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AI and data: TGT ISG study reveals challenges and opportunities in the Brazilian analytics market

According to the new edition of the ISG Provider Lens™ Advanced Analytics and AI Services 2024 study for Brazil, produced and distributed by TGT ISG, companies in Brazil are making significant progress in adopting AI and demonstrating greater maturity in their data-driven approaches. However, service providers still face two major challenges: adapting solutions to the different levels of clients' analytical maturity and implementing effective data governance, also demonstrating return on investment.

The report emphasizes that analytics service providers in Brazil are making significant progress in adopting AI. However, there are still challenges to overcome, especially regarding the diversity of clients' analytical maturity levels. "This year's study highlights the ability of service providers to handle this diversity. In this context, maturity assessment methodologies have gained importance," comments Marcio Tabach, distinguished analyst at TGT ISG and author of the study. According to him, service providers need to promote workshops and training sessions so that clients achieve the expected results in the projects. Training in data literacy is crucial for the success of these initiatives.

“Advanced analytics and AI services have been widely debated in the media due to their potential to increase business efficiency and productivity, as well as the risks to organizations and society. Much of this controversy comes from the rapid adoption of generative AI (GenAI). The discussion around AI has a fundamental role in transforming the business mindset in Brazil, highlighting a more advanced understanding of the relevance of data-driven decisions and the need for a data-driven approach to ensure competitiveness,” he explains.

The adoption of GenAI has further increased the need for data governance programs, as the technology works with unstructured data such as contracts, emails, and call center recordings. When data science was limited to structured data, such as databases, it followed a certain level of governance, including information security, restricted access, and storage in data lakes. However, unstructured data do not have these processes and may be scattered across various types of storage.

"Last year's study already indicated that governance plays a fundamental role in organizations' data journey. This year was no different. Many service providers reported challenges at various levels of their clients' analytical maturity. There are many cases where data is trapped in silos, in the cloud or on-premises, and some scattered across different systems and files within the company," comments the author. Although data governance plays a significant role in technology-based companies, there is still much to learn in non-technological companies.  

Another step towards modernization includes building GenAI agents that enable data navigation through natural language interfaces. "With these agents, users can ask questions related to the data and receive automated charts and answers, without the need for complex calculations or data manipulation. These modernization approaches can empower citizen data scientists, business professionals who use data to support decision-making," he concludes.

O relatório ISG Provider Lens™ Advanced Analytics and AI Services 2024 para o Brasil avalia as capacidades de 45 fornecedores em seis quadrantes: Data Science and AI Services — Large, Data Science and AI Services — Midsize, Data Modernization Services — Large, Data Modernization Services — Midsize, Advanced BI and Reporting Modernization Services — Large e Advanced BI and Reporting Modernization Services — Midsize.

The report names Accenture, BRQ, Cadastra, Compass UOL, Dataside, GFT, NTT DATA, and Rox Partner as Leaders in three quadrants each. He names Deloitte, Falconi, Logicalis, MadeInWeb, Peers, Stefanini, and TIVIT as Leaders in two quadrants each. A3Data, BRLink, Dedalus, Eleflow, IBM, Keyrus, Kumulus, Maxxi, and UniSoma are named as Leaders in one quadrant each.

Additionally, DXC Technology, Eleflow, Falconi, Maxxi, PwC and Stefanini are named as Rising Stars — companies with a “promising portfolio” and “high future potential” as defined by ISG — in one quadrant each.

Customized versions of the report are available atData pageFalconsMadeInWebMaxxiPeers andRox Partner.

Artificial Intelligence at Carnival: transform the party into business opportunities

With over a century of existence, Carnival is considered the biggest popular festival in Brazil, bringing together revelers from all over the country, as well as attracting tourists from other countries and continents. The importance of celebrations can be verified in the survey conducted by theCNC (National Confederation of Trade in Goods, Services and Tourism),which projected growth of 2.1% compared to last year, that is, more than R$12 billion in revenue.

In this way, it is important to emphasize that all sectors of the economy are impacted by the popular festival, whether in the area of products or services. Based on the results of the study released by the confederation, the highlights go to the segments of bars and restaurants, passenger transportation companies, and accommodation services (hotels, resorts, and inns).

As it is a seasonal event, Carnival boosts the production, stock, and transportation of goods, not to mention the increase in temporary job opportunities. For this reason, companies must prepare to handle a significant increase in orders and thus meet the expectations of revelers and increase their profits.

In this sense, technologies based on AI (Artificial Intelligence) can contribute to responding to sudden changes in a factory's routine, automating logistics services and also providing security monitoring systems in public, private and residential institutions.

To understand the scope and possibilities of applying the technology at the country's biggest popular festival, we spoke with Dirceu Matheus Júnior, the coordinator of the Lato Sensu specialization courses (in the fields of computing and informatics) at Mackenzie Presbyterian University. The specialist highlighted the main features and benefits offered in the business sector.

What are the main features of AI in Carnival?

It is important to clarify that the technology is already used invarious sectors of the economy, in order to ensure that companies efficiently address the consumer experience during the festivities. Some practical examples of the functionalities are verified in business data analyses, addressing the following aspects: social media, ticket sales, and consumer feedback, in order to identify trends and preferences.

In the assessment of the Mackenzie postgraduate computer science course coordinator, another important application of technology is observed in chatbots and virtual assistants. When devices are equipped with AI, they are able to provide useful information to revelers, such as parade schedules, block locations, safety tips, and transportation suggestions. By offering the mentioned data, companies improve communication and customer service.

Another feature that helped improve public safety, especially during Carnival festivities, is the facial recognition device. The equipment can be used to facilitate the entry of revelers into enclosed events, controlling access to restricted areas, and also strengthening the security of private spaces.

Dirceu highlights that AI systems can be installed in security cameras to perform real-time monitoring. "The technology applied to the equipment identifies suspicious behaviors in residential and commercial properties, as well as alerts authorities about possible incidents, increasing the safety of revelers," he argues.

Other uses of AI are verified in planning and management of logistics services, in order to optimize the analysis of historical data and predictions of different logistics scenarios, among them: parade routes, resource allocation and event management in public areas.

How can AI increase the efficiency of services offered during Carnival?

The use of AI-based technologies offers solutions ranging from user behavior analysis to the automation of repetitive tasks. According to the Mackenzie coordinator, the options available in the market still allow for the delivery of hyper-personalized experiences, one of the most valued aspects by the business sector.

“AI algorithms can predict the demand for transportation, food and accommodation services, so that business owners and suppliers can adjust orders and stocks of supplies. In addition, the automation of administrative and operational processes contributes to more efficient management of resources, reducing costs and increasing the effectiveness of event organization,” explains Dirceu.

With this understanding, it is worth adding that technological options serve areas of creative context, such as the production of personalized content for playlists, videos recapping events and even virtual costumes.

The Mackenzie computer coordinator highlights other important technologies during Carnival celebrations, designed with digital resources. AI applications can integrate augmented and virtual reality in order to offer immersive experiences to revelers. The options include virtual tours of parades and interactions with carnival characters, as well as increasing social interaction among revelers. In this way, companies have access to data obtained based on common interests and platforms created to share experiences and photos in real time, he concludes.

As can be seen, AI has the potential to transform Carnival parties by providing innovations for event organizers. It is worth adding that the technologies mentioned ensure safer events and more positive experiences for consumers.

Expert reveals why being an expendable leader is a great merit

Successful companies depend on leaders who know how to build strong teams, efficient processes, and an organizational culture that thrives independently. Contradicting the belief that good leaders are indispensable, the idea of becoming "dispensable" may be the true differentiator to ensure sustainable growth and business scalability.

A Gallup study revealed that 70% of the variation in employee engagement is directly linked to the quality of leadership. Additionally, companies that train their teams to operate autonomously can grow up to 25% faster, according to data from Harvard Business Review. However, achieving this level of self-sufficiency requires more than just good intentions. A consistent effort in people development and process structuring is necessary.

Jhonny Martins, vice-president ofSERAC, a corporate solutions hub specializing in accounting, legal, educational, and technology areas, highlights that delegating responsibilities and developing employees' potential are essential steps to create a company that operates independently of the leader's presence. "A truly effective leader is not the one who centralizes all decisions, but the one who builds a solid foundation for the business to thrive independently. This strengthens not only the team but also the company's ability to face challenges and adapt to changes," he states.

For Jhonny, being a dispensable leader does not mean being irrelevant, but rather being indispensable for the team's and organization's evolution. "By structuring an autonomous team, the leader allows the company to focus on growth and innovation without being tied to daily operations. Leadership that centralizes everything limits the business's potential. Those that share protagonism create a resilient organization ready to grow sustainably," evaluates Jhonny.

At SERAC, the executive states that he seeks to lead by example, applying strategies to foster a work environment that combines efficiency, innovation, and collaboration. "Being an expendable leader is one of the greatest virtues for those who wish to leave a legacy and build a company prepared for the future," he concludes.

Check out some practices suggested by Jhonny Martins that can help any leader to encourage team independence and efficiency:

  • Delegating with purpose: It is essential that each delegated task is accompanied by clear objectives, context and autonomy, allowing employees to develop solutions with confidence.
  • Structure robust processes: Creating well-defined workflows ensures that the team knows what to do even in the absence of the leader, reducing dependence on immediate decisions.
  • Invest in continuous development: “Training employees is the best investment a leader can make. Training, regular feedback and mentoring help to raise the team’s level of competence and self-confidence,” explains Jhonny.
  • Recognize and encourage emerging leaders: Identifying talent within the team and promoting internal growth strengthens the organizational culture and creates a more diverse leadership structure.

Betting on eSports grows in Brazil with professionalization and greater audience

Esports betting, known as esports, is on the rise in Brazil, reflecting the explosion of the competitive scene and the increase in viewership on live streaming platforms.

Data from Newzoo, a global research company in the gaming industry, indicate that Brazil ranks third in the world in the number of enthusiasts, with over 17 million regular fans. With this, bets in the modality have become a new frontier of expansion for technology companies and gaming platform operators.

Ricardo Santos, data scientist and founder of Fulltrader Sports — a leading SaaS software company for the end consumer of sports betting in Latin America —, points to the professionalization of competitions as one of the main factors attracting bettors. "The market is going through a phase similar to football a few years ago, with the increase of leagues, sponsorships, and visibility on digital media. This sparks the interest of those seeking betting opportunities in innovative modalities," he explains.

Factors driving growth

The expansion of esports betting is associated with a combination of factors. Among them, the advancement of technology and the popularization of tournaments streamed on platforms like Twitch and YouTube stand out as pillars. Game competitions such as League of Legends (LoL), Counter-Strike: Global Offensive (CS:GO), and Valorant not only attract millions of viewers but also generate financial interest due to the possibility of quick returns through betting.

Furthermore, the increase in sponsor investments and the creation of official leagues, such as the Brazilian League of Legends Championship (CBLOL), have brought more seriousness and predictability to the scene, characteristics that attract bettors looking for reliable statistics.

According to a study by the Getulio Vargas Foundation (FGV), the gaming sector in Brazil grew by 27% between 2020 and 2023, partly due to the migration of entertainment consumption to the digital environment during the pandemic. This movement also increased the number of people betting on esports matches.

Challenges of betting on an evolving sport

Despite the opportunities, the esports betting market still faces challenges. Unlike traditional sports like football, this niche exhibits a more volatile dynamic, with frequent changes in teams, game rules, and even the meta (dominant strategies in each season). This can make predictions more complex and increase the risk of losses for less experienced bettors.

Betting on esports requires a deep knowledge of the sport. As it is a relatively new market, it is common to see beginners facing difficulties when trying to apply strategies used in traditional sports, he warns. He highlights that statistical analysis can be an ally in risk mitigation. "Real-time data collection, combined with predictive models, allows for forecasting trends and increasing accuracy," it reveals.

However, the bettor must be cautious. "Esports are still in the consolidation phase, and this means that unexpected changes can directly impact the odds. Therefore, discipline and risk management are essential for those who wish to bet sustainably," he advises.

Possibilities of financial return and regulation

The global esports betting market moved approximately US$ 17 billion in 2023, according to Gambling Insider, and Brazil is increasingly integrated into this trend. However, the segment still lacks specific regulations in the country. The expectation is that, with the establishment of the regulatory framework for sports betting in Brazil, the sector will also benefit from clear rules.

Ricardo invests in the production of educational content to teach bettors how to interpret data and deal with peculiarities. "Our goal is to prevent users from relying solely on luck. We want to promote a culture of analysis and planning, especially in such a dynamic market as e-sports," he says.

DêÔnibus predicts 70% increase in sales during Carnival

The increase in airline ticket prices, especially for last-minute purchases, has led more Brazilians to choose road transportation as a more affordable and economical alternative. With the approach of the Carnival holiday, DeÔnibus, one of the largest bus ticket marketplaces in the country, is already noticing a significant increase in demand and has observed a 30% rise in sales compared to the same period in 2024. "Road transportation has been the best option for those who want to travel economically and comfortably. Our expectation is to serve a record number of passengers during this period. We believe there will be an increase of around 70% in sales compared to Carnival 2024," says Luana Filomeno, Head of Marketing and Communication at DeÔnibus.

In an effort to attract even more passengers and encourage advance purchases for Carnival, DeÔnibus launched a promotional campaign with discounts for existing marketplace customers on round-trip purchases. Purchases made through the website guarantee a 10% discount on the return ticket, while purchases through the app offer a 15% discount under the same condition. The strategy aims to build customer loyalty and encourage early purchases, providing more comfort to travelers, ensuring better prices and better-located seats.

The road transportation sector continues to grow strongly in Brazil, and according to Luana Filomeno, the startup projects a significant expansion in 2025."In the pre-Carnival period this year, compared to the same period in 2024, we have already recorded a 30% increase in sales and a 40% increase in revenue, as well as a 15% increase in the average ticket," adds Filomeno.With this initial boost, DeÔnibus strengthens its expectation of achieving exponential growth throughout the year, aiming to expand its market share and further consolidate its brand in the sector.

The increase in average ticket size is a highly relevant aspect for the startup, which already shows a 15% growth in the preview of Carnival 2025 compared to the same period last year. This increase reflects the higher demand for more comfortable seats, such as semi-bed, bed, and bed-cama models."The Brazilian tourist is prioritizing quality and comfort when traveling. We have observed an increase in the choice of premium categories, showing that passengers value a good onboard experience. The data reflects not only the recovery of domestic tourism but also the strengthening of the culture of road trips as a practical and economical option for passengers across Brazil. Among the most sought-after destinations for the February holiday are the following states: Rio de Janeiro (RJ), São Paulo (SP), and Florianópolis (SC), highlighting the strong demand for major centers and tourist cities," adds the Head of Marketing and Communication at DeÔnibus.

Insider more than doubles sales between Carnivals 2023 and 2024 and wants to maintain success in 2025

A Insider, a reference in technological and sustainable fashion, revealed some data about their sales by comparing the periods of Carnival 2023 and Carnival 2024. The company, known to the general public for its active presence on digital platforms and its extensive network of influencers, increased its total sales value by 146% and its sales volume by 131%.

Furthermore, Insider revealed that the best-selling products during Carnival 2023 were the Tech Gola U and Gola V Men's, their underwear, and undershirts. Already in last year's Carnival, the Tech Gola U and Gola V Masculina remained in the lead, followed by the Wide Leg pants and underwear.

According to the brand, like all its products, the best-sellers in previous Carnivals feature technologies characteristic of Insider, such as ultra-light, anti-odor and breathable fabrics, natural and biodegradable fibers, thermal comfort and other attributes.

For Yuri Gricheno, CEO and co-founder of the company,The company's innovative pieces have been key to positioning Insider as a leader in the essential clothing segment and making it even more remembered by consumers during times of greater heat and high incidence of sunlight, such as Carnival.

“Consumers are more aware and demanding regarding the benefits and sustainability of the items they purchase. Today, Insider offers a range of options that allow them to choose clothes with specific occasions and weather conditions in mind, such as Carnival. This strategic combination of being technological and sustainable helps us understand why our sales are showing good numbers year after year,” he says.Yuri Gricheno, CEO and co-founder of the company.

Workcation: tendência que mistura trabalho e férias ganha força, mas divide opiniões

You are on a wonderful beach. The sound of the waves, the sun hitting the face, a cold drink nearby. Everything perfect. Until the laptop beeps. You check and there it is: an urgent email. What to do? Leave it for later or respond right there, between one sip and another? Welcome to the concept ofworkcation.

The word comes from the combination of "work" and "vacation." That is, a trip where rest and productivity are combined. It's not exactly a home office, but it's also not a complete break.

The popularity of the concept grew with the advancement of remote work. Companies realized that many functions can be performed anywhere in the world. Employees started testing new formats. And thus, this trend was born.

Here in Brazil, the acceptance of workcation is still timid. This is because the culture of traditional work still prevails.Many managers have difficulty accepting that an employee can be at a resort and still be productive.. After all, if you're not in the office, are you really working?

Still, there are signs of change. Freelancers and startups are leading this movement. Tourist cities have already recognized the opportunity and are investing in infrastructure to attract digital nomads. Florianópolis, for example, has become a hub for this new lifestyle.

More and more companies are adopting the workcation model, allowing their employees to work from anywhere in the world. Airbnb, for example, encourages this flexibility, while Dropbox implemented the concept of "Virtual First," eliminating the need for a fixed office. On Spotify, the "Work from Anywhere" program guarantees complete geographical freedom for employees. In Brazil, companies like Resultados Digitais also invest in this model, betting on flexibility as a way to improve employees' quality of life.

Pros and cons

The benefits are clear.Working in a pleasant location, often surrounded by nature, can reduce stress and improve quality of life.Environmental change can also stimulate creativity, providing new perspectives and ideas that would hardly arise in a traditional office. Furthermore,the autonomy to define your own routine contributes to healthier productivity, without the pressure of rigid schedules.

However, not everything is an advantage. One of the main challenges of workcation is thedifficulty in establishing boundaries between work and leisureAfter all, how to ensure that a moment of rest is not interrupted by emails or unexpected meetings? Furthermore,the infrastructure does not always meet the professional's needs– not all destinations have stable internet or a comfortable space for long working hours.

Another obstacle is the prejudice still present in the market, which often associates productivity with physical presence in the office. And, paradoxically, flexibility can lead to overwork, since without a clear division between professional and personal life, there is a risk of always being available and, consequently, overwhelmed.

Workcation is not for everyone, but it can be an interesting alternative for those seeking more freedom and well-being without sacrificing performance.

The trend is growing, but still needs adjustments.Companies need to learn to trust employees more. Professionals, in turn, must know how to balance work demands and rest..

If well implemented, workcation can be a great advancement in the way we perceive work. If poorly managed, it can be just a disguise for a culture of hyperproductivity.

And you? Do you think you could work with your feet in the sand or do you prefer the discipline of the office?

Budget planning is essential for companies to overcome 2025

The economic landscape of 2025 has been demanding from Brazilian companies a level of maturity that goes far beyond simple cost control. The complexity of the business environment, marked by political, economic, and legal instabilities, has created a challenging context for sustainable growth and prosperity. With high interest rates and increasingly scarce capital, strategic financial management ceases to be a competitive advantage and becomes a condition for survival.

Such reality requires a more refined reading of monetary indicators. Traditional metrics, such as expense control, contribution margin, and EBITDA, although fundamental, only represent the surface of analyses.

On the other hand, the vast majority of organizations still face basic challenges: the lack of budget predictability, the underestimation of risks and deficient cash flows are recurring problems, including among medium and large companies.

Budget planning, previously seen as a simple accounting exercise, must be understood as a dynamic instrument. The new context requires a thorough examination of capital structure, debt level, return on equity (ROE), and other metrics that ensure data-driven decision-making.

The problem is that, historically, for many companies in Brazil, financial control is limited to basic cash flow, without detailed scenario projections, reserves, and much less clear risk mitigation mechanisms. And it is precisely this fragility that needs to be corrected, or else it will jeopardize the sustainability of the business.

One of the most common mistakes is treating the budget as a static document, prepared once a year and reviewed sporadically. The current economic volatility scenario, for example, imposes the need for a model of periodic review and constant adjustments.

Companies that adopt a proactive approach, adjusting their strategies according to the market, are better prepared to face challenges and identify growth opportunities. Process automation and the use of predictive analytics tools are also key allies in this journey.

With the cost of money higher, it is essential for companies to revisit their operational structures in search of efficiency. This involves everything from renegotiating contracts with suppliers to restructuring internal processes, ensuring that every real invested generates a return.

It is also essential to understand that in crisis or growth scenarios, resource allocation needs to be more strategic. The investment may come before the return, and the company needs to be prepared to sustain this period.

If the goal is to expand before increasing revenue, it is necessary to increase the team, physical space, or inventory. In marketing, for example, investing more can generate better results, but the return does not always happen in the expected proportion.

Furthermore, ROE can behave differently depending on the economic situation. If before the company invested R$ 1.00 for a return of R$ 1.30, now it can only bring R$ 1.20. This difference directly impacts cash flow throughout the year and can also compromise the financial health of the business. Therefore, a robust budget planning must anticipate fluctuations and develop alternative plans.

When developing this plan, it is essential to identify the periods of greatest cash flow vulnerability and how to operate without freezing. Small competitive margins can be managed, but if several adverse variables accumulate, the company will face serious difficulties.

Budget planning is precisely meant to prevent these surprises and allow decisions to be made in advance. This approach strengthens the financial sustainability of the businesses.

A clear vision of growth levers is needed. With restricted capital, companies will need to seek alternatives for financing, strategic partnerships, and leaner and more sustainable business models.

On the other hand, in companies with better-structured conjectures, predictability increases significantly, allowing them to make more assertive decisions and shield their businesses from market fluctuations. In other words, being one step ahead is another valuable asset.

And, although the economic scenario of 2025 presents significant challenges, it will also create opportunities for those who are prepared to act in a structured and disciplined manner. The history of Brazilian entrepreneurship is marked by resilience and adaptability.

Budget planning, combined with professionalized financial management, will be a differentiator to ensure continuity and growth in the coming years. Organizations that understand this dynamic – and implement more sophisticated processes – will be in an advantageous position.

The future belongs to the companies that plan. And, in 2025, this delineation will need to be more robust, realistic, and strategic than ever.

Low-code technology: 10 applications that promise to scale physical and online store operations in record time

Digital transformation reveals a fundamental pillar in retail, and increasingly ubiquitous applications play an essential role in the buying and selling process. The strategic decision to invest in well-designed tools can generate significant benefits such as optimized journeys, increased productivity, and even sales growth. However, ready-made solutions do not always meet the specific needs of a business, taking into account variables such as size, demand, and sector.

A strategy that has been gaining more and more strength in the market is technologylow-code, according to a recent study byGartnerIt is estimated that by the end of this year, 70% of new applications will be developed using low-code methodologies. The trend allows for quick creations without the need for advanced programming skills. Companies gain the ability to build customized solutions for their operations, without the complexity of traditional development, with reduced costs and accelerated results.

"Digitization doesn't have to be expensive and slow; it can be agile, accessible, and, most importantly, efficient. What used to take 6 months or even a year to develop and make a new tool usable can now be done in just a few days, creating scalable, secure, and fully integrated applications in a straightforward way. It is a guaranteed gain for operations in terms of speed, democratization, and revenue growth," explains Lucas Felisberto, VP of Sales & CS LatAm at Jitterbit.

But after all, how does technologylow-codeCan it, in fact, transform a company's operational activity? Jitterbit, a global leader in the low-code market, listed 10 applications that can be developed with this approach and that offer the potential to optimize retail operations and increase process efficiency.

1. Approval of store windows 

Retailers can send photos of the display windows for approval, and the responsible team reviews them, approving or rejecting the images with comments. This ensures more agile communication, as well as maintaining a uniform visual standard among establishments in the same segment.

2. Product movement control 

Register and approve stock movements for companies that need control over the flow of products. A transaction history is also generated, using digital signatures to ensure the security and traceability of the process.

3. Salesperson Commission Calculator 

Automates the calculation of salespeople's commissions, considering sales made and possible discount coupons, as well as the option to analyze reports with greater accuracy and speed.

4. Course offerings on sales channels 

It can be used by companies to manage and market their training or course offerings, with functions to register classes, control certification, and activate or block them across different sales channels.

5. Supplier approval 

Supplier registration and analysis, integrating information directly intoERPand platform ofe-commerce, with the registration of each stage for better control.

6. Drive of conveyors 

Optimization of the order withdrawal request process, enabling easy submission of requests, real-time logistics tracking, and increased process efficiency.

7. Price management 

Efficient control over pricing and discount policies across channelsonlineandmarketplaces, facilitating price updates and approval of discounts that exceed defined limits, all integrated withe-commerceof the company.

8. On-site Audit 

Holding conferences in physical stores, accessing integrated data to verify discrepancies in real time, improving audit accuracy and reducing errors.

9. 360° customer service 

Centralizing all customer information in a single interface, it allows for personalized service, extracting data from systems such ase-commerceCRM and SAC. The application enables the creation of promotions, enhancing the consumer experience.

10. Supplier Portal 

Optimization of order management with suppliers, enabling the tracking of all stages, from negotiation to delivery, with action buttons such as "Order accepted," "Order produced," and "Order dispatched."

Solutions like these represent the diverse purposes and possibilities that technologylow-codeoffers operational optimization in retail, both physically and digitally. The integrated tools provide greater agility, customization, and autonomy, helping companies adapt to market needs quickly, with productive efficiency and without the need for significant programming investments.

The adoption of technological platforms, which combine innovative and straightforward solutions, can be part of a strategic plan for businesses of various sizes and segments, facilitating positive market competitiveness in relation to the constantly evolving digital landscape.

Survey reveals which companies Brazilians really love working for

The employer branding hub, ILoveMyJob, released the rankingLoved Companies, which lists the most loved companies to work for in Brazil. The research aims to highlight organizations that understand and meet the expectations of talent, as well as to map the trends and practices shaping the labor market in the country.

The survey interviewed 865 professionals from different regions of Brazil, predominantly from the Southeast and South, to identify companies that stand out in people management and in creating work environments based on well-being, innovation, and purpose. The most representative sectors were tech companies, industries, and other segments with a higher participation of senior-level professionals (35%) and leadership (30%).

At the top of the national ranking are Natura, Vale, and Grupo Boticário, recognized for their modern management practices, innovation strategies, and connection with employee values. Multinational companies like Google and Microsoft also appeared among respondents' mentions as global reference examples in technology and innovation. Despite this, the ranking exclusively highlights companies that operate in Brazil and cater to the specificities of the local market.

“Today, companies need to go beyond competitive salaries. Actively and routinely listening to talent is essential to creating environments that inspire and meet the growing expectations of employees. This practice not only continually improves the employer brand, but also allows us to anticipate behaviors and build lasting relationships with employees.”, says Angélica Madalosso, CEO of ILoveMyJob.

Who are the 10 most loved companies to work for:

1st –Nature

2nd –OK

3rd –Boticario Group

4th –Eurofarma

5th –Petrobras

6th –Eletrobras

7th –Itau

8th –Own Business (desire to undertake)

9th –CPFL

10th –Echoenergia

What makes a company admired by its employees?

According to the survey, the most valued factors for defining an ideal work environment include:

  • Positive organizational climate (18%)
  • Transparency and efficient communication (16%)
  • Autonomy (12%)
  • Flexibility (11%)
  • Appreciation and recognition (10%)
  • Respectful and inclusive environment (9%).

Another highlight was the increasing use of technology and social media in attracting and retaining talent. Platforms like LinkedIn were mentioned by 46% of respondents as the main channel for seeking opportunities, followed by networking (32%) and job sites (15%).

The inclusion of "Own Business" in the Top 10, according to the survey, reflects a trend indicated by respondents seeking greater autonomy in their careers. The main reasons for dismissal highlighted in the survey were poor remuneration (45%), lack of a career plan (30%), and workload overload (15%).

Main trends observed in the ranking

In addition to the initiatives of the best-positioned companies, the study highlighted some trends:

  • B2C Focus:B2C companies, such as Natura and Grupo Boticário, have strengthened their presence through strong investment in employer branding.
  • Differentiated corporate benefits:Companies are increasingly offering benefits beyond the traditional package. Grupo Boticário, for example, stood out with Auxílio Pet, an innovation in the market. The study analyzes that, possibly, the choice of benefits stemmed from active listening to the employees and, thus, reflects on the well-being of all of them.
  • Digital transformation:Investments in technology and digitalization drive modern and dynamic work environments. Companies like Itaú stand out in this regard.
  • Innovation:All companies in the ranking prioritize innovation, regardless of the sector. Natura, Vale, and Grupo Boticário, for example, are constantly seeking new solutions and ways to improve processes.
  • ESG: Most companies prioritize ESG (Environmental, Social, and Governance) issues, with good corporate practices, sustainability, and social responsibility, which have a significant impact on attracting and retaining talent.
  • Flexibility:Hybrid and remote models remain preferred among talent and contribute to a healthy balance between the employee's professional and personal life.
  • Setor: The 2024 ranking showed a dominance of companies from the energy sector, driven by interest in ESG and sustainability.

A Loved CompaniesIt is conducted annually by iLoveMyJob and presents an analysis of the best practices in employer brand management in Brazil. The complete report is available on the website www.lovedcompanies.com.br.

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