At Easter, the desire for chocolate heats up retail, and Cacau Show is turning this high demand into digital growth. Your proprietary app has established itself as one of the main sales drivers for the brand, going beyond a simple purchasing channel to become an ecosystem of relationship and loyalty. In 2024, the app reached the number one spot in download rankings on the Google Play Store during Black Friday, proving its strength and relevance in the market.
"Our app is more than a sales tool. It is an essential contact point for our customers, where we can integrate the Cacau Lovers experience and offer personalized communication and engagement journeys," explains Anderson Nakandakare, Cacau Show's New Channels Senior Manager.
Since its launch, the app accounts for over 20% of Cacau Show's digital sales, with even more significant growth during seasonal dates such as Easter. The brand, led by Alê Costa, enhances this performance with exclusive campaigns for Cacau Lovers and integrated marketing strategies, as well as connecting with the digital channel ecosystem, such as the website, WhatsApp, and Cacau Show Delivery.
"In this way, we can be more present in our customers' daily lives by sharing special moments," adds the Cacau Show spokesperson.
In the coming months, the brand promises news to strengthen theCocoa Loversbrand loyalty program, even more relevant within the app, including new purchase options and exclusive benefits. A Kobe Apps platform, responsible for the creation and management of the app, solidifies the partnership with the brand by reinforcing the rise of proprietary apps as a growing trend in retail: digitalization as a competitive advantage.
"At Easter, when the demand for chocolates reaches its peak, a dedicated app makes all the difference in activating a loyal customer base for Cacau Show's products," says Bruno Bulso, COO and co-founder of Kobe Apps.
While many retailers are still trying to balance physical and digital sales, Cacau Show has already positioned its app as a strategic pillar for omnichannel. With integration to the CRM and the loyalty program, the company can gather data to better understand consumer behavior and personalize experiences, using segmented push notifications for each stage of the journey. Furthermore, success, to ensure smoothness and connection in the channels, is anchored in a robust logistical structure capable of supporting the significant increase in demand. In this scenario, theSelia Fullcommerce, strategic partner of the brand and Kobe Apps, plays an essential role, ensuring that each order reaches its destination with efficiency, agility, and quality
Easter is an important milestone for our clients, and for us, it is an opportunity to put into practice the full robustness of our ecosystem. We work to ensure that each sale represents a smooth, personalized, and scalable experience. This year, we are very confident in the expected results and committed to delivering a top-level operation," says Ângelo Vicente, CEO of Selia Fullcommerce.
With this ecosystem of strategic partnerships, Cacau Show can focus on what it does best: creating amazing chocolates and providing special moments for its consumers.