Standardization in the handling of returns has become the main focus for large companies, especially in the telecommunications sector, which deals daily with the massive return of equipment. In 2022, the world generated 62 million tons of electronic waste, with a projected increase of 33% by 2030.
In addition to the increasing volume of returns, which already poses a challenge, there is also a lack of uniformity in the receiving and control processes of these items at Distribution Centers (DCs). In the telecommunications sector, where the return of equipment such as modems and routers is routine, the mismatch between reverse logistics and inventory control has generated high costs, reaching R$100 million, in addition to loss of efficiency.
Therefore, companies face difficulties in carrying out proper processing in the distribution centers, which results in physical and fiscal disorganization, directly impacting their operations. To solve this question, thePostalGowcreated the DevolvaFácil solution, a platform that allows standardizing the handling of returns, one of the main logistical bottlenecks in telecommunications, with nationwide reach. "The reverse logistics process does not end with the return. It also involves handling and inspecting the items according to the standards set by the client," explains Carlos Tanaka, CEO of PostalGow.
Standardizing distribution centers
The company's major innovation lies in the adoption of an integrated system that automates and standardizes the handling of returned products. The platform allows end customers to return equipment at drop-off points, facilitating the shipping and transportation process to distribution centers, ensuring service coverage across the entire country and logistical efficiency.
Upon arriving at the CDs, the goods undergo a thorough inspection, which includes verifying the contents of the packages and ensuring compliance with established return standards. "The solution allows the system to make the conference processes faster and more efficient, ensuring that each item is handled correctly and standardized, significantly reducing losses and errors in inventory control," highlights Tanaka.
This level of standardization is a strategic solution for companies facing overcrowded distribution centers and the need to maintain strict inventory control. The use of advanced technologies, such as smart cameras, assists in automating the verification process and monitoring each stage of the return. This not only reduces processing time but also decreases human errors and enhances the quality of the service provided.
Ensuring the operational efficiency of companies
The platform enables integration with company ERP systems, allowing synergy between logistics and management processes. With this integration, companies can monitor in real-time all stages of the return, from voucher issuance to handling at the distribution center, ensuring complete transparency and control.
For Tanaka, standardization in handling returns is the key to improving operational efficiency. "With the automation of the process and the standardization of the treatment of returned products, we are able to optimize the distribution centers and offer a much more efficient return experience for the end consumer," concludes the CEO.
