value. Automation, by making operations more efficient, creates space for professionals to assume more strategic and innovative roles, enriching their functions and contributing to the growth of companies.

Despite all of this, Brazil still faces significant barriers. There is no denying that companies, especially small businesses, face structural obstacles such as lack of access to technologies and ineffective regulations. In my opinion, government incentives aimed at digital transformation would be crucial to democratize these tools and accelerate the modernization of the Brazilian market.

The data shows that those who invest in automation reap the benefits. Companies that integrate AI and other technologies into their processes not only manage to reduce costs but also position themselves in a more agile and strategic manner. On the other hand, those that resist change risk becoming irrelevant in a market that values innovation and efficiency.

Automation is no longer a differentiator; it is a condition for thriving. The future of business belongs to companies that choose automation now, with courage and strategy. After all, efficiency and innovation are no longer optional, but essential pillars to survive in an increasingly competitive market.

Freight quotes grow 113% on the DATAFRETE platform during Black Friday 2024

Black Friday 2024 has once again boosted Brazilian commerce, especially e-commerce. Throughout the month of November, promotions increased sales and traffic on e-commerce sites, especially in the last week of the month. DATAFRETE, a technology company specializing in logistics management solutions, monitored the results in its TMS and confirmed an increase in volume in this year's edition.

According to the company, freight quotes made for its over 650 clients increased by 113% compared to the same period in 2023. During November, the platform transacted over R$ 1 billion in goods, with a 67.92% increase in the average ticket of the products.

The highlight, according to CEO Marcelo Martins, was the platform's behavior during the period. "We had 100% uptime on the TMS, meaning full availability throughout the month so that our clients could quickly provide freight quotes and organize the logistics management of orders," he reports.

Logistics, by the way, is a point of attention during seasonal dates like Black Friday. Research by digital service companies, such as LWSA, indicates that 6 out of 10 consumers give up on a purchase due to shipping costs. In 2023, delivery delays also topped the list of complaints, accounting for 38% of records at Procon/SP.

“We had more than 32 million quotes made, which shows the impact of this process on the operational results of companies on dates like these. Technology is essential to ensure not only agility, but automated price comparisons and selection of the best logistics partners, avoiding headaches in the after-sales process”, reinforces Martins.

DATAFRETE still recorded a 59% increase in orders on this year's Black Friday. Market research, such as Cielo's, indicates that Valentine's Day sales surpassed pre-pandemic levels, with retail recording 15% more sales than in 2019.

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