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From research to purchase: the role of SEO in the growth of skincare brands

In a scenario where purchasing decisions are ultimately influenced by the strength of online presence, the competition for brand awareness through digital channels has become an extremely relevant item for various segments. In the world of skincare, for example, where competition for exposure is becoming increasingly fierce and consumers are always seeking the best solutions for their individual needs, having a solid SEO strategy is essential to boost brand recognition and, at the same time, generate conversions.

Today, Brazil is the fourth largest beauty and personal care market in the world. To define their preferred brand, consumers research ingredients, seek to understand the benefits of each product, and listen carefully to recommendations from friends or professionals. Therefore, there are several ways for a brand to overcome barriers and enter the public's imagination. However, even with the various possibilities, it is easy to justify that the best option remains the pursuit of organic traffic, especially through strategically integrated SEO.

One of the main challenges in achieving organic traffic is gaining space in non-branded terms. Many searches in the skincare segment involve questions about skin types, ingredient efficacy, and product recommendations. By creating relevant and well-positioned content for these terms, a company tends to reach new audiences naturally, educate the consumer, and influence their purchasing journey across different sales channels.

For that, some actions are decisive. The first step is to understand the consumer's search intentions and map strategic keywords. In the case of the Brazilian market, for example, terms related to hydration and care for oily skin represent high demand. Creating in-depth, scientifically grounded content validated by experts increases credibility and improves performance in search engines.

Another critical point concerns the technical optimization of the website. Loading speed, URL structure, mobile usability, and well-planned internal links directly impact search ranking. Furthermore, artificial intelligence tools are already being used to enhance information curation, ensuring that content is complete and aligned with Google's best practices.

The synergy between SEO and influencer marketing also expands the brand's reach. Partnerships with dermatologists and specialists can add value to the content and reinforce the company's authority. Quotes from reliable sources, case studies, and in-depth articles help generate engagement and increase user retention rates.

For the SEO strategy to be successful, it is also essential to think long-term. Investment in original and quality content should be continuous, with frequent updates and aligned with market trends. Companies that adopt a truly strategic approach achieve a solid positioning and are rewarded with a loyal base of informed and engaged consumers.

In a digitalized environment where consumer attention is highly contested, those who master SEO are not only found – they are remembered.

Artificial Intelligence in Marketing: Personalization and Automation

The constant evolution of technology has brought about significant transformations in several industries, and it is clear that marketing has been one of the main means of evolving strategies and deliveries. Artificial Intelligence emerges as a revolutionary force, redefining the way companies approach campaign personalization, how to deliver better customer performance and process automation in digital marketing.

When we talk about the universe of personalization, it has always been an essential strategy to engage consumers; this topic has been addressed for years in CRM, CRO, and customer service work, and with the arrival of Artificial Intelligence, it has elevated this concept to a new level. Advanced data analysis tools, such as Google Analytics 360 and Adobe Analytics, use machine learning algorithms to interpret user behavior in real time. This enables the creation of personalized experiences, from effective segmentation to delivering tailored content.

An exemplar case is Amazon's implementation of AI in its e-commerce sector. The online retail giant uses predictive algorithms to anticipate customer preferences based on purchase histories and browsing behaviors. The result is a highly personalized shopping experience, with accurate recommendations that significantly increase conversion rates, as well as providing your customer with the best experience and convenience when placing their order.

Automation has always been a crucial tool in the digital marketing arsenal, enabling the efficient execution of routine tasks. However, in 2024, automation is elevated to a new level with the integration of Artificial Intelligence. Tools like HubSpot and Salesforce use advanced algorithms to automate processes from lead tracking to dynamic content creation.

The smart use of AI-powered chatbots is a concrete example of this advanced automation. Companies like Zendesk incorporate chatbots that not only respond to queries based on predefined patterns but also learn from past interactions, adjusting their responses to fit the user's specific context. This not only saves time but also improves the customer experience.

Advanced personalization not only increases the relevance of campaigns but also strengthens the emotional bond between the brand and the consumer. Smart automation, in turn, frees up human resources for more strategic tasks, promoting operational efficiency.

Furthermore, AI enables deeper data analysis, providing valuable insights into consumer behavior. This allows for continuous optimization of campaigns, ensuring that marketing strategies are aligned with the constantly evolving demands of the market.

Despite the benefits, the widespread implementation of Artificial Intelligence in marketing also presents challenges. Concern about data privacy and transparency in the use of algorithms is increasing. Companies need to balance personalization with respect for consumer privacy, ensuring that practices are ethical and aligned with constantly evolving regulations.

Artificial Intelligence in marketing is no longer a future trend, but a present reality. AI-driven personalization and advanced automation are redefining the digital marketing landscape, providing substantial benefits for businesses and enhancing the consumer experience. However, it is imperative that companies adopt an ethical and transparent approach to ensure the sustainable success of this technological revolution in the marketing world.

Strategies to Boost E-commerce Sales During Carnival

Carnival, one of the most anticipated festivities in the Brazilian calendar, represents an excellent opportunity for e-commerce to increase its revenue. As the streets fill with revelers, the digital environment becomes a fertile ground for creative and effective commercial strategies. Check out how to make the most of this festive season to boost your online sales.

Advance planning: the key to success

Prior planning is crucial for the success of any seasonal campaign. Ideally, the strategies for Carnival should start being planned at least two months in advance, ensuring enough time to:

  • Set clear sales goals
  • Plan inventory properly
  • Develop themed promotional materials
  • Preparing logistics for demand peaks

Adapting your portfolio for the season

During Carnival, certain products experience a natural increase in demand. Adapting your catalog to include or highlight party-related items can yield significant results

  1. Thematic products: costumes, accessories, makeup and carnival props
  2. Convenience items: sunscreen, thermoses, small and safe bags
  3. Technology: waterproof cameras, portable chargers and bluetooth headphones
  4. After party: hydration products, vitamin supplements and self-care items

Digital marketing strategies for the period

Personalized campaigns

Develop specific campaigns that resonate with the carnival spirit. Bet on regionally targeted ads, considering that Carnival has distinct characteristics in different parts of the country.

Thematic email marketing

Create email sequences with a carnival theme, sending special offers and last-minute shopping reminders. Segment your list to send specific promotions to those who have previously purchased carnival-related products.

Relevant content

Produce useful content such as "Essential kits for street parties," "How to stay hydrated during the festivities," or "Last-minute costumes with express delivery." This type of material generates engagement and positions your brand as a reference.

Strategic promotions and discounts

Promotional kits

Create themed combos combining complementary products at attractive prices. A "Survival Kit for the Festivities" or "Carnival at Home" can encourage multiple purchases.

Free shipping with urgency trigger

Offer free shipping for purchases over a certain amount, setting clear deadlines to ensure delivery before the party starts.

Progressive discounts

Implement discounts that increase as the customer adds more items to the cart, encouraging an increase in the average ticket.

Optimizing the shopping experience

Prepare your website for traffic spikes

Ensure that your platform is prepared to support a greater volume of accesses, avoiding slowdowns or crashes that harm the customer experience.

Simplify checkout

During holiday periods, convenience is essential. Implement one-click purchase options, various payment methods, and checkout without registration for new customers.

Transparent delivery policy

Be absolutely clear about delivery deadlines, especially for regions where street blocks may affect logistics. Offer real-time tracking and SMS alerts.

Post-Carnival Strategies

Don't cease your efforts when Ash Wednesday arrives. Prepare a recovery strategy with

  • Post-carnival sale to sell off seasonal products
  • Remarketing campaigns for customers who visited the website but did not complete the purchase
  • Loyalty program with special bonuses for those who purchased during the period

Monitoring and adaptation

Throughout the period, closely monitor the results of your campaigns, being ready to adjust strategies as needed:

  • Check which products are performing best and highlight them
  • Identify bottlenecks in the purchasing process and correct them quickly
  • Track traffic and conversion metrics daily

Conclusion

Carnival represents a unique moment in the Brazilian commercial calendar, with significant potential for e-commerce businesses that know how to seize the opportunity. With strategic planning, well-targeted marketing actions, and an optimized shopping experience, it is possible to turn the festive season into a significant milestone for your business's annual revenue.

More than simply selling during Carnival, well-executed strategies can win customers who will return throughout the year, transforming a seasonal action into a lasting competitive advantage for your e-commerce.

Reverse Logistics: Post Office Lockers Now Accept Returned Packages

The return of products purchased online just became easier. Since January 22, the Post Office has expanded the functionality of its smart lockers, known as lockers, to include reverse logistics services. The new feature allows consumers to return their orders to sellers easily and quickly, without the need to face queues at agencies.

The initiative, which has been functioning as a pilot project in the federal capital since August 2023, is now available at all 184 terminals of the state-owned company. The service serves consumers in the Federal District, Minas Gerais, Paraíba, Rio de Janeiro, Rio Grande do Sul, as well as the metropolitan and inland regions of São Paulo.

To use the service, the consumer must first contact the store or seller to communicate their intention to return. The seller will provide an e-ticket or a specific code for the reverse logistics process. With this code in hand, the customer must properly package the product, leaving the code visible, and attach the content declaration.

In the locker, just select the "shipping" option, enter the provided code, and deposit the package in the compartment that will open automatically. After closing the door, the system will send an email confirming the deposit. The official confirmation of the posting will arrive by email within 24 hours.

One of the main advantages of lockers is their location. Located in high-traffic areas such as shopping malls and public transportation terminals, they offer broader access hours than conventional post offices. This makes the service particularly useful for people who cannot be at home to receive deliveries, do not have a doorman in their condominiums, or live in areas with delivery restrictions.

It is important to note that some additional services, such as checklists or sending multiple items, are not available at lockers due to the requirement for human interaction. For these cases, in-person service at the agencies remains the recommended option.

The expansion of the reverse logistics service to lockers represents another step in the modernization of Correios, aligning with the growing demands of e-commerce in Brazil.

Fraud-free partying: how e-commerce should prepare for this time of year

With the arrival of Carnival, many revelers see online stores as an alternative to buy costumes, make hotel reservations, or even purchase tickets to enjoy the extended holiday. According to a survey conducted by theNational Confederation of Trade in Goods, Services and Tourism (CNC), the holiday is expected to generate more than R$12 billion reais and, if the estimate is met, economic activities related to the period will reach a financial volume 2.1% higher than in 2024.

With this projection, companies should be aware of the risk of fraud during this period, as the number of financial transactions grows exponentially and increases the chances of significant losses in revenue. To address these challenges, it is necessary to adopt strategies for optimizing and facilitating financial transactions, ensuring control over payments made and received, and providing customers with a simple, straightforward, and above all, secure shopping experience throughout the purchasing journey. Otherstudy conducted by ClearSaleshowed that, in 2024, it was estimated that scammers could profit up to R$ 10.6 million from online frauds. What indicates that, this year, the alert should be renewed.

Some solutions have been developed to assist professionals not only during this time of year but throughout the entire operational schedule of these entrepreneurs. An important example of this is in the tools ofpayment orchestration, through which it is possible to gather, in just one interface, all the payment methods enabled within each establishment. The resource creates a positive impact on the purchasing journey, mainly by acting intelligently and in an integrated manner to identify and block suspicious purchasing behaviors.

Your implementation allows the creation of custom user lists, which help recognize and reduce the risks of fraudulent activity by blocking payments made by specific users and permitting payments from trusted sources, eliminating the need for screenings and ensuring a customizable experience for merchants. Furthermore, payment orchestration enables the creation and management of speed rules in transactions tailored to each business model, which helps reduce chargebacks and operational costs.

For Walter Campos, General Manager of Yuno, the world's leading payment orchestration platform, using this technology during Carnival festivities could be a game-changer for retailers, merchants, and service providers. "Technologies like this enable companies to take full control of operational security strategies and to orchestrate a range of fraud prevention partners, ensuring they increase their conversion rates while reducing risks during transactions," highlights the executive.

Fortunately, the experience gained from previous editions of Carnival allows us to invest in and enjoy these resources more easily and in a simpler and more customized way. It is not yet possible to ensure that fraud attempts will be eradicated or reduced in the short term, but the application of technologies such as payment orchestration offers the full capacity to prevent most of these scams from being carried out at a strategic time for online sales.

BoaConsulta and Asaas announce partnership to simplify the financial management of clinics and practices

BoaConsulta announces a strategic partnership with Asaas, an operational platform specialized in financial and managerial automation solutions for SMEs. The collaboration aims to optimize the financial and accounting management of small and medium-sized clinics and practices, combining technological expertise and innovation in the healthcare sector.

With the integration of Asaas, which has over 180,000 clients across various segments and regions of Brazil and was named the startup of the year by Startup Awards 2024, the clinic and office management system expands the financial features available to clients. Among the benefits are the transfer of funds to health professionals, real-time cash flow control, and the issuance of integrated invoices, which reduces operational costs and improves administrative efficiency.

The partnership facilitates accounting management by allowing accountants to access data in a simplified manner. This increases administrative efficiency and strengthens the relationship with BoaConsulta's clients, which is a company in Pixeon's portfolio, a technology company in management systems for healthcare.

“We are joining forces with a company specialized in developing financial automation solutions for SMEs that is already a reference in the financial market, expanding the value we deliver to our clients. Now, the platform enhances the management of clinics by combining these financial solutions with our online appointment scheduling system. We are also able to offer lower credit card fees to our users. This integration allows greater convenience for both professionals and patients, optimizing operations and improving the service experience”, explains Adriano Inácio, Commercial Manager at BoaConsulta.

Asaas was created to optimize the financial management of small and medium-sized enterprises (SMEs), including healthcare clinics, by automating billing processes and reducing the time spent on these tasks. Currently, more than 180,000 companies from various sectors, including healthcare professionals, use the platform. Before automation, the billing processes took up to 18 business days per month of an employee. With the platform, this time was reduced to just 5 minutes daily. According to the company's internal data, in the last year, Asaas customers had a survival rate of 78%, well above the market average of 56% over a period of 12 to 34 months.

“Our system automates essential functions, such as issuing invoices, card and PIX payments, and communicating collections. This allows our customers to focus on what really matters: growing their business. Automation not only simplifies financial management, but also reduces human error and operational costs,” explains Marcelo Vital, Sales Director at Asaas.

With a variety of solutions for SMEs, health insurers, and pharmaceutical companies, BoaConsulta has scheduled over 7 million appointments and served 4 million patients. In this way, the alliance also reinforces BoaConsulta/Pixeon's commitment to serving small and medium-sized clinics, a segment that demands practical and affordable solutions.

Plans for 2025With the growth of the fintech segment in healthcare, the partnership between BoaConsulta and Asaas is a bet to further boost digitalization in the sector. "Our goal for 2025 is to evolve the BoaConsulta system, making it increasingly robust and closer to the most comprehensive solutions on the market. Integration with Asaas is an essential step in this journey, and we have high expectations for the positive impact on our clients and the healthcare market as a whole," adds Inácio.

The partnership reflects the innovative DNA of BoaConsulta and Asaas, demonstrating the power of collaborations between technology and financial services to drive business sustainability and competitiveness.

"The partnership with BoaConsulta is an important step towards digitalization and financial automation in the healthcare sector," says Marcelo Vital, Sales Director of Asaas. Our platform simplifies the financial management of clinics and offices, allowing healthcare professionals to focus on patient care and business growth. We believe that this collaboration will not only optimize BoaConsulta's operations but also bring significant benefits to the efficiency and sustainability of the sector as a whole.

12 Tips to Avoid Carnival Fraud: Protect Your Business and Your Online Purchases

With the arrival of Carnival in March, the volume of online and physical financial transactions using contactless credit/debit cards and Pix increases, raising the risk of fraud and scams. Among the most common situations for companies and consumers are card cloning, fraudulent bank transactions with online data theft, and fake websites.

According to Monisi Costa, Director of Payments & Banking at Vindi, “protection measures are essential for both companies and customers. Online and in-person, it is essential to take extra care to avoid sharing data on fake websites or contactless payments.”

The expert from Vindi, LWSA's financial solutions hub, has put together 12 essential tips for companies to protect their e-commerce and for consumers to protect themselves against fraud.

Empresas: proteção para o e-commerce e clientes

  1. Use an anti-fraud systemIt is necessary to have careful investment in security. Use artificial intelligence solutions to analyze purchasing behaviors and identify suspicious transactions.
  2. Have security certifications:SSL certificates are important to encrypt customer data, which in turn remains protected. Additionally, sites with "https" are more trustworthy and convey security to the consumer.
  3. Avoid redirecting payments:Have a simple and secure checkout, avoiding redirects that could expose customers to fake sites. The transparent checkout, for example, allows the purchase to be completed in the same environment, making it safer.
  4. Monitor transactions:Real-time monitoring is essential to identify potential frauds such as unusual purchase patterns, like multiple consecutive high-value transactions or orders coming from suspicious IPs.
  5. Payment and Return Policies:Your e-commerce needs to keep an easily accessible page with clear information about exchange, return, and order cancellation policies for customers. In this way, they prevent disputes and strengthen consumer trust.
  • Comply with safety standards: it is essential that your e-commerce follows security regulations such as PCI-DSS, as this ensures the protection of customers' financial data and avoids penalties and reputational risks for your company.

Consumidores: evite golpes e fraudes

For consumers who will enjoy Carnival on the street or indoors, it is necessary to double the precautions with wallets and cell phones in order to prevent thefts and unauthorized use of their cards and cell phones for payments and transfers.

  1. Be careful on the street:avoid using your cell phone and bring multiple payment methods during street block parties. Check receipts and amounts charged when making payments with card machines, and be cautious of unauthorized payments via cell phone or card proximity. One possibility is to disable this payment option.
  2. Theft / Loss:In case of theft or loss of cards and cell phones, contact your bank and mobile operator and block everything immediately, in addition to filing a police report.
  3. If you are purchasing online:Research the store's reputation, whether the company has a CNPJ and customer service channels. Be wary of very attractive and advantageous offers with products at prices well below the market. It is also worth checking complaints on sites like Reclame Aqui.
  4. Passwords and accesses:Use strong passwords, lock your phone and apps, have two-factor verification and other security measures can prevent misuse of your phone and apps, as well as password changes by third parties in possession of your phone.
  5. Secure networks, websites and links:Avoid making purchases and transfers via Pix over public Wi-Fi networks and always use devices with updated antivirus software. Check if the website or link you are about to access is secure before entering financial information. Sites with domain“https” and Security Sealsare more reliable.

Keep receipts and track transactionsSaving or printing the proof of online purchases is essential, especially if there is any problem later. In addition to keeping these receipts, monitor your bank transactions after making online purchases to detect any unauthorized charges.

Is anything worth it for a company to gain visibility on social media?

The pursuit of visibility on social media nowadays is almost mandatory and should be a priority for companies aiming to attract new customers. According to a survey commissioned by Sebrae in 2023, 64% of small businesses have a social media profile to promote their products and attract more customers, as well as to strengthen the brand, generate leads, and maintain contact with current clients.

The problem is when the need to stand out leads to strategies that compromise credibility and generate negative impacts in the long term, as explained by Raphael Mattos, the biggest franchise influencer in Brazil: “Engagement at any cost, without planning or alignment with the company's values, can result in reputational crises and end up driving customers away,” he says.

According to Raphael, one of the riskiest practices is using controversies as a marketing tool. Provocative or sensationalist publications can generate immediate reach, but also result in negative reactions and even boycotts. Companies that get involved in controversial issues without a clear strategy or that take too long to respond end up losing credibility and facing impacts on their results. "The virality of content does not guarantee a positive return. If the approach is poorly received – as recently happened with Tânia Bulhões, who took time to respond to a problem – the brand can be associated with negative values and have its image damaged," states the authority on the subject.

Another common problem is the purchase of followers and fake interactions. Although high numbers may create the illusion of popularity, using these tactics harms real engagement and undermines public trust. Platforms like Instagram, Facebook, and TikTok use algorithms that identify suspicious activities and may restrict the actual reach of profiles that use these features. Furthermore, increasingly attentive consumers notice when a profile has fake followers, and this again undermines the brand's credibility.

Founder of the Digital Revolution, a company specialized in digital marketing, Raphael Mattos points out that another recurring mistake is the excess of publications and the insistence on passing trends, the trends, without connection to the company's purpose. "Brands that flood their social media with irrelevant or repetitive content lose engagement and drive followers away because it becomes boring. Communication needs to be strategic, dynamic, and consistent with the company's identity; that's what ensures a lasting relationship with the audience," she explains.

Organic growth can be achieved through genuine interactions and the delivery of valuable content. This is essential nowadays, regardless of the size of the company or what it sells. The virtual showcase represented by social media strengthens brands and generates consistent results in the long term, but it is important to work with well-thought-out strategies to not only attract temporary attention but also earn the trust of the target audience.

The creativity revolution: ally or threat?

In recent years, artificial intelligence has become one of the greatest technological advancements ever created, reaching the world of communication and marketing. Tools like ChatGPT and DALL·E have revolutionized content creation, enabling the rapid and accessible generation of texts, images, and even videos. Proof of this is that a survey conducted by IAB Brazil and Nielsen revealed that 80% of marketing professionals in the country already use AI tools in their activities. The main benefits identified include increased efficiency (80%), faster task execution (68%), and support in decision-making (49%).

But a dilemma so easily arises: to what extent does AI complement or replace the work of those who make a living from creativity in content production?

The answer, it seems, is that AI is a powerful ally, but not a substitute. Copywriting automation, audience segmentation, and sentiment analysis are just some of the already established applications. However, the human ability to tell stories, interpret subjectivities, and apply strategic thinking remains irreplaceable.

Artificial intelligence has brought several advantages to the sector, such as optimizing processes and personalizing experiences at scale; AI offers data-driven insights that help brands be more assertive. However, there are also challenges. The risk of generic content, the lack of human sensitivity, and ethical dilemmas regarding authorship and transparency are among the main concerns of professionals in the field.

Therefore, it is essential that AI be used as a support for creativity and not as a shortcut to eliminate human talents. Professionals who know how to integrate technology with strategic vision and authenticity tend to stand out in an increasingly competitive market.

The use of AI to create logos, texts, and artwork must be guided by transparency. The public has the right to know when a piece was created or enhanced by artificial intelligence. This does not mean that creation loses value, but rather that the relationship between brands and consumers becomes more honest and trustworthy.

While AI can automate operational tasks on one hand, genuine creativity, critical thinking, and the ability to understand human nuances will continue to be differentiators. AI can suggest paths, but the final decision still requires a human touch.

The secret for communication and design professionals is to master AI as a tool, not as a threat. Integrating technology into daily work life without losing the creative essence is the great diferencial.

Testing new tools, exploring smart prompts, and following successful use cases are some of the steps to stay updated. Companies that balance technology and creativity have been achieving good results and gaining greater public acceptance.

In a market where AI is increasingly present, the key is to continue innovating without losing the humanization of communication strategies. After all, technology can create, but it is human creativity that gives soul to campaigns.

The reputation of companies in crisis due to digital influencers

In 2024, we followed many cases involving digital influencers. We witness situations of arrests, the dissemination of banned online games, fraud in raffles, and even money laundering. Of course, we cannot generalize and claim that all digital influencers act unethically and/or illegally.

Still, we can affirm that many companies that hired digital influencers who went through the above-mentioned situations suffered damage to their reputation. When a company associates its own image or that of its product with a digital influencer, it means that he/she uses their influence to promote the image or the product. Everything that happens negatively in the digital influencer's life will automatically be linked to a company's image or product.

After all, the role of the digital influencer is to promote brands and products to their own audience, indicating thatwiththey use in their daily life. That they are part of your first and only choice in your own daily life. For this reason, companies seek influencers who have the largest number of followers. If the follower bubble buys into the idea of this connection between the brand or product and the influencer's life, these followers will purchase the products and also recommend them within their own professional and personal communities. Thus further increasing the visibility of the brand or product and generating sales conversion, which has been the company's goal from the beginning of hiring the digital influencer.

Theoretically, companies should hire digital influencers who have values that are synergistic with those of the company itself, even to avoid the promotion sounding fake. However, that has not been what has been happening. The influencer who is trending at a given moment is the one chosen by the company's marketing department or advertising agency for promotion.Of course, there are already companies that work with targeted brand and product promotion, acting strategically, but this is not actually the case in most companies.

We can draw a parallel with a Brazilian series where the villain promotes Lolaland on social media. In the series, what matters is appearance, likes, sales, and money. There is no concern whatsoever regarding consumers and the general public. It means "vale tudo" on social media.

It is important to remember that influence refers to the process by which a person or thing exerts effect on the opinion, behavior, or personal values of citizens. This can occur in various ways, including persuasion, for example, authority or social pressure. Influence is a dynamic force present in various spheres of life, from everyday interactions to broader contexts such as media, politics, and culture. The responsibility of the digital influencer goes beyond simple entertainment; it shapes perceptions, influences decisions, and can have real impacts on the lives of followers as a whole.

Reputational crises resulting from the hiring of digital influencers can directly impact companies in various ways. Associating with influencers without strategic alignment can result in loss of credibility, alienation of consumers, boycotts, and devaluation of the brand or product.Furthermore, controversies involving influencers can go viral (and indeed go viral), requiring quick responses to contain the damage.

Due to the above, we recommend that some measures be taken within the companies before hiring digital influencers. Since prevention is always cheaper than remediation.

The compliance process applied to hiring is always effective. The marketing department or the executive board should not proceed with hiring the influencer, even if it is urgent due to being a current hit, without first having the influencer's company and the influencer himself undergo a due diligence (reputational analysis) that can be conducted internally by the company's Compliance department or by law firms that specialize heavily in these services. The goal is essentially to conduct a detailed analysis of the influencer's history, assessing their behavior, values, and any previous controversies.

Furthermore, we also recommend including the legal department in the drafting of the service provision contract. There are a series of points applied to this contract that must be considered by the legal department and the hiring company in order to prevent risks. A well-drafted contract may even include obligations to be fulfilled by the influencer in the event of an eventual crisis.

The last point would be the continuous monitoring of the influencer during and after a period at the end of the contract. In case of crises, it is vital that the company and the influencer or the management team maintain agile and transparent communication, demonstrating commitment to ethics and responsibility.

In conclusion, companies must exercise even greater caution when hiring digital influencers. I understand that most companies do not want, at all costs, to miss out on a great opportunity with an influencer who is trending in the market. After all, companies want to sell and make a profit. And social media allow the conversion of influence into purchases. Each like is very valuable. However, reputational risks exist and cannot be underestimated. This month's profit could be next month's loss.

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