StartNewsReleasesOdisseia AI aims to revolutionize customer service and pre-sales with artificial intelligence...

Odisseia AI aims to revolutionize customer service and pre-sales with personalized artificial intelligence

Founded in 2024 by three entrepreneurs from Blumenau, Odisseia AI entered the Brazilian market with the goal of transforming the way companies interact with their customers and leads (potential clients) throughAI-based intelligent customer service agentsMore than automating responses, the startup develops platforms with generative artificial intelligence, customized for each business and designed from the outset to be operated by AI — withpre-sales routines, customer service, after-sales service, billing, and report generation.

The Odyssey goes far beyond the well-known chatbots, creatingintelligent agentsthat perform various functions throughout the customer relationship funnel, via text or voice. Be it forpre-qualify sales, answering frequently asked questions, scheduling visits, or automatically filling out CRM systems, the Odisseia assistants operate in a smooth, contextualized, and human manner.

Among the developed solutions, trained agents for specific sectors are already available.

  • Penelope, customer service specialist forreal estate agencies, working in sales and rentals with automatic scheduling, follow-ups, and CRM integration.
  • Synthetosan intelligent assistant focused ondata analysis, which generates reports and insights about the client's business, translating complex information into strategic decisions.
  • Odyssey SDR and Odyssey SAC, aimed atpre-sales and customer service, respectively, helping companies scale their operations with personalized AI, active 24/7.

"Our goal is not just to answer questions. It is to create intelligent flows that save time, increase conversion, and enhance the customer experience. Our assistants are capable, even, of automatically filling in the CRM, allowing managers to monitor the progress of each client in the sales funnel," explains Felipe Bittencourt, CEO of Odisseia.

The solution is already used by companies from different sectors, such asreal estate agencies, vehicle resellers, e-commerce, distributors, health clinics, and law firmsThis diversity, according to the brand's CEO, demonstrates theflexibility and applicability of the Odyssey agents, that adapt to the needs and language of each market.

Differentials of Odyssey AI

According to Felipe, the great diferencial of Odisseia lies in its origin: a team withyears of experience in critical systems and artificial intelligence applied to real-world businessesThis allowed the creation of an innovative solution, using proprietary technology, withmulti-agent architecture, designed to be used by AI from conception, ensuring robustness, scalability, and high return on investment (ROI).

"We do not adapt old tools to run with AI. We created a new platform from scratch, with AI at the center of decisions. This allows us to offer smarter solutions, with more empathy, greater precision, and much more added value," highlights Nicolas, co-founder and head of the product department.

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