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Cyber blackout of 2024: Impacts and outlook for 2025

The 2024 global cyber blackout, which disrupted operations in critical sectors such as aviation, finance, and healthcare, marked one of the largest cybersecurity incidents of the decade. Caused by an improper update of a centralized antivirus system, the event highlighted critical vulnerabilities in highly centralized digital infrastructures. As the world enters 2025, experts foresee significant developments with implications for companies, governments, and end-users.

What marked 2024: The blackout and its immediate effects

Luciano Alves, CEO of Zabbix LatAm, emphasized the severity of the event in 2024: “The disruption of systems exposed deep vulnerabilities and generated a domino effect in several sectors. Companies are slow to restore normality and contain the damage.”

Financial Sector

Banks faced major difficulties, with payment systems and transactions paralyzed. The impact was caused by failures in Windows-based servers in data centers, leading to transfer delays and causing frustration among clients.

Aviation

Flight cancellations and delays dominated the 2024 scene, with check-in and flight management systems severely affected. Technological centralization has made airlines especially vulnerable, harming thousands of passengers around the world.

Health

The interruption was critical for hospitals and clinics, which rely on technology to manage patient information and daily operations. Luciano highlighted that, in this sector, full recovery may take longer due to the complexity involved and the sensitivity of the data.

Expectations and challenges for 2025

Looking ahead to 2025, recovery and digital resilience will be priorities. Companies will need to thoroughly review their security and redundancy strategies to face future challenges.

Recovery efforts

According to Luciano, the first quarter of 2025 will be marked by system strengthening initiatives, including:

  • Redundancy:Expansion of mechanisms that prevent total interruptions.
  • Supplier Diversification:Reduced dependence on single providers for critical systems.
  • Safety Culture:Integration of rigorous monitoring and preventive maintenance practices, with an emphasis on continuous observability as a crucial tool for detecting vulnerabilities in real time and mitigating potential incidents before they become crises.

Governments and businesses must work together to develop more robust cybersecurity policies and share learnings from the 2024 incident.

Lessons learned and warnings for the future

The 2024 cyber blackout served as a clear warning: centralized systems, although efficient, are highly vulnerable. By 2025, a significant cultural and technological shift is expected:

  • Risk management:Businesses and governments need to integrate proactive risk mitigation strategies.
  • Education and training:IT professionals must be continuously trained to prevent human errors in critical processes.
  • Infrastructure investment:The adoption of emerging technologies that ensure greater resilience will be essential.

While 2024 will be remembered as the year of the global cyber blackout, 2025 should be seen as the year of reconstruction and strengthening. Companies, governments, and individuals have a unique opportunity to turn lessons learned into concrete actions, minimizing the possibility of similar crises in the future and ensuring the continuity of essential services in an increasingly interconnected world.

E-Book, “Direct Shopping on Instagram: A Guide for E-commerce Professionals”

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In the dynamic universe of e-commerce, innovation is constant and adaptation is essential for success. Among the many platforms that have transformed the way companies interact with consumers, Instagram stands out as a powerful and versatile tool. Initially a social network focused on photo sharing, Instagram evolved into a true business hub, allowing brands and consumers to connect in a direct and meaningful way.

This e-book, "Direct Purchases on Instagram: A Guide for E-commerce Professionals," was created to provide valuable insights and practical strategies for those looking to explore and maximize the opportunities offered by this platform. Based on recent data and case studies, we will discuss the best practices for setting up a store on Instagram, optimizing audience engagement, and effectively boosting sales.

Throughout this guide, you will find detailed information on how to use features such as Instagram Shopping, product tags, and stories to create an integrated and seamless shopping experience. We will also discuss emerging trends and analytical tools that can help measure success and adjust your strategies in real time.

Whether you're an experienced entrepreneur or someone just starting out in the e-commerce world, this e-book will be an indispensable resource to navigate and thrive in the competitive environment of direct shopping on Instagram. Get ready to transform your profile into a powerful digital showcase and take your brand to new levels of success.

E-Book “Voice Commerce: The Next Frontier of E-Commerce”

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Welcome to our e-book on one of the most exciting and transformative advancements in the world of e-commerce: voice shopping. With the rapid evolution of technology and the growing adoption of virtual assistants like Amazon Alexa, Google Assistant, and Apple Siri, voice commerce is positioning itself as one of the most promising trends in the digital market.

In this e-book, we will explore how this innovative technology is shaping the future of e-commerce, offering consumers a more convenient and efficient way to make their purchases. We will discuss the main advantages and challenges of voice commerce, the best practices for companies looking to adopt this technology, and the emerging trends shaping the industry.

Through a detailed analysis and practical examples, you will discover how voice commerce can not only improve the user experience but also open new growth opportunities for businesses. This e-book is an essential guide for any e-commerce professional or enthusiast who wants to stay ahead of the curve and make the most of technological innovations.

Get ready to dive into the world of voice shopping and discover how this trend is revolutionizing the way we buy and sell online. Good reading!

Financial planning for 2025: 7 tips to start the year off on the right foot

January is traditionally a challenging month for Brazilians' finances. Accounts such as IPVA, IPTU, school supplies, and accumulated bills from the holiday period can compromise the budget and make it difficult to start the year with financial balance. For Guy Peixoto, a serial entrepreneur and author of "101 Essential Principles of Entrepreneurship," a good financial plan for 2025 is the key to facing these challenges and achieving goals throughout the year. Check out the seven essential tips from the expert to organize your finances and start 2025 strategically

  1. Know your finances

The first step to effective planning is to have clarity about your financial situation. "List all your sources of income and all fixed and variable expenses," advises Guy. Knowing exactly how much comes in and goes out is essential to identify possible adjustments and avoid surprises.

  1. Prioritize debts

January is a month when accumulated bills can weigh heavily. Guy recommends prioritizing debt payments to avoid interest and fines. "Organize your pending issues by urgency and renegotiate payment terms if necessary," he/she/they suggest.

  1. Create a realistic monthly budget

Set a cap on your monthly expenses, considering your fixed, variable, and unforeseen costs. "A realistic budget should foresee a balance between paying bills, saving money, and still having room for occasional expenses," explains the specialist.

  1. Prepare for January expenses in advance

Accounts like IPVA, IPTU, and school supplies are not surprises, so it's important to plan for them from the previous year. "Start saving small amounts monthly for these expenses already in November or December. This way, the impact in January will be smaller," advises Guy.

  1. Set clear financial goals for 2025

Having well-defined objectives is essential to stay focused throughout the year. "Set goals such as creating an emergency fund, investing in a course, or even a trip. This will give purpose to your financial efforts," says Guy.

  1. Set aside an emergency fund

Unexpected events happen, and having a financial reserve can prevent debt. Guy recommends saving at least 10% of your monthly income in a separate account. "This fund should only be used for emergency situations, such as medical expenses or unexpected repairs," he warns.

  1. Start investing

Even with a tight budget, it is possible to invest. "Start with low-risk options, such as Treasury Direct or fixed income funds, which allow for small investments and are ideal for beginners. The important thing is to start and develop the habit," explains the specialist.

Guy Peixoto emphasizes that financial planning is a continuous process that requires discipline and adaptation to changes. "Facing your finances with responsibility and strategy is the first step to turning your dreams into reality. Don't leave for tomorrow what you can start today," he concludes.

How to plan your first internship for 2025

December arrives as an inevitable invitation to reflection: unmet goals, abandoned plans, and the feeling that the year went by too quickly. For those about to enter the job market in 2025, the timing is strategic. The first stage does not begin when the student sits in a organization's chair, but now, in the way they organize ideas and prepare for this leap.

Virgilio Marques dos Santos, co-founder of FM2S Educação e Consultoria, a startup based in the Unicamp Scientific and Technological Park, and career manager, emphasizes that planning is the key to turning the first contact with the job market into a memorable experience. "More than organizing tasks, planning opens paths to the future. It's pulling reality by the hair and steering it in the direction you want," he affirms.

Santos – who acts as a mentor and has extensive experience in training corporate teams – emphasizes that preparation for the internship requires an honest assessment of skills, interests, and, most importantly, what still needs to be learned. "Admitting that you don't know much is a powerful starting point. It frees you to seek knowledge and show the market that you are willing to learn," explains the expert.

For him, the phase preceding the first stage should be seen as a pre-season, similar to athletes' preparation before major competitions. During this period, it's worth investing in courses, books, and even videos available on social media and YouTube that help develop technical and behavioral skills. "Tools like Excel, for example, are the bread and butter of the job market. And today, it is possible to learn almost everything for free, with quality online content," he/she/they suggests.

Another valuable tip from Virgilio is the strategic use of LinkedIn, which he considers underestimated by many young people. "It's not just a social network for older professionals. It's a space where you can connect with companies and people in your field, build a reputation, and even discover internship opportunities. But you need to use it wisely, avoiding clichés and highlighting who you really are in your profile," he emphasizes.

Santos also points out that the planning of an internship should not be limited to the career. Balancing work, study, and leisure is essential to prevent early burnout and ensure that young professionals grow sustainably. "It’s not possible to forget that you are your biggest project. The internship is important, but your health and well-being are too. You need to create a routine that allows for both learning and rest," she says.

For Virgilio, 2025 has the potential to be a year of transformation in the lives of those who carefully plan their next steps. It encourages young people not to accept any job just because of the urgency to start. "The perfect internship doesn't exist, but that doesn't mean you should accept just anything. Choosing something that makes sense for your journey, even if it takes more time, makes all the difference," he reflects.

Finally, what makes a good internship is not only what the company offers, but what the professional brings to it. "Curiosity, desire to learn, and courage to start are the qualities that the market values. Plan, dream, and believe in your potential. The future begins now," concludes the manager.

E-commerce fraud: luxury, beauty and fashion in the sights of fraudsters

Online scamsbecame the realsilent enemy duringthe peak seasons in retail. Throughout Black Friday 2024, which marked the start of the holiday shopping season, while consumers took advantage of irresistible promotions, fraudsters also capitalized on the shopping wave to attack with greater intensity and sophistication. According to data from theSignifyd, anti-fraud company for e-commerce, categories such asluxurybeautyandfashionrecorded increasesimportantin fraud attempts.

The beauty sector has seen a 43% increase in fraud attempts over the past year.Cyber Weekend(Friday, Saturday, and Sunday), compared to last year. Infashion, the volume of fraud increased on Friday, but decreased in the following days. In the luxury sector, the number of fraud attempts reached peaks of 3.5 times higher compared to the previous year during Black Week.

And what does this mean for e-commerce? First, that thefraudstersThey take advantage of the periods of increased e-commerce sales volume so that frauds go unnoticed. Secondly, they also take advantage of discounts to gain even more benefits through fraud, and third, but perhaps more importantly, they invest in and diversify their tools more and more to commit fraud in a wayfaster and more efficient.For retailers, this means the race to identify and block these scams has never been more urgent.

Failing to look at rising fraud is costly

The focus of preparation for peak sales seasons, such as the end-of-year period, begins months in advance and is an opportunity to maximize sales. However, a mistake that can be costly is forgetting that these periods also serve asfertile ground for fraudsters, who know that the shopping frenzy can create better opportunities for scams.

The numbers observed on Black Friday become valuable information for retailers throughout the year, but they take on more significant proportions during sales peaks. For example,luxurybeautyandfashionwere the most targeted categories throughout Black Friday 2024, precisely becausehigh value of products and their ease of resale.

Without a proactive fraud prevention strategy supported by agile tools like current fraud schemes and protection guarantees, the increase in sales at the end of the year can also result in a significant rise in losses caused by fraud, not only through chargeback costs but also administrative costs to handle disputes and the fees involved in these processes.  

The solution lies in quick intelligence: preventing before losing

As fraud networks evolve with more sophisticated tactics and resources to operate more quickly, protection tools must be equally agile and intelligent. Third-generation anti-fraud solutions have led a change in the market withprevention technology based on artificial intelligence and machine learningthat not only identifies fraudulent patterns, but also anticipates threats before they cause damage.

“Fraud attempts during peak sales seasons are increasingly fast, organized and audacious. Busy periods in e-commerce are particularly targeted by fraudsters due to the significant increase in transaction volume. The key to maintaining profitability is to adopt a proactive and immediate anti-fraud approach,” says Gabriel Vecchia, commercial director at Signifyd, a company that offers a third-generation anti-fraud solution.

Fraudsters don't sleep

While brands focus on increasing their sales, fraudsters areready to attack. What sets apart businesses that are successful in combating fraud from those that face huge losses is the ability toreact quickly, evolve constantly and ensure revenue protection

"E-commerce cannot delay or hesitate in identifying fraud; nor should it bear this responsibility alone. Proper use of technology not only provides the ability to block fraudulent attempts in real time but also ensures that damages caused by fraud do not affect the financial health of the e-commerce; in the third generation of anti-fraud solutions, this becomes the provider’s responsibility," completes Vecchia.

In front of thepeaks in fraudulent attempts in segments with high average ticketsDuring the holiday sales, Signifyd reaffirms the importance ofartificial intelligenceas a vital tool for e-commerce businesses to protect their operations against fraud and the damages they can cause.

“Attempting to commit fraud during times like the Christmas shopping season is like fishing in a full tank – and fraudsters know this. Our mission is to ensure that online commerce continues to grow, taking advantage of every opportunity to sell more, with the peace of mind of having guaranteed protection that effectively takes responsibility for fraud – which is only possible with the massive use of advanced technology,” concludes Vecchia.

DMA protects Brazilians from telephone scams and surpasses 4 million blocked attempts until Christmas

The fight against financial scams carried out by fake call centers gained strength through initiatives by the government and the private sector. In this context, DMA, a company specialized in digital and visual self-service solutions for call centers, plays a prominent role with its Protect Call technology, which identifies and blocks fraudulent calls directly on smartphones. By December 25th, the solution had blocked more than 4 million scam attempts.

Through a collaborative business community composed of more than 150 of the largest companies in Brazil—including banks, telecommunications providers, retailers, and healthcare companies—DMA uses its technology to identify around 4,000 suspicious numbers daily, capable of executing up to 260,000 scams per day. Since the start of Protect Call's operation in March 2024, more than 4 million scam attempts have been prevented, with an expectation to prevent another 1 million by the end of the year.

Protect Call works proactively, identifying and blocking fraudulent calls before they are even answered. The solution emits a visual alert directly on the phone screen, informing the user about the scam attempt.

Only on the 19th, the solution prevented 380,000 scams, a significant milestone that highlights the effectiveness of the technology. Currently, 130 million smartphones in Brazil are already capable of receiving this protection, reflecting the rapid adoption by companies. "This accelerated adoption demonstrates the corporate sector's concern in addressing a critical problem that directly impacts consumers and the company's reputation," says Rui Vasconcelos, CISO of DMA.

In addition to creating a dedicated security business unit, DMA continues investing in continuous improvements and expanding its operations. "Our goal is to transform the relationship between companies and people, ensuring that scam attempts become increasingly ineffective," emphasizes Rui.

According to experts, understanding the concept of “selling” is the first step towards business success

For companies looking to grow rapidly, success depends on a well-structured sales strategy. However, this path is not free of challenges. The constant pressure of competition and the difficulty in attracting qualified leads are common obstacles. Without an effective commercial strategy, these problems are enough to block a development journey.

Research dataSales Overview, conducted in 2022 by RD Station, reveal that a large number of companies still underestimate the investment needed in the sales sector. Only 34% have a dedicated person or team for data analysis, while 42% do not even regularly review their sales processes.

According toJhonny Martins, vice-president ofSERAC, a corporate solutions hub, as well as a reference in the accounting, legal, educational, and technology fields, the ability to sell is essential for the success of any company. "This mindset must come from leadership. The first and most important salesperson in a company is the owner himself, who should be at the forefront and understand the value of this skill to drive the business," he states.

According to the executive, the entrepreneur needs to adopt a sales-oriented mindset from the beginning of the business. “At SERAC, we have a clear example. Our parents have always been good salespeople, even before becoming entrepreneurs. This concept must be at the core of any company,” he evaluates.

Jhonny believes that by prioritizing sales, the business owner naturally invests in the elements necessary to strengthen the sales department. Growing quickly requires more than relying on a single person or channel. The ideal is to build a skilled team capable of multiplying knowledge, adding value to clients, and highlighting the business's differentiators, explains.

The executive emphasizes that the company's founder should focus on building strategies, closing deals, strengthening relationships with clients, and seeking new market opportunities. "It is important to remember, however, that even if the owner has sales skills and inspires the team, he will need a well-trained team. It is essential that the founder understands the importance of sales for the success of the business. Those who ignore this tend to underestimate the necessary investments in the area," he states.


For Jhonny Martins, the sales area can operate through various channels, such as social media, events, and referrals within the existing customer base. However, he emphasizes that any tactic is more effective when there is a solid foundation. "This involves having commercial awareness, investing in quality training, and having a well-prepared sales team. This effort should come from the business owner and be reflected throughout the entire team," he concludes.

Check out four ways suggested by Jhonny Martins to develop a sales-focused mindset:

For companies looking to grow rapidly, success depends on a well-structured sales strategy. However, this path is not free of challenges. The constant pressure of competition and the difficulty in attracting qualified leads are common obstacles. Without an effective commercial strategy, these problems are enough to block a development journey.

Research dataSales Overview, conducted in 2022 by RD Station, reveal that a large number of companies still underestimate the investment needed in the sales sector. Only 34% have a dedicated person or team for data analysis, while 42% do not even regularly review their sales processes.

According toJhonny Martins, vice-president ofSERAC, a corporate solutions hub, as well as a reference in the accounting, legal, educational, and technology fields, the ability to sell is essential for the success of any company. "This mindset must come from leadership. The first and most important salesperson in a company is the owner himself, who should be at the forefront and understand the value of this skill to drive the business," he states.

According to the executive, the entrepreneur needs to adopt a sales-oriented mindset from the beginning of the business. “At SERAC, we have a clear example. Our parents have always been good salespeople, even before becoming entrepreneurs. This concept must be at the core of any company,” he evaluates.

Jhonny believes that by prioritizing sales, the business owner naturally invests in the elements necessary to strengthen the sales department. Growing quickly requires more than relying on a single person or channel. The ideal is to build a skilled team capable of multiplying knowledge, adding value to clients, and highlighting the business's differentiators, explains.

The executive emphasizes that the company's founder should focus on building strategies, closing deals, strengthening relationships with clients, and seeking new market opportunities. "It is important to remember, however, that even if the owner has sales skills and inspires the team, he will need a well-trained team. It is essential that the founder understands the importance of sales for the success of the business. Those who ignore this tend to underestimate the necessary investments in the area," he states.


For Jhonny Martins, the sales area can operate through various channels, such as social media, events, and referrals within the existing customer base. However, he emphasizes that any tactic is more effective when there is a solid foundation. "This involves having commercial awareness, investing in quality training, and having a well-prepared sales team. This effort should come from the business owner and be reflected throughout the entire team," he concludes.

Check out four ways suggested by Jhonny Martins to develop a sales-focused mindset:

  • Set well-defined goals: The company must have specific, measurable and achievable objectives for the short and long term.
  • Invest in training: Selling is something that can be learned over time, so ongoing education is key to overcoming challenges.
  • Listen to customer demandsGood salespeople are usually good listeners. After all, by understanding the customer's pain, it is possible to offer customized solutions to solve it.
  • Use technology to automate and analyze: From social networks to tools like CRM (Customer Relationship Management), there are many possibilities to analyze interactions and offer customized solutions.

82% of shopping carts are abandoned: find out how to recover your sales and increase your average ticket

Cart abandonment is one of the biggest challenges faced by Brazilian online stores. The dropout rate represents a significant loss of revenue and a waste of effort. Understanding the reasons behind this behavior is essential to creating effective recovery strategies and increasing conversions.

In Brazil, the cart abandonment rate in e-commerce can reach 82%, according to E-commerce Radar data. One of the main reasons for this is consumers' frustration with unexpected additional costs, such as high shipping fees or extra charges.

According to a study by the Baymard Institute, 48% of customers abandon their shopping carts due to higher-than-expected final costs. Furthermore, the delay in delivery is also a crucial factor. A Yampi survey reveals that 36.5% of shopping carts are abandoned due to delays in delivery or production times.

Another recurring factor is the complexity at checkout. Long processes, the requirement for many data, or limited payment options discourage the consumer. According to SPC data, 79% of Brazilians prefer to parcel their purchases, and the lack of flexible alternatives can be a decisive reason for abandonment. Additionally, 24% abandoned their cart because they were forced to create an account, according to the Baymard Institute study.

Technical failures also have a significant impact. Slow sites, loading errors, or system problems are common causes of frustration, especially during periods of high demand. "If the website is not prepared to handle a large volume of traffic, it not only deters the customer at that moment but also harms the brand's perception for future purchases," warns Claudio Dias, CEO of Magis5, a marketplace automation and integration hub.

To avoid these problems, platforms like Magis5 offer integration and automation solutions that ensure the scalability of e-commerce businesses. By integrating their products with marketplaces such as Magalu, Shein, Shopee, and Mercado Livre, retailers can rely on the necessary infrastructure and process automation for creating listings, stock verification, and issuing invoices, reducing errors and streamlining operations.

Automated inventory management is a crucial differentiator. By ensuring product availability and speeding up shipping, technology contributes to a better shopping experience and prevents customers from abandoning their purchase due to the unavailability of the desired item. "After all, having visibility but not having enough stock to meet demand can tarnish the reputation just the same," says Claudio Dias.

According to the specialist, an efficient system that constantly updates product availability and anticipates restocking is essential to ensure that customer expectations are met. And more: speed in dispatching is also essential to build trust and have satisfied customers.

Additionally, promotions and discount coupons can be the final push for the customer to complete the purchase, especially for items considered more personal or desirable. For the CEO of Magis5, these strategies not only increase sales but also reduce marketing costs. To give an idea, emails with special offers sent after cart abandonment are highly effective in recovering sales, with open rates of 45% and conversion rates of 10%, according to the Baymard Institute.

Finally, clear and friendly return policies are essential to reassure customers. "By implementing these strategies, companies can turn their visitors into loyal customers and significantly increase their online revenue," concludes Dias.

Mismatch in reverse logistics impacts telecom sector with millions in costs

Standardization in the handling of returns has become the main focus for large companies, especially in the telecommunications sector, which deals daily with the massive return of equipment. In 2022, the world generated 62 million tons of electronic waste, with a projected increase of 33% by 2030.

In addition to the increasing volume of returns, which already poses a challenge, there is also a lack of uniformity in the receiving and control processes of these items at Distribution Centers (DCs). In the telecommunications sector, where the return of equipment such as modems and routers is routine, the mismatch between reverse logistics and inventory control has generated high costs, reaching R$100 million, in addition to loss of efficiency.

Therefore, companies face difficulties in carrying out proper processing in the distribution centers, which results in physical and fiscal disorganization, directly impacting their operations. To solve this question, thePostalGowcreated the DevolvaFácil solution, a platform that allows standardizing the handling of returns, one of the main logistical bottlenecks in telecommunications, with nationwide reach. "The reverse logistics process does not end with the return. It also involves handling and inspecting the items according to the standards set by the client," explains Carlos Tanaka, CEO of PostalGow.

Standardizing distribution centers

The company's major innovation lies in the adoption of an integrated system that automates and standardizes the handling of returned products. The platform allows end customers to return equipment at drop-off points, facilitating the shipping and transportation process to distribution centers, ensuring service coverage across the entire country and logistical efficiency.

Upon arriving at the CDs, the goods undergo a thorough inspection, which includes verifying the contents of the packages and ensuring compliance with established return standards. "The solution allows the system to make the conference processes faster and more efficient, ensuring that each item is handled correctly and standardized, significantly reducing losses and errors in inventory control," highlights Tanaka.

This level of standardization is a strategic solution for companies facing overcrowded distribution centers and the need to maintain strict inventory control. The use of advanced technologies, such as smart cameras, assists in automating the verification process and monitoring each stage of the return. This not only reduces processing time but also decreases human errors and enhances the quality of the service provided.

Ensuring the operational efficiency of companies

The platform enables integration with company ERP systems, allowing synergy between logistics and management processes. With this integration, companies can monitor in real-time all stages of the return, from voucher issuance to handling at the distribution center, ensuring complete transparency and control.

For Tanaka, standardization in handling returns is the key to improving operational efficiency. "With the automation of the process and the standardization of the treatment of returned products, we are able to optimize the distribution centers and offer a much more efficient return experience for the end consumer," concludes the CEO.

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