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Why do many CEOs have difficulty delegating? What does AI have to do with this?

Delegating tasks is part of the routine of executives in high leadership positions. It is a stance that contributes to improving the team's competence and even helps keep employees motivated. However, for many, assigning tasks and responsibilities to others is still a great challenge. A 2023 Gallup State of the Global Workplace study, conducted with over 1,400 executives in the United States, identified that three-quarters of respondents have difficulty delegating.

For Rodrigo Magalhães, partner at EXEC, many CEOs end up getting involved in operational issues due to reasons that may include a lack of confidence, courage, and a good dose of perfectionism. Trust is an important element when delegating tasks and has a strong connection with courage. To trust others, they need to have the audacity to transfer some decisions and actions to their direct and indirect team.

For Magalhães, delegating does not necessarily mean that the activity will not be supervised. "Even if the CEO requests a task, function, or activity, it will need to be monitored so that he can stay informed about what is happening."

Furthermore, according to him, the difficulty in delegating can also be linked to the professional's own personal characteristics, such as being centralizing and perfectionist.

The difficulty in delegating can cause some negative impacts not only for the professional but also for the company. Among the points highlighted by Rodrigo in this regard are the lack of long-term vision, lack of attention to what is happening in the market, and the absence of focus on macro objectives. The CEO who is too focused on the day-to-day ends up having less time to think about innovation, transformation, and the future. He misses a lot by not looking outside the company, missing what is happening in the market, in addition to not paying attention to the broader goals of the organization, which involve the major transformational actions that help move the company's needle.

Can AI hurt a CEO's ability to delegate?

The advent of Artificial Intelligence (AI) has brought some concerns in the market that the technology may replace certain positions and, for some, it may further reinforce the fear of delegating tasks or functions. According to a survey conducted by ADN Digital in several countries, CEOs are hesitant about being replaced by machines – 43% of respondents confirmed feeling this insecurity. "I recently participated in a forum in London that brought this topic to discussion. Some elements in this regard have not yet evolved, mainly concerning the judgment of value, that is, AI still does not clearly know what is right and wrong," emphasizes Rodrigo.

The EXEC partner reassures and informs that AI should not replace a CEO, as it is not capable of bringing an important attribute for decision-making, intuition.For decision-making, the final word still belongs to a human, who commits to an information, action, diagnosis, or solution, and uses AI as support for the decision.

Magalhães also points out that AI can assist the CEO in various areas, whether in decision-making, providing market insights and analyses, or helping to formulate business strategies based on trends and up-to-date data. "Additionally, it can improve business communication by assisting in the writing and editing of corporate documents such as reports, important emails, speeches, and press releases, and contribute to time management," he emphasizes. According to ADN's research, 45% of executives stated that they make decisions based on data and information using ChatGPT.

The EXEC partner also highlights that AI can assist in generating creative ideas for the development of new products, services, or marketing strategies, as well as create educational materials and provide personalized content for team training or individual professional development. "ChatGPT, for example, has a lot of information and a broad database, which is important to understand what the market is doing, as well as to facilitate the creation of content for training and employee development," he emphasizes.

According to the EXEC partner, the CEO who does not yield to AI may lose market share.

How to delegate more and become more strategic?

At a time of major transformations in the market, Rodrigo chose five tips to help CEOs let go of the operational routine and become more strategic.

  1. Have a good "N1". It is important that he is surrounded by good leaders below him, such as vice presidents, directors, and managers who can handle operational issues. They need to be very competent so that the CEO can trust them.
  2. Create routines to monitor the broader goals. This also involves establishing some management rituals so that the CEO does not feel too distant from the day-to-day activities.
  3. Use technology to keep track of what is happening. "But that doesn't mean the leader needs to be copied on all emails, messages, or be in all WhatsApp groups," he warns.
  4. Practice delegating every day and question yourself at all times. It is a behavior exercise, allowing people to make decisions and avoiding management decentralization.

For Magalhães, the CEO's role is to lead the team, define strategies, and make decisions that require creativity, business vision, and empathy. "It is through delegation that the leader can bring out the best in their teams and exercise strategic people management," he concludes.

With new headquarters, Grupo Acelerador projects record profit of up to R$85 million in 2024

THEAccelerator GroupCompany specializing in corporate education and mentoring for entrepreneurs, founded and led by Goian entrepreneur Marcus Marques, is on track to reach over R$ 160 million in revenue in 2024, with an operating margin (EBITDA) above 50%, which could result in a profit close to or even exceeding R$ 85 million.

From January to September 2024, the brand has already earned R$122 million and the plan is to earn another R$45 million in the last quarter, resulting in up to R$167 million in revenue this year.

A series of factors explain the growth in 2024. SecondMarcusA significant part is due to the inauguration of the new headquarters, which enhanced branding, increased credibility, and improved positioning. "Now, we have more space to scale our Business Accelerator classes. Previously, we hosted 200 entrepreneurs, and today, we reach over 400 in each class. Additionally, we now have a state-of-the-art physical space to host up to 1,000 people at events of various formats," he highlights.

The new headquarters in Alphaville has 5,000 square meters and was built with a total investment of approximately R$ 50 million. The property has already been appraised at R$ 90 million by certified appraisers. "The new headquarters consolidates the growth pace that the group has been achieving over the years. We went from an annual revenue of R$4 million in 2020 to over R$160 million that we will reach in 2024. We had only six employees at the end of 2020, and we will reach 200 employees by the end of this year," he points out.

Structure designed for accelerators

There are two structures within the 5,000m2. The office for employees and the event center are called "Office Acelerador" and "Espaço Acelerador." Both the office and the space feature the most modern and comfortable amenities to provide students and clients with meaningful experiences.

Employees have access to a gym within the company itself, an indoor garden in the middle of the office for decompression, facial readers, meeting rooms with technological resources such as digital whiteboards, ergonomic chairs, as well as workstations that make up a structure designed to generate satisfaction and engagement on a daily basis.

The Academy and the internal Acelera Saúde program, which encourages Accelerators (the affectionate name for employees), aim to encourage teams to exercise more and eat better, incorporating healthier habits into their lifestyle.

Group diversifies revenue to accelerate growth

The Accelerator Space also functions as a business unit and a revenue source for the group, through the rental of the entire infrastructure for third-party events. The space features two plenaries filled with technology, with over 150m2 of LED panels, advanced house mixes, special sound systems, and lighting. There is also an industrial kitchen and parking lot.

Another growth lever for the Accelerator in 2024 was the launch of the Tour Acelera Brasil. Marcus personally visits cities across Brazil to conduct the Accelerate Your Business Workshop. The expectation is that 25 cities will host the workshop only this year. It is a winning strategy that has already generated over R$20 million in revenue this year. The audience that follows me on social media is quite geographically diverse, so this connection opportunity is a way to scale the number of participants in the Business Accelerator immersion. Those who do not live in São Paulo start taking the course at our headquarters due to this positive initial experience, emphasizes the management expert.

The combination of a new headquarters that accommodates more students, according to Marques, brings more credibility, brand strength, and conversion. "The strategy of expanding by holding smaller events across Brazil is contributing to another positive year for the Acelerador Group. Both the revenue and profitability targets will most likely be achieved," he concludes.

Technology and leisure: 5 automations to do on Alexa and have fun with friends and family

Many people already know what Alexa is for, a virtual assistant that, based on voice commands and social networks,wifiorbluetooth, communicates with other devices, allowing us to ask it to turn on the light, activate an alarm clock, or ask it to play a song. However, its functionalities go beyond that: Alexa can assist in the learning process, even during leisure moments, whether for convenience or entertainment.  

How does Alexa work? 

Alexa's activity execution process is based onmachine learning(machine learning), that is, it "learns" according to the commands it receives. Additionally, it creates adaptations and functionalities according to users' personal needs, such as telling jokes and even making the grocery list.

For this, the tool has an online database that performs its searches. Like any machine that can be trained, over time it becomes increasingly more efficient in its responses, according to the user's commands.

“In addition to being an excellent personal assistant, Alexa brings a series of specific benefits to the teaching-learning process for both children and adults,” explains Victor Haony Ribeiro de Oliveira, pedagogical advisor at Mind Makers.

Benefits of Alexa for teaching and learning 

The use of this tool helps make the interaction process with technology more organic in daily life, which can be useful even for those who tend to fear technological tools. After all, when interacting with Alexa, the process becomes familiar to those who do it, incorporating it into their daily activities.

In addition, it has many educational and fun resources, such as games, interactive stories and challenges that can help you learn different concepts in a fun way.

“Alexa can also help develop cognitive skills, such as problem-solving, logical reasoning and vocabulary expansion, especially in environments where the assistant is used to assist with educational tasks,” explains Haony.

Thinking about these facilities and benefits, the specialist selected5 Alexa activations that combine practicality and funto create amazing moments during holidays, breaks, and weekends. Check it out!

1. Weather and traffic information- very useful for preparing for car trips or trips to the beach.

2. Playing music– nothing like reproducing thatplaylistthat energizes any Sunday barbecue using only a voice command. The same goes for that unmissable podcast, which is usually listened to during moments of rest on the sofa at home.  

3. Reading books- Reading a book is, for many people, a common habit. How about gathering friends in the living room and asking Alexa to read a suspense book? Creating a setting for this activity can make it even more immersive, such as choosing dimmer lights and preparing that popcorn.

4. Question and answer games– By enabling the optionDaily QuizAlexa asks three questions of different levels (easy, medium, and hard), and you can only access the next question after answering the previous one correctly. Another similar option is theMillion Dollar Showa quiz game based on Silvio Santos's show, featuring general knowledge questions worth points.  

5. Guessing game –Another fun activity to do with family and friends using Alexa is to enable the skillAkinatorHere, the virtual assistant will serve as a "genie in a lamp" that will try to discover which character, fictional or real, you imagined, based on a sequence of questions.  

Mind Makers –Born in Belo Horizonte, Mind Makers is an educational solution from the Somos Educação group that aims to improve the quality of education through innovative subjects, created using an exclusive methodology. Combining techniques of hybrid teaching, active learning, socio-emotional, and socio-interactionist approaches, it is a pioneer in Computational Thinking and Creative Entrepreneurship in Brazil, curricular subjects that aim to encourage its over 95,000 students to get hands-on and bring their ideas to life, taking the lead in their learning process. Currently, Mind Makers is the only Brazilian company to have its programming environments approved for the globally promoted campaign Hour of Code by the NGO Code.org.

In the 2025 corporate race, those who resist AI will be left behind

Entering 2025 without adopting artificial intelligence will be like trying to win in Formula 1 driving a popular 80s car. While AI accelerates decisions and transforms data into strategies, companies that resist this technology may end up at the starting line, while competitors are already crossing the finish line.

A Gartner study projects that 80% of large companies will have adopted AI by 2025, leaving behind those that insist on manual processes. Specialists highlight that artificial intelligence is no longer just a competitive advantage, but a necessity for businesses seeking to grow in an increasingly dynamic market. Whether optimizing operations or anticipating market demands, AI is shaping the future of business. And, in the race for relevance, standing still is not an option.

Alan Nicolas, an expert in artificial intelligence for business and founder ofLegendary Academy[IA]projects a new phase in the use of AI for companies. "Artificial intelligence will cease to be just technical support and will become the engine of innovation for companies. We will see systems that automate and analyze data, but also make strategic decisions in real time, such as dynamically adjusting prices during crises or instantly creating hyper-personalized marketing campaigns," he exemplifies.

Trends for 2025 show that AI will be decisive in still largely unexplored areas. For example, in the logistics sector, companies are already testing tools that anticipate bottlenecks in the supply chain based on weather events, allowing adjustments before problems occur. In the financial market, advanced AI models should be used for regional economic forecasts, helping small businesses understand how local variations can impact their operations.

Another highlight is the use of AI to create products based on data about consumption habits on digital platforms. In 2025, it is expected that brands will be able to prototype and test new products directly with the public, without the high costs of traditional research and development. This will reduce risks and shorten the time to market.

Another important point will be access to solutions that personalize customer service. CRM-integrated software, for example, can suggest specific offers for each customer based on purchase history or even predict dissatisfaction, automatically triggering retention strategies. "These advances are already being tested by major retailers, but the news is that in 2025, smaller entrepreneurs will have access to affordable platforms that offer these same capabilities. the competition will change to a new level," explains Alan Nicolas.

With the increase in this accessibility, the ethical debate about the responsible use of AI also grows, especially regarding data privacy. "It's not just about using technology, but building trust. Companies that ignore transparency in data use or abuse AI to manipulate consumers will face negative reactions that can be irreversible. Success will depend on the ability to balance innovation with responsibility," warns Alan Nicolas.

By democratizing access to advanced technologies, 2025 promises to open new opportunities but will also bring challenges. Companies that invest in preparing their teams and choosing tools that adhere to ethical standards will have a greater chance of thriving in this new scenario. "Artificial intelligence, it seems, will be more than just a tool. It will be the differentiator between companies that merely survive and those that thrive in the market," concludes Alan.

Planning Strategies for Retailers: How to Prepare for the Challenges of 2025

The secret to boosting your company's revenue lies in early planning for the new year ahead. This is because holidays such as Mother's Day, Black Friday, and Christmas represent valuable opportunities to boost sales, both in physical stores and online. And in 2025, which will be marked by many long holidays, shopping mall stores and e-commerce sites establish themselves as essential alternatives to ensure profitability. Because in 2023, e-commerce in Brazil generated R$ 196.1 billion according to the National Electronic Commerce Observatory of the Ministry of Development, Industry, Commerce and Services (MDIC), while shopping centers reached R$ 194.7 billion, as disclosed by Abrasce (Brazilian Shopping Centers Association).The sector has been on a growth trajectory since 2016, remaining a solid and promising option.

Planning in advance allows for the best alignment between organization and execution. Additionally, developing relevant campaigns and emotional connections, and aligning them across all sales channels, whether physical or digital, is essential for promising results. Here we follow a schedule planned months in advance, and with this, we expect a 10% increase during Carnival, the first festive and highly profitable moment of 2025, when people seek makeup for their costumes and skin care due to sun exposure, explains Cândido Espinheira, CEO of Yes! Cosmetics, vegan cosmetics network.

A planned calendar should include ongoing investment in training to ensure that operations can deliver the best experience to each customer according to their profile and needs.

At Yes! Cosmetics, the preparation strategy begins at least six months in advance. We plan new products focusing on launches and reformulation of part of the portfolio, always aiming to improve the quality of formulas and packaging. As a result, throughout 2024, we had more than 30 strategically planned launches in April, May, June, July, September, November, and December. The announcements of each new product are made 10 to 15 days before the official date to create anticipation, engage the audience, and prepare the sales channels, says Espinheira.

Keeping an eye on trends

For the next year, the demand for sustainable and quality products is expected to remain one of consumers' main priorities. The natural and vegan cosmetics market continues to grow rapidly, with projections to surpass $21 billion by 2027, according to MarketGlass. "This sector requires increasingly focused innovation strategies, as well as a deep connection with consumers' desires and values, who seek not only effectiveness but also environmental and social responsibility in the brands they choose," comments the businessman.

From omnichannel to app commerce: the future of digital experience

The integration of digital experience has become one of the essential pillars for companies seeking not only to attract but also to retain customers in the current e-commerce landscape. In an environment where consumer interaction occurs at multiple touchpoints, providing a seamless and coherent experience is essential to ensure customer satisfaction and loyalty.

In this context, solutions such asomnichanneland theapp commerceThey play a strategic role, providing a more connected shopping journey aligned with the expectations of the modern consumer.

It is important to remember that digital integration in e-commerce goes beyond just connecting sales channels. It is about creating an ecosystem where information and interactions flow continuously between various touchpoints, such as physical store, website, app, social media, and customer service. This approach allows the consumer to have a consistent experience, regardless of where and how they choose to interact with the brand.

According to data fromDeloitteConsumers who move between different channels within the same store spend 82% more compared to those who use the more traditional single contact point.This is due to the sense of continuity and convenience that the integrated experience offers, increasing the customer's confidence in the brand and, consequently, its perceived value.

But, after all, what is it?omnichannel? The concept ofomnichannelrefers to the integration between the online and offline environment, allowing the customer to easily transition between purchasing channels. A classic example is the possibility of buying a product online and picking it up at the physical store (the famousclick and collect) or still return a product purchased online at a physical store.

Furthermore, multichanneling also improves inventory visibility, making it easier for the customer to find what they need, whether in a nearby store or through quick delivery. This not only increases customer satisfaction but also reduces operational costs, preventing stockouts and optimizing inventory management.

E-commerce applications, known asapp commercehave become an important tool to enhance the consumer experience. With the increasing number of users preferring to shop directly via mobile phones, apps offer a personalized, fast, and secure environment.

The integration of the app with the e-commerce allows brands to send personalized notifications, offer exclusive promotions, and provide a browsing experience tailored to user behavior. According to App Annie, consumers who shop via apps tend to spend up to 20% more compared to those who use desktop sites, highlighting the revenue growth potential that theapp commerceoffers.

For the integration between channels to be effective, it is essential to invest in technologies that enable a unified view of the customer. CRM toolsCustomer Relationship Management) e CDP (Customer Data PlatformThey are fundamental to the process, as they allow companies to centralize data and offer more targeted and personalized communication.

Furthermore, data analysis enables a better understanding of consumer behavior in each channel, identifying friction points and opportunities for improvement. For example, with the help of Artificial Intelligence (AI) algorithms, it is possible to predict the right moment to offer a promotion or adjust the product offering according to the demand of each region.

As technology continues to evolve, consumer expectations for a smoother and more personalized experience are only expected to grow. Investing in integrated digital experience becomes, then, a necessity for companies that want to stand out in the competitive e-commerce market. Brands that know how to use the available tools intelligently will be better prepared to offer a shopping experience that adapts to each customer's profile and needs, ensuring not only better sales results but also a long-term and valuable relationship with the consumer.

Developments in sustainability impact and change the delivery of supply chain services in Brazil

The new edition of the ISG Provider Lens™ Supply Chain Services 2024 report for Brazil, produced and distributed by TGT ISG, highlights that supply chain service providers are excelling in circular economy, as companies are concerned with ensuring traceability, as seen in the food and export markets.

To support these initiatives, companies are adopting technologies such as blockchain, IoT, and Big Data, ensuring greater transparency and alignment with sustainable practices. Among the main points discussed in the report, the integration of the value chain using technologies such as standard and generative artificial intelligence was a highlight. AI, especially generative AI, has been applied in various fields such as industry, logistics, and control towers, promoting greater automation, efficiency, and productivity in processes.

According to the TGT ISG report, supply chain service providers in Brazil, including consulting, technology, and BPO, have been adopting strategies such as company acquisitions, investment in centers of excellence, development of new offerings, and talent training. These initiatives reflect the broad scope of this sector, which is crucial to the agenda in Supply Chain services.

The impact areas include logistics projects that assess carbon emissions, sustainable purchasing with clear criteria for suppliers, waste management, and responsible use of water and natural resources in manufacturing, among others. This focus was reinforced by global events such as COP27, held in Sharm El Sheikh, Egypt, in 2022, and the US Inflation Reduction Act, which allocated significant resources for the country's energy transition.

“In Brazil, we have seen this topic on the agenda of boards and in C-level discussions. However, according to supply chain service providers, companies’ demands are still timid or limited, as doubts persist about the economic return on this type of investment. COP30, which will be held in 2025 in Belém, Pará, could bring changes to this scenario,” says Sidney Nobre, distinguished analyst at TGT ISG and author of the study.

Customer centrality, the challenges of omnichannelity, and convenience options such as in-store shopping with home delivery or online shopping with in-store pickup, along with inventories closer to consumers and the growth of marketplaces, have significantly increased the complexity of the supply chain.  

"The processes and systems needed to be evolved and, mainly, the operations, logistics operators, carriers, and professionals of the GIG economy, who play an increasingly important role in this scenario," reveals Sidney. The author highlights that the GIG economy, based on freelance and on-demand work, has been essential in meeting the flexible needs of the modern supply chain. In this context, the term 'chain' has probably become inadequate, and it is more appropriate to speak of a 'network'. "Operation networks or ecosystems represent the new reality for structuring and managing supply chains in order to meet customer demands and exceed their expectations. Only with new technologies and the evolution of companies' maturity through solid suppliers will it be possible to achieve significant productivity gains and handle such complexity," he concludes.

The 2024 ISG Provider Lens™ Supply Chain Services report for Brazil evaluates the capabilities of 40 providers across four quadrants: Supply Chain Advisory and Consulting Services, Supply Chain IT Operations Services, Supply Chain BPO Services, and Circular Supply Chain Services.

The report names Accenture as a Leader in all four quadrants. It names EY as a Leader in three quadrants and IBM and Tech Mahindra as Leaders in two quadrants each. Deloitte, ILOS, McKinsey, Stefanini, TCS, and Xcelis Solutions are named as Leaders in one quadrant each.

Additionally, Alvarez & Marsal is named a Rising Star — a company with a "promising portfolio" and "high future potential" according to ISG — in two quadrants. BRQ and PwC are named Rising Stars in one quadrant each.

A customized version of the report is available from Accenture.

AI drives digital commerce and brings new era of opportunities from 2025

According to a five-year perspective conducted by Gartner, the future of digital commerce brings the fundamental principles of reliability, anticipation, solutions, and continuity, along with four major themes: customer-centricity, connected experiences, agility, and intelligence. Based on this, the digital landscape will become increasingly ubiquitous and will focus on providing connected and agile experiences through AI to create opportunities for businesses and consumers.

The study reveals significant analyses of a strategic outlook towards digitalization. Gartner warns that by 2025, 80% of low-code technology developers will be citizens outside the IT department, meaning people from various areas and groups. It is estimated that by 2027, 20% of B2B organizations will use digital twins to improve revenue and customer experience. By 2028, 15 billion connected products will behave as if they were customers and will seek services and products for themselves and their managers. Finally, the research indicates that by 2030, sellers will be integrated into B2C and B2B transactions only when necessary, and conversational automation will become part of everyday life, including for the global market.

The integration of systems and platforms with solutions automated by artificial intelligence providesinsightsvaluable information on the main trends in the Brazilian retail sector such as personalization, omnichannel, simplification of financial transactions, consumer experience and digitalization of organizations so that they can explore business opportunities in 2025.

According to the Nielsen report,NIQ Guide to 2025 Mid-Year Consumer Outlook, announced this year, the global middle class will reach 131 million new consumers. The ranking is led by countries like India and China, but Brazil could also benefit from this increase, as the customer-centric approach could redefine strategies to stand out, execute tasks, and boost sales in the face of competition.

In this way, personalization reveals a powerful tool to customize all stages, from the first contact with the customer to their loyalty to the company or brand. Yalo, for example, recreated intelligent sales agents using AI. With this, technology will enable them to act as specialized and trained salespeople to gather information and data in real time, creating engaged connections for a quality relationship throughout the journey.   

Omnichannel consumption continues to be a trend, involving both shopping experiences on online platforms and in physical spaces, becoming a leading trend among Brazilians. A study by Harvard Business Review revealed that 73% of surveyed customers use more than one channel during their journey to purchase, investing up to 10% more online compared to those who use only a single method to buy.

In this sense, the increase in omnichannel customers presents the opportunity for new technological integrations capable of transforming shopping journeys and boosting retail sales. At Jitterbit, a global company ofsoftwareand pioneer in the market with solutionslow-codeAI uses technology to implement secure and scalable solutions that enable greater connectivity for clients during sales stages, ensuring a personalized experience and reducing friction.

The Artificial Intelligence in Retail 2024 research by Central do Varejo provided data on the current increasingly digitalized landscape. 47% of retailers said they already apply AI-related technologies in their operations, while 53% stated they are attentive to the possibilities for implementation soon.

The Customer Experience (CX) sector stands out as one of the biggest investors in Generative Artificial Intelligence (GenAI). Solution providers for this market already widely use technology, as indicated by the latest edition of the ISG Provider Lens™ Contact Center — Customer Experience Services 2024 study for Brazil, produced and distributed by TGT ISG. However, despite the rapid adoption, doubts remain about the long-term impact of this innovation on businesses.  

Linked to technologies, payment solutions are also evolving to simplify and facilitate transactions and to offer an increasingly secure experience for the consumer. A survey by the Central Bank identified the instant transfer system, PIX, as one of the most successful A2A models in Latin America. In 2024, the modality surpassed 224.2 million transactions performed for end users within 24 hours, in addition to the amount of money which was R$119.4 billion on the same day.

Thinking of providing Brazilians with access to credit and expanding the use of reliable methods, Horizon Pay launches an easy credit technology and installment plan, PIXCard. A new tool uses PIX, popularly known, offering limits, especially in transactions.private labelfor use in any establishment with the possibility of installment payments, benefiting customers and ensuring greater flexibility for prospecting and customer loyalty by retailers.

In general, the trends that drove retail in 2024 will continue to be high as strategic tools for the sector in 2025. Consumers are increasingly intentional in their purchases, seeking not only products that offer value but also a satisfying, smooth, and high-quality shopping experience. Integrating platforms bringing innovative, technological, and automated solutions with AI is a way to seize the opportunities that the growing wave of new consumers has been seeking to find with significant and impactful advantages.

With the increase in year-end sales, Jitterbit combines intelligent automation for effective management and process optimization

According to data released this year by IBGE, in the fifth two-month period, Brazilian retail trade recorded a 4.4% increase in sales volume compared to the same period in 2023, marking the thirteenth consecutive increase. Only on Friday, November 29th, Jitterbit LatAm, a pioneer in automating and integrating platforms for businesses, starting from the development ofsoftwareswith solutionslow-codeAI, transacted more than R$300 million, which corresponds to 10% of the total for the month of November. In times of increased demand flow, companies must be prepared with assertive strategies to achieve good results and effective management.  

The investment in intelligent solutions with platform integration to overcome challenges such as predictability, inventory control, customer service, agility, and the quality of the experience provided to the customer has become increasingly crucial. "We work with systems that connect all the information during the customer's browsing across various sites and analyze their behavior throughout the purchase journey, with the aim of providing a satisfying, personalized, and optimized experience," explains Lucas Felisberto, VP LatAm of Sales & CS at Jitterbit.

According to a projection by the Federation of Commerce of Goods, Services, and Tourism of the State of São Paulo (FecomercioSP), retail sector revenues for Christmas are expected to grow by 9% compared to the same period of the previous year. In this sense, December could represent a gross revenue of R$139.4 billion for the State and require technology as a strong ally, allowing retailers and merchants to ride the wave of opportunities that the period offers for business.

In addition to the commercial dates and consequently the high demand that occurs at the same time, the 13th salary payment is usually made at the end of the year, increasing consumers' purchasing power. With this, companies can boost sales and retain new customers. Therefore, the implementation of intelligent solutions that assist in process management is essential, ensuring productivity and efficiency.

Jitterbit supports large transactions during critical moments of operational saturation that require predictability and control. Starting with artificial intelligence integrated with platforms and tools, the company operated in the control and management of one of the most important promotional dates in retail, Black Friday, and the expectation of increased Christmas sales brings new challenges.

Analyzing data and consumer behavior throughout the purchasing journey, after special dates, are crucial factors in havinginsightsstrategic and make possible adjustments in order to boost sales and ensure customer loyalty. Technology has a significant impact on critical moments, leading companies to seek innovative solutions to optimize processes and reduce friction during the stages.  

With this in mind, in an increasingly connected and dynamic scenario, assertive and intelligent management ensures better performance and results for the company in relation to the market. "We manage our clients during Black Friday with 100% system integration throughout the entire journey, from end to end, in stock control, pricing, purchase timing, payment, and delivery. Christmas is no different – our team is trained and technologically equipped to overcome the challenges of the high demand flow that end-of-year festivities impose on operational and systemic tasks," concludes Lucas.

Accelerator Group reaches R$729 million in valuation with new stake sale

The Accelerator Group, specialized in mentoring and business development, achieved avaluationR$ 729 million from their last equity sale. The operation was exclusive to members of the Giants program, a network that already has over 700 entrepreneurs. Although the participation percentage was not disclosed, the valuation was calculated based on a multiple of 9 times the projected operating margin (EBITDA) for 2024, which is R$ 81 million.

Marcus Marques, the founder of the Group, highlighted the importance of this movement for the company's trajectory. According to him, the sale of participation reinforces the confidence that entrepreneurs place in the project. "We are getting closer to R$ 1 billion of"valuationMany entrepreneurs trust our growth, governance, and ability to deliver value. Therefore, in addition to clients in the Giants program, they are now also shareholders of the Accelerator," he said.

In 2023, the group had already recorded a 62% growth, reaching R$125 million in annual revenue. The projection for 2024 is that operating profits will reach R$ 81 million, a 25% increase compared to the previous year. The Giants program, a pillar of the strategy, offers mentorship, training, and an exclusive network of contacts, accessible after the Business Accelerator immersion.

Business model and expansion

The Accelerator Group has adopted a business model that combines practical education and business mentoring in a single program. This structure attracts entrepreneurs seeking to expand their operations and empower their teams. Among the initiatives, the Giants program stands out for bringing together hundreds of members, forming the largest network of entrepreneurs in a high-value program in Brazil. With annual investments ranging from R$ 229,000 to R$ 400,000 per company, the initiative offers mentorship, training for managers and employees, as well as opportunities to generate new business.

The ticket requires participation in the Business Accelerator immersion, a three-day experience led by Marcus Marques. This training and networking approach has driven the growth of participating companies and solidified the importance of the program as part of the Group's ecosystem. The recent novelty was the introduction of a mergers and acquisitions model (also known asmergers and acquisitions, or M&A) in which Giants members can acquire equity shares, becoming partners with access to additional benefits.

This approach had already been tested a year earlier, when the first round of stake sales raised thevaluationfrom the group of R$ 450 million to the current R$ 729 million. The process was conducted by XR Advisor, an expert inprivate equity. Rodolfo Oliveira, CEO of XR, commented that the positive response from customers in both rounds demonstrates the potential for continued growth.

“The Accelerator Group is already a success story in the marketprivate equityand this is proven by the clients' response, who showed strong interest in the acquisition in light of the offer made, in both rounds held. All the shares of equity participation were quickly exhausted and I believe the group will reach more than R$ 1 billion of valuation”, he projects.

Plans for 2025

The next steps for the Accelerator Group include expanding its operations internationally and developing new educational programs. The company also plans to hold events in more than 50 cities and launch a digital platform that will enable the acceleration of business growth across the country.

The construction of a model ofpartnershipRetaining talent is another ongoing initiative. Since its founding five years ago, the Group has demonstrated efficiency in its growth strategies and aims to continue transforming companies with the mission of driving the market forward. Marcus Marques concludes that the essence of work goes beyond numbers, highlighting that the purpose is to accelerate Brazil.

“Our difference lies not only in our growth and differentiated delivery, but also in our true and genuine mission to transform companies so that companies can transform Brazil. The numbers are simply a consequence of the value we are delivering to our audiences: customers, employees, partners and society,” concludes Marques.

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