Sinch (Sinch AB (publ) – XSTO: SINCH), a pioneer in the way the world communicates through its Customer Communication Platform, announces a strategic partnership with OneReach.ai, a leader in the Forrester Wave and Gartner Magic Quadrant for Conversational AI.
This partnership will enable companies worldwide to quickly implement customized AI agent experiences on the communication channels their customers use most.
As companies increasingly adopt AI to scale personalized engagement, this collaboration combines Sinch's enterprise-level global messaging, voice, and email capabilities with OneReach.ai's Generative Studio X (GSX)—a comprehensive and powerful platform that enables organizations to build, deploy, and orchestrate native AI applications.
Together, Sinch and OneReach.ai aim to set a new standard to facilitate the integration of AI agents into customer communications.
GSX enables companies to quickly develop and orchestrate AI agents capable of handling complex interactions andomnichannelthat use real-time data, coordinate between systems, and improve over time.
With over a thousand pre-built components and a combinable architecture, the GSX drastically accelerates the return on investment—helping organizations automate workflows, reduce costs, and increase satisfaction at all customer and employee touchpoints.
"At Sinch, we are tirelessly focused on helping companies create personalized, relevant, and timely experiences across the channels that matter most," says Robert Gerstmann, co-founder and chief evangelist of Sinch.
Our partnership with OneReach.ai expands this mission — combining our global intelligent communications infrastructure with your powerful AI agent orchestration platform. This is one of many collaborations where Sinch is driving the next generation of AI agents through our architecture, scale, and enterprise-level global presence, the executive adds.
With OneReach.ai's open architecture and extensive library of pre-built integrations—including CRM, ERP, and IT service management systems—companies can seamlessly add communications to existing business processes, ensuring data flows freely and AI agents can act with full context and accuracy.
"We chose to add Sinch as a partner to expand the reach of our AI Agent Orchestration Platform, mainly due to its global leadership in CPaaS and RCS," says Robb Wilson, CEO of OneReach.ai.
"With GSX, we are enabling companies to transform customer and employee experiences by combining our strengths in intelligent automation with Sinch's global communications infrastructure, offering unparalleled flexibility in deploying sophisticated agent solutions," explains Wilson.
Sinch's approach to AI is rooted in intentional intelligence—using the right tools and partnerships to deliver smarter and safer conversational experiences.
As a trusted provider in sectors such as financial services, healthcare, and telecommunications, Sinch drives conversational AI through enterprise-grade architecture, unmatched scale, and global presence.
Together with partners like OneReach.ai, Sinch is helping companies worldwide connect with customers at every stage of their journey.
