Reverse logistics is a fundamental aspect of the operations of large companies, especially in the telecommunications sector, where the volume of equipment is massive. According to UNITAR, in 2022, the world generated 62 million tons of electronic waste, and this number is expected to grow by 33% by 2030, reaching 82 million tons
Currently, telecommunications face significant challenges in managing returned equipment, that range from the complexity of product removal to the standardization of receiving at Distribution Centers (DCs). With the increase in the volume of waste, an effective return and equipment management system becomes essential for the efficiency and sustainability of the sector
SecondCarlos Tanaka, CEO ofPostalGow, specialist in logistics solutions for telecommunications, the capillarity of the network and the punctuality in the withdrawal of products, especially in more remote areas, they are difficulties faced daily by companies in the sector. Reverse logistics involves not only the return, but also the inspection and possible repair of equipment. Managing all these stages with high precision is complex, but essential to minimize environmental impacts and reduce costs, explain
Solving challenges
Thinking about these challenges, PostalGow developed the DevolvaFácil platform, that provides practical and integrated solutions for consumers to easily return electronics they no longer use to the contracted operators
The platform allows him to make his return easily, whether in a Post Office or in a Kangu store, carrier of Mercado Livre, closer. This flexibility results in a higher success rate in returns, optimizing the operational efficiency of client companies, highlights the CEO.
Integration and technology: making returns handling easier
Furthermore, the tool can be integrated with the ERP (Enterprise Resource Planning) systems of partner telecommunications companies, allowing them to automate the return processes efficiently and personalized. Integrating reverse logistics systems with ERP platforms is also another challenge in the sector. That's why, the platform includes integration APIs that facilitate connection with management systems, details Tanaka
Cutting-edge technologies ensure safety and efficiency at every stage of the process, from LGPD requirements to equipment tracking, from the return to the arrival at the distribution centers, what is one of the main problems that telecommunications companies face. The use of smart cameras in conference and handling control is an innovation that promises to increase the effectiveness of customer operations, improving the standardization of returns and the organization in the distribution centers, explain the CEO
Expansion and sustainability
Initially serving the telecommunications sector, the company has plans to expand the platform's operations to B2C e-commerce Marketplaces. According to Tanaka, strategic partnerships with Correios and Mercado Livre ensure the necessary reach to operate at a national level. "These collaborations are essential to enable the platform to reach a wider audience and provide efficient service", highlights
By simplifying the return process and automating the procedures, telecoms not only improve the sustainability of their operations, how the customer experience. The platform has already proven to be an innovative and effective solution, receiving positive feedback from its users, that highlight the ease of use and the reduction of Average Handling Time (AHT) in call centers.
