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At Easter, Cacau Show transforms its own app into a sales engine after reaching a record in 2024

At Easter, the desire for chocolate heats up retail, and Cacau Show is turning this high demand into digital growth. Your proprietary app has established itself as one of the main sales drivers for the brand, going beyond a simple purchasing channel to become an ecosystem of relationship and loyalty. In 2024, the app reached the number one spot in download rankings on the Google Play Store during Black Friday, proving its strength and relevance in the market.

"Our app is more than a sales tool. It is an essential contact point for our customers, where we can integrate the Cacau Lovers experience and offer personalized communication and engagement journeys," explains Anderson Nakandakare, Cacau Show's New Channels Senior Manager.

Since its launch, the app accounts for over 20% of Cacau Show's digital sales, with even more significant growth during seasonal dates such as Easter. The brand, led by Alê Costa, enhances this performance with exclusive campaigns for Cacau Lovers and integrated marketing strategies, as well as connecting with the digital channel ecosystem, such as the website, WhatsApp, and Cacau Show Delivery.

"In this way, we can be more present in our customers' daily lives by sharing special moments," adds the Cacau Show spokesperson.

In the coming months, the brand promises news to strengthen theCocoa Loversbrand loyalty program, even more relevant within the app, including new purchase options and exclusive benefits. A Kobe Apps platform, responsible for the creation and management of the app, solidifies the partnership with the brand by reinforcing the rise of proprietary apps as a growing trend in retail: digitalization as a competitive advantage.

"At Easter, when the demand for chocolates reaches its peak, a dedicated app makes all the difference in activating a loyal customer base for Cacau Show's products," says Bruno Bulso, COO and co-founder of Kobe Apps.
 

While many retailers are still trying to balance physical and digital sales, Cacau Show has already positioned its app as a strategic pillar for omnichannel. With integration to the CRM and the loyalty program, the company can gather data to better understand consumer behavior and personalize experiences, using segmented push notifications for each stage of the journey. Furthermore, success, to ensure smoothness and connection in the channels, is anchored in a robust logistical structure capable of supporting the significant increase in demand. In this scenario, theSelia Fullcommerce, strategic partner of the brand and Kobe Apps, plays an essential role, ensuring that each order reaches its destination with efficiency, agility, and quality


Easter is an important milestone for our clients, and for us, it is an opportunity to put into practice the full robustness of our ecosystem. We work to ensure that each sale represents a smooth, personalized, and scalable experience. This year, we are very confident in the expected results and committed to delivering a top-level operation," says Ângelo Vicente, CEO of Selia Fullcommerce.

With this ecosystem of strategic partnerships, Cacau Show can focus on what it does best: creating amazing chocolates and providing special moments for its consumers.

AI tool created by Compra Rápida increases website traffic by 52% and helps Inciclo recover 19.7% of abandoned carts

Quick Buy, a startup focused on e-commerce, developed a customized artificial intelligence solution for Inciclo — a leading brand in sustainable intimate health products — and achieved significant results:19.7% of abandoned carts were recovered, and52.3% of users who interacted with the assistant returned to the site..

The protagonist of the strategy isLua, the AI salesperson created by Compra Rápida especially for Inciclo. Operating via WhatsApp, Lua offers empathetic and informative support, assisting consumers with questions about menstrual cups and other intimate products — items that, although expanding in the market, still face resistance due to lack of knowledge or insecurity.

"Although the market for menstrual cups and discs is growing significantly, it is still taboo for many women. There is a lot of curiosity, but also many doubts: does it really work? Will there be leaks? How to use it? How to clean it? We worked with Inciclo to develop an AI that could answer all of this with sensitivity and expertise," she says.Konrad Doern, Head of Revenue at Compra Rápida.

According to Doern, the creation of Lua was the result of joint work between the teams of the two companies. The assistant contacts customers who abandoned their carts, introduces themselves, and offers proactive and personalized assistance. The impact goes beyond conversion: AI strengthens the relationship with the brand and improves the experience of those making their first purchase.

In addition to the recovery rate of 19.7%,46% of the recovered sales occurred without the need to apply discounts, which contributed to the preservation of the company's margins. The initiative also stood out for its high re-engagement power32% of users who abandoned their purchase interacted with the AI after abandoning, and among them, 52.3% returned to the site to continue the purchase.

"It was really a success, with many rich conversations between Lua and the clients. In addition to the financial results, we were able to offer a much better and safer experience for those taking their first step with the brand," completes Doern.

Only 9% of influencers rely on the internet as their sole source of income, according to a survey.

The 'Brazil Content Creators Census 2025' showed that the dream of making a living from the internet is still far from being a reality for most. Conducted by Wake Creators, the survey revealed that only 9% of influencers have the 'creator' profession as their sole source of income, highlighting that monetizing digital content remains a challenge, even though the influencer marketing market continues to grow.

The survey detailed how much of the interviewed influencers' monthly income is made up of their work on the internet. 26% responded that they have no monthly income and only carried out one-time campaigns. Almost one-fifth (19%) have never even completed paid work. For 15% of respondents, the internet accounts for between 5% and 20% of their income. For 11% of creators, work as an influencer makes up 5% of their income, and for another 11%, web earnings account for between 21% and 50% of their income. Only 17% have at least half of their income guaranteed by the internet — with only 9% being the number of those who live exclusively from social media.

International Talent Director at Viral Nation and influencer marketing expert for over ten years, Fabio Gonçalves explains that the growth of the creator sector does not mean that all of them are prepared or positioned to live exclusively from the internet: "Monetizing content requires strategy, consistency, professionalism, and, above all, structure. Many creators still do not have access to a team to help them organize commercially, or even do not know how to turn engagement into revenue. Furthermore, a lack of commitment is a significant factor in this equation, since ultimately, this person needs to prioritize their main source of income, which is often not the internet."

He says that reality is quite different from the view that outsiders have of the internet: "There is a romanticized view that just having followers is enough to make a living from the internet, but the reality is much more complex. Content creators need to understand their niche, know how to negotiate, price, analyze contracts, issue invoices, build authority, and deliver real results for brands — it's not just about making a pretty post. Professionalization is what turns an influencer into a profitable personal brand. And that requires time, planning, and often a support network that goes beyond creativity. That's why creators who work with agents or structured agencies tend to get ahead because they can align strategy, reputation, and commercial opportunities more efficiently."

According to the professional, the trend is that more and more creators will be able to live exclusively from the internet, but this will directly depend on the level of professionalism of the market as a whole. In Fabio's opinion, the market is moving towards a scenario where brands are more selective, seeking creators who deliver real results, understand their audience, and know how to build authentic brand narratives.

"That's why I say that those who are prepared — with strategic positioning, structured data, and responsibility in delivery — will reap the benefits. The projection is for growth, but with a greater demand for professional maturity from influencers," he says.

It is at this moment that the role of agencies comes into play, in Gonçalves's view. For him, their mission is precisely to help these creators become businesses without losing their authenticity: At Viral Nation, our job is to prepare these talents to go beyond the post: we help develop personal branding, brand relationships, opportunity management, and even financial education. We believe that the future will be dominated by influencers who have structure and strategy — and that is exactly where we operate to ensure that more creators can turn their passion into a stable and scalable source of income.

METHODOLOGY

The survey 'Brazil Content Creators Census 2025' was conducted by Wake Creators, one of the largest influencer platforms in Latin America. The study was conducted through a quantitative survey, which included responses from over 4,500 creators and 6 in-depth interviews, aiming to understand the reality of content creators. The survey can be accessed athttps://campaings.wake.tech/censo-de-criadores-wake-creators-2025?utm_source=experience&utm_medium=email&utm_campaign=CensoDivulgaApril&utm_content=CTA1&utm_smid=11648211-1-1.

Research indicates that Brazilians plan to spend up to R$ 100 on Easter Eggs

Brazilians are feeling the impact of the rising prices of Easter eggs in their wallets, but they still don't want to stop giving gifts to special people. A survey conducted by Zoox Smart Data indicates that 44.96% of Brazilians plan to buy chocolates this year, while 29% chose not to go shopping and 26.06% remain undecided.

For 58.21% of respondents who have not yet purchased eggs or are unsure, the main reason is the increase in chocolate prices this year. 66.13% of Brazilians aim to spend only R$ 100 on chocolates, while 20.94% want to spend up to R$ 200 and 12.93% up to more than R$ 300.

This point, price and promotion, ranked among the main causes that influence chocolate purchasing during this period, with 58.08%, followed by brand and quality (33.86%) and packaging and freebies (10.05%).

The high value caused the number of people receiving gifts to decrease this year. According to the survey, 63.31% plan to give chocolates to up to two people, while 21.62% of the audience will gift up to four people and 15.07% to more than five people.

Although many Brazilians choose other forms of chocolate, such as boxes of chocolates and bars, Easter eggs remain the most popular among the public, being the main purchase option for 64.93% of respondents, followed by chocolate bars (20.32%) and boxes of chocolates (14.75%).

Even with the rise of e-commerce, supermarkets remain the primary place to buy chocolates, chosen by 51.82% of Brazilians, while 33.17% opt for specialized stores and chocolatiers, artisanal sellers (8.70%), and the internet (6.31%).

The survey was conducted from April 12 to 15 and involved 3,596 respondents.

How to use WhatsApp AI safely and responsibly

Adolescence is a phase marked by discoveries, identity formation, and emotional vulnerabilities, especially under the constant gaze of social media. The Netflix series Adolescence offers this portrayal with sensitivity by showing the challenges faced by young people in the face of overexposure and digital pressure.

With social media so much in focus, one deserves particular attention: WhatsApp, established as the main communication tool in Brazil, with approximately 169 million active users. Last year, when Meta's AI arrived in the messenger, a new alert also emerged: how to ensure safe and responsible use of the technology in such a sensitive environment, especially for children and teenagers?

"Meta's AI is capable of answering questions, providing recommendations, searching for news on topics of our interest on the web without leaving the app, and generating images and small gifs for sharing," explains Pierre dos Santos, AI Analyst atEast.

From a digital infrastructure perspective, Lucas Rodrigues, Leste's communication manager, warns that the excessive exposure of teenagers on social media is worsened by open profiles and lack of privacy settings. "Open profiles, without filters or privacy settings, make these young people more exposed to unwanted approaches, scams, inappropriate content, and even emotional manipulation practices," he says.

He emphasizes that care begins even before opening the app: "Children and teenagers do not yet have the necessary skills to handle everything the internet offers. That's why ensuring a safe foundation, with well-configured networks, updated devices, and privacy enabled, is not an exaggeration, it's care."

Good girl or villain? It depends on the use

Even if AI does not have access to private WhatsApp conversations and user data remains protected by the messaging app's encryption, according to AI documentation, messages shared with the tool may be used to provide relevant responses for you or to improve this technology. "Therefore, do not send messages containing information you do not want to share with the AI. At least, we can delete the messages sent to the AI by typing /reset-all-ais in the conversation," warns the analyst.

Pierre also says that AI is a powerful tool that can be useful in various contexts. However, it is essential to use it responsibly and carefully, always considering the security and privacy of personal data. For this, he shares some basic but valuable tips, especially to teach children who are just starting to get in touch with technology:

  • Use AI as an auxiliary tool, not as a substitute for critical thinking;
  • Use AI for tasks you consider safe and without risk to your privacy, avoiding sharing personal or confidential information with AI in the conversation.
  • Avoid using AI to make important decisions;
  • Research only on topics of general interest, avoiding sensitive or controversial subjects.

Despite price increases, 87% of Brazilians plan to shop for Easter, survey shows

With Easter approaching, Brazilians are already starting to organize their shopping for the date, and consumption expectations remain high. According to a survey conducted by theMission Brazil, the largest rewarded service platform in the country, 87% of people intend to make purchases for Easter. Chocolate eggs remain the most desired items, with 63% of purchase intentions. However, other alternatives are gaining ground: 20% of consumers will prioritize bars and tablets, while 12.5% are expected to choose boxes of chocolates. Already 3% of respondents stated they prefer other sweets and desserts, while nearly 1% plan to gift toys. The survey included 564 participants from all states of the country and the Federal District.

For this year, however, Brazilians will also need to prepare their wallets after the increase in the price of cocoa, an essential raw material for chocolate production. According to the study, 96% of consumers noticed an increase in the prices of Easter eggs compared to last year.

The amount should also be a determining factor in the choice of products, since 68% firmly state that they would change their gift choice due to the item's cost. So much so that, among those who do not aim to make acquisitions, the financial issue appears as the main factor, with 60% of the justifications. Other cited motivations are lack of interest in the date, with 25%, and not celebrating the holiday, with 14%. For the study, the audience surveyed predominantly earns between 1 to 3 minimum wages, accounting for 46% of responses, and 1 minimum wage, with 36%. The range of those earning 3 to 5 salaries was 12%, while those earning more than 5 salaries are 6%.

"The consumer is increasingly attentive to the cost-benefit of products and has been seeking viable alternatives to maintain the tradition of the date, even in the face of rising prices. The growth in the intention to purchase bars and chocolates reveals this market adaptation and points to interesting paths for brands that know how to listen to the public," analyzes Thales Zanussi, CEO and founder of Mission Brazil.

Regarding budget planning, 33% of consumers aim to spend between R$ 101 and R$ 200, while 32% plan to spend between R$ 51 and R$ 100, 15% between R$ 201 and R$ 300, and 13% project a expenditure of up to R$ 50. When justifying decisive topics at the time of purchase, product quality, with 30% of choices, price, with 26%, and promotions and discounts, with 15%, were the most mentioned.

Influence for purchase

The Mission research also assessed consumers' preferences and desires at the time of product purchase. According to the survey, when it comes to the method of purchase, physical stores led with over 79% of responses, a surprising figure considering the growth of e-commerce in recent years.

For Thales Zanussi, CEO and founder of Mission Brasil, this choice is related to the need to ensure the integrity of the chocolate, which is sensitive to transportation. "In-person shopping offers more security regarding the quality of the product, especially on symbolic dates like Easter," he/she explains.

The research also identified the factors that attract customers to make purchases. With 83% of the preference, discounting is still the most valued strategy. Already 17% of people prefer cashback.

Regarding product preference, 60% of people are expected to choose major brands, while 40% will opt for artisanal items. At the time of payment, 74% of respondents will prioritize paying in cash, while 26% plan to split their purchases into installments.

Furthermore, the study also sought to understand the role of social networks in the scenario, with about 59% of respondents indicating that these media have an influence on their purchasing decisions. For them, influencers, especially on TikTok and Instagram, are decisive when choosing Easter gifts. "The interference by networks reinforces the role of digital content as a decision-making driver, especially during seasonal dates when inspiration and recommendations carry significant weight," analyzes the CEO of Mission Brazil. "Brands that know how to stand out on these platforms will certainly get ahead in such a competitive market," he concludes.

Misapplied feedback can sabotage teams instead of strengthening them

The way leaders give feedback to employees can determine the level of team engagement and company results. When poorly managed, return can generate insecurity, demotivation, and a decline in performance. Instead of functioning as a growth instrument, traditional feedback—focused only on pointing out errors—can become a factor of wear and tear.

ToAlexandre Slivnik, specialist in service excellence and vice-president of the Brazilian Association of Training and Development (ABTD), it is time to rethink this model and adopt a culture that values positive behaviors. He states that the most common practice—pointing out only what needs to be corrected—can, in fact, compromise team engagement and impact the company's results.

"The most effective feedback is the one that amplifies what already works well. When the leader clearly recognizes a positive behavior, it increases the chances of that behavior being repeated. This builds trust and strengthens the team," he reveals.

Slivnik advocates for an approach known asfeedforward, which consists of highlighting well-executed actions instead of focusing only on failures. For him, recognizing good practices has more impact than isolated corrections. "It is more important to focus on correct actions than on mistakes. And, of course, this does not mean that one should not point out what needs to be improved. But when there is a balance—with a predominance of positive feedback—the employee feels more secure to hear suggestions and grow from them," he points out.

Positive reinforcement as a development strategy

A common example, according to the expert, is an employee who serves a customer well, but instead of receiving praise for good performance, immediately hears a suggestion about what they could have done better. "This type of response reduces enthusiasm and devalues effort. Ideally, one should highlight what went well — such as the way of communicating, attentive eye contact, or clarity in explanation. When praise is specific and targeted, it tends to be repeated," he declares.

Slivnik emphasizes that the goal is not to avoid corrective feedback, but to build an environment where recognition is the starting point. "When the employee constantly hears only what needs to be corrected, the tendency is to withdraw. But if positive feedback is more frequent, they will better absorb any suggestion for improvement," he says.

Stimulus to trust and a culture of recognition

Data from a Gallup survey indicate that employees who receive frequent recognition are twice as likely to describe their team as excellent and are up to three times more engaged at work. The same research shows that leaders who provide regular and positive feedback contribute to an increase of up to 24% in company profitability.

For Slivnik, the secret is to observe and reinforce the attitudes that deserve to be valued. This creates a virtuous cycle: positive behaviors become a reference, and feedback ceases to be a risk to become a powerful development tool. "When leadership uses feedback with awareness, empathy, and strategy, it transforms the company's atmosphere. The enchantment begins within the organization, with the team being recognized for their best qualities," she concludes.

GestãoClick is recognized as one of the best companies to work for

Building a positive work environment is not just a choice, but a decisive factor for the sustainable growth of a company — and GestãoClick is proof of that. The company has just achieved, for the second time, the Great Place to Work (GPTW) certification, an acknowledgment granted to companies that stand out in valuing their employees and building a strong organizational culture. Founded ten years ago in a small basement, GestãoClick was born with the purpose of offering aaccessible ERPand easy to use for micro, small, and medium-sized businesses. Today, it serves over 235,000 clients and reinforces its commitment to an excellent work environment.

According to the GPTW Institute, certified companies have up to twice the talent retention and about 6% higher performance in the financial market than the average organizations. In Brazil, only a portion of companies manage to achieve this recognition, establishing themselves as a reference in management and organizational culture.

This recognition confirms that we are on the right track to building an environment where people feel valued, respected, and motivated to grow alongside the company. More than an award, it reaffirms our commitment to continuous evolution, listening to our team and promoting initiatives that make GestãoClick an excellent place to work, emphasizes Ronei Marcos Silva Marques, CEO of the company.

One of the main factors that ensured the certification was the culture ofManagementClickThe company promotes a welcoming and collaborative environment, where mutual respect, transparency, and knowledge sharing are fundamental. The internal survey conducted this year revealed that 100% of employees stated that GestãoClick is a safe and stable environment to work in, reflected in the excellent GPTW score of 9.0.

Health, flexibility, and benefits

The company offers a series of initiatives that go beyond the conventional, such as an on-site gym and fruits available throughout the day to enable a more balanced diet. Additionally, it offers travel benefits, health and wellness programs, gaming tournaments, parties, social gatherings, and the flexibility of remote work. Each individual's professional growth is also encouraged through corporate training and personalized development plans for each employee.

"Our main value is people. We want everyone to see the business as their own, taking responsibility and making the most of the opportunities we offer. We have built an environment that values transformation and support, positively impacting the lives of our employees, customers, and partners," adds Marques.

Actions and future perspectives

GestãoClick also has engagement and recognition initiatives, such as ClickDay, a monthly happy hour to strengthen bonds, and ClickWeek, a week of encouragement for deliveries that transforms work into a dynamic and motivating experience.

By 2025, the company will launch the Health in Focus program to promote the physical, mental, biological, spiritual, and financial well-being of employees through dynamic and interactive activities.

Additionally, GestãoClick continuously monitors employee satisfaction levels through internal surveys, active listening meetings, and organizational climate indicators. The collected suggestions resulted in actions such as the ClickIdeas Portal and the Success Booster Program, focused on internal improvements and team recognition.

"We also have the Ethical Channel, a safe space for whistleblowing and reports. Due to transparency and accessible communication, information flows naturally between leadership, HR, internal surveys, and other channels, reinforcing our commitment to a collaborative and trustworthy environment," completes the CEO.

How data marketing led Queima Diária to generate R$ 500 million without external capital

Spreadsheets and projections no longer impress investors, causing digital companies that dominate performance marketing and data to reach a new level of valuation. It was exactly this path thatMatheus BeirãoHe founded Queima Diária, a digital health and wellness platform that has already generated over R$ 500 million without relying on external capital.

Beirão led the company's growth with a rare approach in Brazil: a bootstrap model, where every real invested was supported by real results. "While many talked about valuation and funding rounds, we focused on CAC, LTV, and churn. We have always known how much a customer costs, how much they leave, and how to keep this equation healthy for years," he says.

Predictable growth is the new ROI

According to a survey by the Brazilian Startup Association (Abstartups), about 64% of angel investors and early-stage funds consider the marketing model more relevant than current revenue when analyzing a business. Although Beirão has never sought external funding, he observes that the interest of large groups in digital companies is increasingly linked to the solidity of acquisition strategies.

"Investors or strategic buyers want to see traction, not promises. Having a performance marketing strategy based on real data of conversion and retention is worth more than any growth projection," he emphasizes.

Cases that sell more than projections

Presenting success stories — such as campaigns that generate conversion peaks, partnerships with influencers that resulted in new audiences, or the creation of a proprietary digital ecosystem — has been decisive in sparking the interest of potential buyers.

In the case of the Daily Burn, the company also internally developed its technological infrastructure, with apps for smart TVs, payment systems, and a data and analytics center. It was this set of elements that sparked SmartFit's interest in 2020 to acquire a significant stake in the company. "What happened was a transaction where they bought part of the company directly from me, an individual. It was not an investment in the company, but a strategic acquisition based on the potential and uniqueness of our marketing engine," explains Beirão.

A new manual for those building from scratch

The negotiation with SmartFit marked a turning point in the info product sector. "Showed that it is possible to build a profitable and attractive business for major players without relying on external capital, as long as there is a self-sustaining growth system based on data," highlights Beirão, who today acts as an advisor and investor in companies interested in scaling efficiently.

For entrepreneurs building businesses through the bootstrap model, the message is clear: well-executed performance marketing, combined with data and consistency, can be better for the business than any investment round.

Management and differences in the professional profile of Millennials and Generation Z

The coexistence of different generations in the corporate environment is a challenge and, at the same time, a great opportunity for companies. Baby Boomers, Generation X, Millennials, and Generation Z have different ways of working, communicating, and leading. Therefore, understanding these differences is essential to turning diversity into a competitive advantage.

Each generation can be compared to an instrument in a symphony orchestra. Baby Boomers are like cellos, bringing depth, resilience, and historical experience. Generation X is similar to saxophones, versatile and capable of adapting to different scenarios. Millennials are synthesizers, introducing innovation and technology, while Generation Z behaves like DJs, remixing information and processes in real time.

When well conducted, these differences result in a harmonious symphony. However, without a good conductor, diversity can lead to conflicts and misunderstandings.

Challenges in coexistence

Managing teams with different profiles requires leadership prepared to handle various expectations and work styles. While a Baby Boomer may value hierarchy and stability, a young Generation Z individual seeks flexibility and purpose.

To illustrate this complexity, we can imagine a company as a constellation, where each employee is a star with its own brightness. The true challenge is not just recognizing these differences, but rather connecting individual talents to create a productive and innovative ecosystem.

Strategic planning

Companies that know how to leverage generational diversity as a driver of innovation can achieve better results. Some strategies include

1. Reverse mentoring:Young people can teach senior leaders about new technologies while learning about market experience.

2. Integration between profiles:Combine the experience of Baby Boomers and Generation X with the innovation of Millennials and the digital fluency of Generation Z.

3. Collaborative environments:Create knowledge exchange spaces that promote learning and collaboration.

4. Personalization of management:Map individual profiles to enhance talents and promote engagement.

Positions and individual profiles

Assigning positions based solely on generation is a mistake. The true assertiveness in hiring lies in the assessment of individual competencies, skills, and attitudes. A young person from Generation Z can be an excellent leader, just as a Baby Boomer can excel in adopting new technologies. The focus should be on talent and not on age.

What really matters?

The idea that each generation always seeks the same goals in the job market is a myth. Millennials may seek security and stability, while Baby Boomers may pursue purpose and innovation. Companies that respect these individualities and offer suitable conditions for each profile achieve greater talent retention and productivity.

Finally, the future of work lies in overcoming generational stereotypes and focusing on each employee's individual potential. Companies that know how to integrate different profiles, promote collaboration, and value talents, regardless of age, will be better prepared to grow and stand out in the market.

Managers still adopt labels and create divisions that unfortunately limit human potential. The future of work lies in overcoming these boundaries, focusing on how each can contribute. The challenge is set: are we ready to see people for who they are and not for the year they were born?

Julio Amorim is CEO of Great Group, a specialist in planning and author of the book "Choose to Win: Creating the Habit of Achieving Dreams and Goals" – email:julioamorim@nbpress.com.br 

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