Kwimeko yangoku yenkampani, ukusebenza kakuhle kwe-Artificial Intelligence (AI) ijongene nomqobo wokuziphatha: imfuno yabathengi yoqhagamshelwano lwangempela. Nangona itekhnoloji ibonelela ngokufumaneka okungaphazamisekiyo kunye nomthamo ophezulu wokusetyenzwa, ukunqongophala "kokuchukumisa umntu" kuye kwabiza kakhulu iinkampani. Ngokutsho kweengcali, i-AI ivelisa kuphela uguqulo olusebenzayo xa inokulinganisa indalo yomntu.
Idatha yakutsha nje iyayixhasa le mbono. Ingxelo IiNdlela zeNkonzo yabaThengi ngo-2025, epapashwe yi-portal Ikamva loRhwebo, iveza isilumkiso semeko: I-60% yabaphenduli baziva bedidekile xa beqonda ukuba basebenzisana ne-AI, kunye Ama-58% athi angatshintsha iimpawu ukuba abayifumani indlela elula yokuthetha nomlindi ongumntu.
Impazamo "yonxibelelwano lwerobhothi"
KuJenifer Calvi, iNtloko yeMveliso kunye neShishini kwi-Irrah Tech, eyona mpazamo inkulu eyenziwa ziinkampani kukuphumeza iiarhente zedijithali ngolwimi olusemthethweni okanye olomileyo.
"Amabinzana afana 'uxolo ngokulinda' okanye 'ndiya kukutshekisha oku' kwenza umehluko. Xa kubonakala ngathi i-AI ingumntu, amathuba amaninzi okudala uxhulumaniso, ukuvelisa ukuthembela kwaye, okona kubaluleke kakhulu, ukuguqula ", kuchaza uCalvi.
Ngokutsho kwesigqeba, unxibelelwano lwerobhothi luyamhlukanisa umthengi, ludala umqobo weemvakalelo othintela ukunyaniseka.
Iintsika ezi-4 zokungaphumeleli kwe-automation
Ukongeza ekuswelekeni kovelwano, iingcali zikhomba iziphene ezine zesakhiwo ezijika abancedisi benyani babe ziingxaki zeshishini:
- Ukunqongophala kweNjongo: Iiarhente ezingenazo iinjongo ezicacileyo (ezifana nesisombululo okanye amazinga okuguqulwa) ziba "iibhokisi ezimnyama" ezingavumeli ukulinganisa ukuba ziyanceda okanye zithintela.
- Idatha embi: Ukondla i-AI ngolwazi olungachanekanga okanye oluphelelwe lixesha kudala ukuchasana kunye neempendulo ezingonelisiyo.
- Ii-arhente ezizimeleyo (Ukunqongophala koDityaniso): I-bot enobungane engenakho ukufikelela kumaxabiso, izitokhwe okanye iishedyuli yenza incoko ingabi nanto kwaye ingabi namsebenzi. "Khawufane ucinge umthengi ebuza malunga nomyalelo kunye ne-bot ephendula ngeengcinga. Oku kuvelisa ukusebenza kwakhona, "kuchaza uJenifer.
- Ukunqongophala kokuBeka esweni: Ukunqongophala kokuhlolwa kwentsebenzo yemihla ngemihla kuthintela uphuculo oluqhubekayo oluyimfuneko kwinguqu yenkonzo.
Izisombululo ezijoliswe kubuntu
Ukuphendula kwezi ntlungu, imarike yeteknoloji iye yaphuhlisa izisombululo ezivumela ukudalwa kwee-agent kunye "nobuntu". Izixhobo ezifana Umenzi we-GPT, evela kwi-Irrah Tech, bonisa lo mkhwa. Iqonga, elikhoyo kumazwe angaphezu kwama-70, livumela iinkampani ukuba ziqeqeshe abalindi bedijithali ngaphandle kwesidingo seprogram (akukho-khowudi).
Umahluko phakathi kobu buchwepheshe butsha kukukwazi lungisa ithoni yelizwi, bandakanya imimandla kwaye ufunde kumxholo wangaphakathi yenkampani. Idityaniswe kwiitshaneli ezifana ne-WhatsApp kunye ne-Instagram, ezi AIs ziyakwazi ukuchonga iprofayili yoluntu ngexesha langempela.
"Ikamva lenkonzo alikho malunga nokutshintsha abantu, kodwa malunga nokuphucula intsebenziswano", uqukumbela uJenifer Calvi, ukuqinisa ukuba iteknoloji kufuneka isebenze ukuqinisa ubudlelwane, kwaye inganciphisa nje iindleko zokusebenza.
