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What is Affiliate Marketing?

Affiliate marketing is a performance-based marketing method in which a business rewards one or more affiliates for each visitor or customer brought in through the affiliate's marketing efforts. It is a popular and effective strategy in the world of digital marketing, offering benefits for both companies and affiliates.

Definition and Operation

In affiliate marketing, an affiliate promotes a company's products or services in exchange for a commission for each sale, lead, or click generated through their marketing efforts. The process generally works as follows

1. A company (advertiser) creates an affiliate program.

2. Individuals or other companies (affiliates) sign up for the program.

3. Affiliates receive unique links or tracking codes.

4. Affiliates promote the products or services using these links.

5. When a customer makes a purchase using the affiliate link, the affiliate receives a commission.

Types of Commissions

There are several commission models in affiliate marketing:

1. Pay Per Sale (PPS): The affiliate receives a percentage of each sale.

2. Pay Per Lead (PPL): The affiliate is paid for each qualified lead.

3. Pay Per Click (PPC): The affiliate gets paid for each click on the affiliate link.

4. Pay Per Install (PPI): Commission paid for each installation of an application.

Promotion Channels

Affiliates can promote products and services through several channels:

1. Blogs e sites

2. Social networks

3. E-mail marketing

4. Videos on YouTube

5. Podcasts

6. Paid ads

Advantages for Companies

1. Cost-benefit: Companies only pay when there are results.

2. Expanded Reach: Access to new audiences through affiliates.

3. Low risk: Lower initial investment in marketing.

4. Increased brand visibility: More people know the brand.

Advantages for Affiliates

1. Passive income: Potential to earn money 24/7.

2. Low initial investment: There is no need to create your own products.

3. Flexibility: Work from anywhere, anytime.

4. Diversification: Possibility of promoting several products.

Challenges and Considerations

1. Competition: The affiliate market can be highly competitive.

2. Consumer trust: It is crucial to maintain credibility when recommending products.

3. Changes in algorithms: Platforms like Google can affect traffic.

4. Variable commissions: Some companies may reduce commission rates.

Best Practices

1. Choose products that are relevant to your audience.

2. Be transparent about your affiliate links.

3. Create valuable content, not just promotions.

4. Test different strategies and continuously optimize.

5. Build long-term relationships with your audience.

Regulations and Ethics

Affiliate marketing is subject to regulations in many countries. In the US, for example, the Federal Trade Commission (FTC) requires affiliates to clearly disclose their relationships with advertisers. It is essential to follow ethical and legal guidelines to maintain public trust and avoid penalties.

Tools and Platforms

There are several tools and platforms that facilitate affiliate marketing:

1. Affiliate networks (e.g. Amazon Associates, ClickBank)

2. Tracking platforms (e.g. Post Affiliate Pro, Everflow)

3. SEO Tools and Keyword Analysis

4. Plugins for WordPress and other blogging platforms

Future Trends

Affiliate marketing continues to evolve. Some trends include

1. Greater focus on micro and nano influencers

2. Increasing use of AI and machine learning

3. Rise of Video and Audio Affiliate Marketing

4. Greater emphasis on personalization and segmentation

Conclusion

Affiliate marketing is a powerful strategy in the modern digital marketing arsenal. Offers significant opportunities for both companies and individuals, enabling mutually beneficial partnerships. However, like any form of marketing, it requires careful planning, ethical execution, and continuous adaptation to market changes. When implemented correctly, affiliate marketing can be a valuable source of revenue and growth for all parties involved.

Magazine Luiza Group Companies Join the Brazil Pact for Business Integrity

In an initiative to strengthen transparency and business ethics, Magalu Consortium and MagaluBank, companies belonging to the Magazine Luiza group, announced today their adherence to the Brazil Pact for Business Integrity. This commitment is part of an initiative promoted by the Office of the Comptroller General (CGU).

The Brasil Pact is a voluntary program that encourages companies to publicly commit to business integrity. Carlos Mauad, CEO of MagaluBank, highlighted the importance of this action: "This demonstrates our commitment to promoting transparency and preserving the reputation of our financial vertical."

The two companies, which are part of Magalu's financial vertical, serve thousands of clients monthly. Joining the Pact is seen as a way to minimize corruption risks and expand commercial opportunities with partners who share the same ethical values.

This initiative aligns with Magalu group's Integrity Program, established in 2017, which aims to ensure the company's ethical behavior. Participation in the Brazil Pact reaffirms the senior management's commitment of institutions to the continuous pursuit of high standards of integrity.

The adhesion of the Magalu Consortium and MagaluBank to the Brazil Pact for Business Integrity marks an important step in the promotion of ethical and transparent business practices in the Brazilian financial sector.

What is Artificial Intelligence (AI) and how does it work in E-commerce?

Definition of Artificial Intelligence:

Artificial Intelligence (AI) is a branch of computer science that focuses on creating systems and machines capable of performing tasks that normally require human intelligence. This includes learning, problem-solving, pattern recognition, natural language understanding, and decision-making. AI aims not only to imitate human behavior but also to improve and surpass human capabilities in certain tasks.

History of AI:

The concept of AI has existed since the 1950s, with the pioneering work of scientists like Alan Turing and John McCarthy. Over the decades, AI has gone through several cycles of optimism and "winters," periods of less interest and funding. However, in recent years, due to advances in computational power, data availability, and more sophisticated algorithms, AI has experienced a significant renaissance.

Types of AI:

1. Weak (or Narrow) AI: Designed to perform a specific task.

2. Strong (or General) AI: Capable of performing any intellectual task that a human being can do.

3. Super AI: Hypothetical AI that would surpass human intelligence in all aspects.

AI Techniques and Subfields:

1. Machine Learning: Systems that learn from data without being explicitly programmed.

2. Deep Learning: An advanced form of machine learning using artificial neural networks.

3. Natural Language Processing (NLP): Allows machines to understand and interact using human language.

4. Computer Vision: Allows machines to interpret and process visual information.

5. Robotics: Combines AI with mechanical engineering to create autonomous machines.

Artificial Intelligence Applied to E-commerce:

E-commerce, or electronic commerce, refers to the buying and selling of goods and services over the internet. The application of AI in e-commerce has revolutionized the way online businesses operate and interact with their customers. Let's explore some of the main applications

1. Personalization and Recommendations:

AI analyzes browsing behavior, purchase history, and user preferences to offer highly personalized product recommendations. This not only improves the customer experience but also increases the chances of cross-selling and upselling.

Example: Amazon's recommendation system, which suggests products based on a user's purchase and viewing history.

2. Chatbots and Virtual Assistants:

AI-powered chatbots can provide 24/7 customer support, answering frequently asked questions, assisting with website navigation, and even processing orders. They can understand natural language and continuously improve their responses based on interactions.

Example: Sephora's virtual assistant, which helps customers choose beauty products and provides personalized recommendations.

3. Demand Forecasting and Inventory Management:

AI algorithms can analyze historical sales data, seasonal trends, and external factors to more accurately forecast future demand. This helps companies optimize their inventory levels, reducing costs and avoiding excesses or shortages of products.

4. Dynamic Pricing:

AI can adjust prices in real time based on demand, competition, available inventory, and other factors, maximizing revenue and competitiveness.

Example: Airlines use AI to constantly adjust ticket prices based on a variety of factors.

5. Fraud Detection:

AI systems can identify suspicious patterns in transactions, helping to prevent fraud and protect both customers and businesses.

6. Customer Segmentation:

AI can analyze large volumes of customer data to identify meaningful segments, enabling more targeted and effective marketing strategies.

7. Search Optimization:

AI algorithms improve search functionality on e-commerce sites by better understanding user intent and providing more relevant results.

8. Augmented Reality (AR) and Virtual Reality (VR):

AI combined with AR and VR can create immersive shopping experiences, allowing customers to virtually “try on” products before purchasing.

Example: The IKEA Place app, which allows users to visualize how furniture would look in their homes using AR.

9. Sentiment Analysis:

AI can analyze customer reviews and ratings to understand sentiment and opinions, helping businesses improve their products and services.

10. Logistics and Delivery:

AI can optimize delivery routes, predict delivery times, and even aid in the development of autonomous delivery technologies.

Challenges and Ethical Considerations:

While AI offers numerous benefits for e-commerce, it also presents challenges:

1. Data Privacy: The collection and use of personal data for personalization raises privacy concerns.

2. Algorithmic Bias: AI algorithms can inadvertently perpetuate or amplify existing biases, leading to unfair recommendations or decisions.

3. Transparency: The complexity of AI systems can make it difficult to explain how certain decisions are made, which can be problematic in terms of consumer trust and regulatory compliance.

4. Technological Dependence: As companies become more dependent on AI systems, vulnerabilities may arise in the event of technical failures or cyberattacks.

5. Impact on Employment: Automation through AI could lead to the reduction of certain roles in the e-commerce sector, although it could also create new types of jobs.

Future of AI in E-commerce:

1. Personalized Shopping Assistants: More advanced virtual assistants that not only answer questions but proactively assist customers throughout the entire purchasing process.

2. Hyper-Personalized Shopping Experiences: Product pages and online store layouts that dynamically adapt to each individual user.

3. Predictive Logistics: Systems that anticipate customer needs and pre-position products for ultra-fast delivery.

4. IoT (Internet of Things) Integration: Smart home devices that automatically place orders when supplies are low.

5. Voice and Image Shopping: Advanced voice and image recognition technologies to facilitate shopping through voice commands or photo uploads.

Conclusion:

Artificial Intelligence is profoundly transforming the e-commerce landscape, offering unprecedented opportunities to improve customer experience, optimize operations, and drive business growth. As technology continues to evolve, we can expect even more revolutionary innovations that will redefine the way we buy and sell online.

However, it is crucial for e-commerce companies to implement AI solutions ethically and responsibly, balancing the benefits of technology with consumer privacy protection and ensuring fair and transparent practices. Future success in e-commerce will depend not only on the adoption of advanced AI technologies but also on the ability to use them in a way that builds long-term customer trust and loyalty.

As we progress, the integration of AI in e-commerce will continue to blur the lines between online and offline commerce, creating increasingly seamless and personalized shopping experiences. Companies that effectively harness the power of AI while carefully navigating the associated ethical and practical challenges will be well positioned to lead the next era of e-commerce.

What are group purchases?

Collective purchasing, also known as group buying or group purchasing, represents a business model in e-commerce where a group of consumers unite to obtain significant discounts on products or services. This concept is based on the principle of collective purchasing power, where suppliers offer discounted prices in exchange for a guaranteed volume of sales.

History:
The concept of collective purchasing is not new, having its roots in traditional commercial practices such as buying cooperatives. However, the online version of this model gained popularity in the late 2000s, with the launch of sites like Groupon in 2008. The idea quickly spread, leading to the emergence of numerous similar sites around the world.

How group buying works:

  1. Offer: A supplier proposes a significant discount on a product or service, usually 50% or more.
  2. Activation: The offer is activated only when a minimum number of buyers commit to purchasing the product or service.
  3. Timeframe: Offers are often time-limited, creating a sense of urgency among potential buyers.
  4. Promotion: Group buying sites promote offers through emails, social media and other marketing channels.
  5. Purchase: If the minimum number of buyers is reached within the time limit, the offer is activated and coupons are issued to the buyers.

Advantages:
Group buying offers benefits to both consumers and businesses:

For consumers:

  1. Significant discounts: Consumers can get products and services at greatly reduced prices.
  2. Discovery: Exposure to new businesses and experiences they may not have discovered otherwise.
  3. Convenience: Easy access to a variety of offers on a single platform.

For companies:

  1. Advertising: Exposure to a large number of potential customers at a relatively low cost.
  2. Increased sales: Potential for a large volume of sales in a short period of time.
  3. New Customers: Opportunity to attract new customers who may become regulars.

Challenges and criticisms:
Despite its initial popularity, the group buying model faced several challenges:

  1. Market Saturation: Rapid growth has led to saturation in many markets, making it difficult for companies to stand out.
  2. Quality of service: Some companies, overwhelmed by the volume of customers offering their services, were unable to maintain the quality of service.
  3. Reduced profit margins: Deep discounts can lead to very low or even negative profit margins for participating companies.
  4. Customer loyalty: Many consumers were attracted only by discounts and did not become regular customers.
  5. Consumer Fatigue: Over time, many consumers have become overwhelmed by the volume of offers in their emails.

Evolution and current trends:
The group buying model has evolved significantly since its heyday in the early 2010s:

  1. Focus on niches: Many group buying platforms now focus on specific industries, such as travel or gastronomy.
  2. Integration with other models: Some companies have integrated group buying elements into their existing business models, such as marketplaces and cashback sites.
  3. Personalization: Using data and artificial intelligence to provide more relevant offers to consumers.
  4. Corporate group buying: Some companies are using the model to get discounts on bulk purchases for their employees.
  5. Flash sales: Short-term offers with significant discounts, inspired by the group buying model.

Legal and ethical considerations:
Group buying has also raised legal and ethical issues, including:

  1. Misleading advertising: Concerns about the veracity of advertised discounts.
  2. Consumer Protection: Questions about refunds and warranties for products and services purchased through group buying.
  3. Pressure on small businesses: Criticism that the model may put excessive pressure on small businesses to offer unsustainable discounts.

Conclusion:
Group buying represented a significant innovation in e-commerce, offering a new way to connect consumers and businesses. Although the model has faced challenges and evolved over time, the fundamental principles of collective purchasing power and volume discounts remain relevant in the current e-commerce landscape. As e-commerce continues to evolve, we are likely to see new iterations and adaptations of the collective shopping concept, always aiming to provide value for both consumers and businesses.

What is Online Marketplace?

An online marketplace is a digital platform that connects buyers and sellers, allowing them to conduct commercial transactions over the internet. These platforms act as intermediaries, providing infrastructure for individual sellers or companies to offer their products or services to a large number of potential customers. Some popular examples of online marketplaces include Amazon, eBay, Mercado Livre, and Airbnb.

History:

Online marketplaces emerged in the late 1990s with the advent of e-commerce. One of the first and most successful examples was eBay, founded in 1995, which started as an online auction site for consumers to sell items to each other. As the internet became more accessible and trust in e-commerce grew, more marketplaces emerged, covering a wide range of sectors and business models.

Types of online marketplaces:

There are several types of online marketplaces, each with their own characteristics and target audiences:

1. Horizontal marketplaces: They offer a wide variety of products from different categories, such as Amazon and Mercado Livre.

2. Vertical marketplaces: Focus on a specific niche or sector, such as Etsy for handmade and vintage goods, or Zalando for fashion.

3. Service marketplaces: Connect service providers with customers, like Fiverr for freelancers or Uber for transportation services.

4. P2P (peer-to-peer) marketplaces: Allow consumers to sell products or services directly to each other, such as eBay or Airbnb.

Advantages:

Online marketplaces offer several advantages for sellers and buyers:

1. Expanded reach: Sellers can access a much larger audience than would be possible with a physical store.

2. Convenience: Buyers can find and purchase products or services easily, anytime, anywhere.

3. Variety: Marketplaces often offer a large selection of products or services, allowing shoppers to find exactly what they are looking for.

4. Trust: Established platforms offer reputation and consumer protection systems, increasing trust in transactions.

5. Reduced costs: Sellers can save on operational costs such as rent for physical space and employees.

Challenges:

Despite their advantages, online marketplaces also present some challenges:

1. Competition: With many sellers offering similar products, it can be difficult to stand out and attract customers.

2. Fees: Platforms often charge fees on sales, which can reduce sellers’ profit margins.

3. Platform Dependency: Sellers can become overly dependent on the marketplace, limiting their ability to build their own brand.

4. Quality issues: Ensuring the quality and authenticity of products can be a challenge, especially in marketplaces with many sellers.

Future of online marketplaces:

As e-commerce continues to grow, online marketplaces should become even more prevalent and sophisticated. Some trends that are expected to shape the future of marketplaces include

1. Personalization: The use of data and artificial intelligence to provide more personalized shopping experiences.

2. Omnichannel integration: The combination of online and offline experiences to create a seamless shopping journey.

3. Specialized marketplaces: The emergence of more marketplaces focused on specific niches or communities.

4. Globalization: The expansion of marketplaces into new international markets, connecting sellers and buyers around the world.

Conclusion:

Online marketplaces have revolutionized the way we buy and sell products and services, offering unprecedented convenience, variety, and accessibility. As technology advances and consumer habits evolve, marketplaces must continue to play a central role in e-commerce and the global economy. Although there are challenges to be faced, the future of online marketplaces looks promising, with new innovations and opportunities always emerging.

What is e-commerce?

E-commerce, also known as electronic commerce, is the practice of conducting commercial transactions via the internet. This includes the buying and selling of products, services, and information online. E-commerce has revolutionized the way businesses conduct their operations and how consumers acquire goods and services.

History:

E-commerce began to gain popularity in the 1990s with the advent of the World Wide Web. Initially, online transactions were mainly limited to the sale of books, CDs, and software. Over time, as technology advanced and consumer confidence in e-commerce grew, more companies began to offer a wide variety of products and services online.

Types of e-commerce:

There are several types of e-commerce, including:

1. Business-to-Consumer (B2C): Involves selling products or services directly to end consumers.

2. Business-to-Business (B2B): Occurs when a company sells products or services to another company.

3. Consumer-to-Consumer (C2C): Allows consumers to sell products or services directly to each other, usually through online platforms such as eBay or OLX.

4. Consumer-to-Business (C2B): Involves consumers offering products or services to businesses, such as freelancers offering their services through platforms such as Fiverr or 99Freelas.

Advantages:

E-commerce offers several advantages for companies and consumers, such as:

1. Convenience: Consumers can purchase products or services anytime, anywhere as long as they have access to the internet.

2. Wide variety: Online stores generally offer a much wider selection of products than physical stores.

3. Price Comparison: Consumers can easily compare prices from different suppliers to find the best deals.

4. Reduced costs: Businesses can save on operational costs, such as rent for physical space and employees, by selling online.

5. Global Reach: E-commerce allows businesses to reach a much wider audience than would be possible with a physical store.

Challenges:

Despite its many advantages, e-commerce also presents some challenges, including:

1. Security: Protecting consumers’ financial and personal data is a constant concern in e-commerce.

2. Logistics: Ensuring that products are delivered quickly, efficiently and reliably can be a challenge, especially for smaller businesses.

3. Stiff competition: With so many businesses selling online, it can be difficult to stand out and attract customers.

4. Trust issues: Some consumers are still hesitant to shop online due to concerns about fraud and the inability to see and touch products before purchasing.

Future of e-commerce:

As technology continues to advance and more people around the world gain access to the internet, e-commerce is expected to continue growing and evolving. Some trends that are expected to shape the future of e-commerce include

1. Mobile Shopping: More and more consumers are using their smartphones and tablets to shop online.

2. Personalization: Companies are using data and artificial intelligence to provide more personalized shopping experiences to consumers.

3. Augmented Reality: Some companies are experimenting with augmented reality to allow consumers to virtually “try on” products before purchasing.

4. Digital payments: As digital payment options such as e-wallets and cryptocurrencies become more popular, they are expected to become even more integrated into e-commerce.

Conclusion:

E-commerce has fundamentally changed the way we do business and continues to evolve rapidly. As more companies and consumers adopt e-commerce, it becomes an increasingly essential part of the global economy. Although there are still challenges to overcome, the future of e-commerce looks bright, with new technologies and trends constantly emerging to improve the online shopping experience.

Research reveals high adoption of technologies in Brazilian retail and growth of e-commerce apps

A survey conducted by Instituto Locomotiva and PwC revealed that 88% of Brazilians have already used some technology or trend applied to retail. O estudo destaca que a compra em marketplaces é a tendência mais adotada, com 66% de adesão, seguida pela retirada em lojas físicas após compra online (58%) e atendimento automatizado online (46%).

A pesquisa também mostrou que nove em cada dez consumidores priorizam marcas que oferecem experiências de compra agradáveis, praticidade na entrega e ações voltadas à sustentabilidade. Renato Meirelles, presidente do Instituto Locomotiva, ressalta que os brasileiros ainda compram muito em lojas físicas, apesar de preferirem adquirir certos produtos pela internet.

Embora as lojas físicas continuem sendo a experiência mais frequente, alguns produtos já apresentam predomínio da compra online, variando conforme a categoria. Eletrônicos e cursos diversos têm maior adesão ao e-commerce, enquanto supermercados, materiais de construção e produtos de higiene e beleza ainda são mais comprados em lojas físicas.

Paralelamente, o mercado de aplicativos de e-commerce está em ascensão. Segundo o relatório anual Mobile App Trends da Adjust, houve um aumento de 43% nas instalações e 14% nas sessões de apps de comércio virtual em 2023. Bruno Bulso, COO da Kobe Apps, afirma que esse crescimento reflete a preferência crescente dos consumidores por experiências de compra móvel.

A América Latina se destacou ao registrar um aumento no tempo médio gasto por sessão em apps de e-commerce, contrariando a tendência global. Além disso, a liderança da Shein no ranking dos aplicativos mais baixados no mundo evidencia a necessidade das marcas expandirem seus canais digitais para aplicativos.

O Brasil, classificado como o quarto país do mundo com mais downloads de aplicativos em 2023, demonstra a importância crescente dos dispositivos móveis na vida dos consumidores brasileiros. Especialistas ressaltam que a jornada omnichannel, integrando lojas físicas e aplicativos, é um fator determinante para a finalização da compra e fidelização do consumidor.

Essential points for having a competitive e-commerce

E-commerce continues to grow. Numbers from the Brazilian Association of Electronic Commerce (ABComm) indicate a revenue of R$ 73.5 billion in the first half of 2022. It is a 5% increase compared to the same period in 2021.

This increase is aided by online stores enabling the sale of products to all regions of Brazil, for example. In addition to providing unique gifts for different styles and celebrations. Meanwhile, an important point for the full operation of the store is an engaged team.

For an e-commerce to explore its potential, it is necessary to employ strategies across all sectors – production, inventory, logistics, customer service, post-sales – to provide a complete experience for customers. Therefore, there are three fundamental pillars for a thriving e-commerce: strategic planning, quality products, and efficient customer service.

The planning involves selecting the products the company will sell, taking good photos, and creating texts and creative content that attract the consumer. It is also essential to know the partners, check the expiration date of perishable products, assess the logistics process, ensure deadlines are met, and pay attention to all details that could potentially hinder the customer experience.

Quality products are a basic premise in any store, whether online or physical. When purchasing for personal use or as a gift, there is careful research of the versions, sizes, colors, as well as the financial and emotional investment. In this way, the customer can consider the store where they made the purchase and, on a future occasion, return to the location.

The differentiated SAC, in turn, can contribute to customers returning to the e-commerce. It is an essential tool for harvestingfeedbacks,both positive and negative, from consumers, and thus, improve the experience.

The habit of shopping online is a reality in the country, as it is a practical, efficient, convenient, and often quick way, depending on the logistics process. It has become a path that must run in parallel with the physical environment, so it is necessary to be careful to best meet the expectations of consumers.

Expanding beyond e-commerce: how to differentiate strategies for retailers?

With a lot of determination and planning, it is possible to increase profit even in times of crisis. Despite the political and economic scenario in Brazil, combined with the post-pandemic period, the Brazilian entrepreneur shows resilience. According to the Business Map Bulletin, in 2022, the country set a record for business openings, including microenterprises and individual microentrepreneurs. In the first four months of the year, 1.3 million new companies were born.

For those who work in e-commerce, sales have fallen this year, after theboomdoing online during social isolation and the closure of physical locations. Research by the Brazilian Association of Electronic Commerce (ABComm) indicates a 5% growth in the first half of 2022, when more than 6% was expected for online sales.

In this scenario, those operating in the sector need to invest in strategies aimed at expanding beyond online sales. In search of a broader audience, aiming to address demands across various platforms. It is important to expand the possibilities by combining e-commerce with the option of physical stores, kiosks in shopping malls, andmarketplaces.

The units that sell in person offer the opportunity to evaluate the product, check the material, and have contact with the item before making the investment. Stimulation of various senses, such as touch, smell, hearing, sight, and even taste, can make a difference in the shopping experience. Personal contact is more welcoming and enhances the reliability of a business. Talking to the seller is a factor that impacts a customer's purchase journey, which is why physical stores have this advantage.

When the store is on the street, it is possible to offer a more personalized experience, focusing on the product and the customer. But the kiosks in shopping malls and shopping centers also offer the same benefits and earn points on the practicality side, since the consumer can resolve other pending matters in the same environment.

THEmarketplace, in turn, is a business model that revolutionized online retail, connecting different retailers to customers. According to a survey by Ebit Nielsen, these collaborative environments already account for 78% of Brazil's e-commerce. Furthermore, this sales method is one of the consumers' favorites.

According to research by the French company Mirakl, 86% of Brazilians identify themarketplaces as the most satisfying way to shop online. Another opportunity for the entrepreneur to gain strength and go beyond traditional e-commerce – combining the most diverse possibilities for their business.

Tramontina launches B2B e-commerce to expand reach and facilitate corporate purchases

A Tramontina, renomada empresa brasileira de utensílios e ferramentas, anunciou o lançamento de sua e-commerce platform exclusiva para vendas B2B (business-to-business) e para uso e consumo. Esta iniciativa marca uma importante expansão digital da marca, complementando o tradicional atendimento por representantes e oferecendo uma nova forma de interação com clientes empresariais.

O novo canal online, disponível em empresas.tramontina.com.br, permite aos clientes acessar o vasto portfólio da empresa, que inclui mais de 22 mil itens. A gama de produtos abrange desde utilidades domésticas e ferramentas até móveis, atendendo também aos segmentos de hospitalidade e food service, incluindo restaurantes, bares, cafeterias e hotéis, além de varejos, atacados e revendedores.

Among the main benefits of the platform are:

  1. Fast and personalized purchases
  2. Complete order management, including those made online and by representatives
  3. Specialized support adapted to the specific needs of each client
  4. Free shipping on orders that meet the minimum purchase amount

Esta iniciativa da Tramontina representa um passo significativo na digitalização de seus processos de venda, visando uma maior aproximação com a marca e facilitando a gestão de negócios de seus clientes empresariais. A empresa espera que este novo canal de vendas B2B potencialize seu alcance no mercado e ofereça uma experiência de compra mais eficiente e conveniente para seus clientes corporativos.

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