Established in the marketing and conversational commerce market, with over 42 million sales conversations recorded on its platform in 2024 alone, theOmniChatLaunch Whizz, a solution that allows companies to create their own autonomous artificial intelligence agents for sales, with quick and simple implementation, without the need for programming and development. The launch occurs after the startup raised 50 million reais in a round led by Quartzo Capital and Altitude Ventures, with follow-on investments from Honey Island and Kaszek Ventures, who had previously invested in the company in earlier rounds.
A startup, which already positions itself as a leader in chat commerce in Brazil and is an official partner of Meta asWhatsApp Business Solution Provider (BSP)), developed the Whizz Agent for sales and lead qualification and the Whizz Copilot to boost the productivity of sales teams. With the platform, companies of any size can create and customize their autonomous conversational AI agents. Brands can define the agent's personality and tone of voice, customize it with the ideal skills for your business, teach about your products and services in just a few clicks, and monitor performance, ensuring continuous improvement.
"Whizz allows our clients to automate sales using generative AI agents, as well as increase the productivity of sales and customer service teams with the use of Whizz Copilot," says Maurício Trezub, CEO of OmniChat. Unlike traditional chatbots that rely on predefined flows, our agents are autonomous, capable of conducting complete sales journeys with humanized and proactive conversations.
Currently, more than 500 brands use OmniChat to boost their results through conversational sales, including Decathlon, Acer, Natura, Grupo La Moda, and AZZAS 2154. OmniChat's platform operates on a SaaS (Software as a Service) model and provides companies with reduced operational costs while enhancing sales results and customer satisfaction.
Agents created in the Whizz Studio environment can communicate via text or audio messages, recommend products based on the customer's profile, add items to the cart, calculate shipping costs, generate payment links, inform order status, and engage inactive customers. The solution that was in Beta over the past few months already shows significant results: with infinite scalability and 24/7 support, Whizz has already enabled a 95% reduction in response time, unlimited increase in service capacity, and a 30% increase in sales conversion rates among clients.
AI agents were designed for immediate integration via WhatsApp into social networks, e-commerce, QR codes, and marketing campaigns, ensuring a seamless omnichannel experience. Both Whizz Agent and Copilot have native integration with the main e-commerce platforms in Brazil such as VTEX, Magento, Linx, and Shopify, allowing clients to start selling all their catalog products in record time.
For performance monitoring, the platform offers a comprehensive analytics platform that provides indicators such as volume of atendances, average handling time (AHT), satisfaction survey, conversion rate, and sales funnel.
"Our investment in OmniChat is based on the company's ability to transform technology into operational efficiency and revenue growth for its clients. It is this type of scalable solution, with a robust technological foundation and proven market adherence, that we seek to support, always fostering innovation and development of companies," says Marcel Malczewski, CEO of Quartzo Capital.
Since its founding, OmniChat has focused on boosting sales and revenue generation for its clients. The 50 million reais contribution will further accelerate the development of new AI features that deliver real results for your clients. Furthermore, the company plans to specialize the platform in other service verticals such as education, health, and insurance, for example, aiming to expand its presence in the national market and consolidate its leadership in conversational commerce. The company plans to double the number of conversations within its platform this year, transacting over 80 million conversations by the end of 2025.
