The return of products purchased online has just become more convenient. Since January 22, the Post Office expanded the functionality of its smart lockers, known as lockers, to include the reverse logistics service. The novelty allows consumers to return their orders to sellers in a simple and quick way, without the need to face queues at agencies
The initiative, that was functioning as a pilot project in the federal capital since August 2023, it is now available at all 184 terminals of the state-owned company. The service caters to consumers in the Federal District, Minas Gerais, Paraíba, Rio de Janeiro, Rio Grande do Sul, in addition to the metropolitan regions and the interior of São Paulo
To use the service, the consumer must first contact the store or seller to communicate their intention to return. The seller will provide an e-ticket or specific code for the reverse logistics process. With this code in hand, the customer must properly package the product, leaving the code visible, and attach the content declaration
No locker, just select the "shipping" option, insert the provided code and deposit the package in the compartment that will open automatically. After closing the door, the system will send an email confirming the deposit. The official confirmation of the shipment will arrive by email within 24 hours
One of the main advantages of lockers is their location. Installed in high-traffic areas such as shopping malls and public transport terminals, they offer broader access hours than conventional Post Office agencies. This makes the service particularly useful for people who cannot be home to receive deliveries, do not have a doorman in their condominiums or live in areas with delivery restrictions
It is important to emphasize that some additional services, as a checklist or sending multiple items, are not available in the lockers as they require human interaction. For these cases, service at the agencies continues to be the recommended option
The expansion of the reverse logistics service to lockers represents another step in the modernization of the Postal Service, aligning with the growing demands of e-commerce in Brazil
