Imagine a generative artificial intelligence that combines insight and patience at levels rivaling those of a human being. It's not science fiction, but an innovation that is already part of our present: the Powerbot.
Developed by Br24, a Brazilian technology company and representative of the Bitrix24 management system in the country, Powerbot arrives on the market as a revolution in customer service and other interactions.
To illustrate its sophistication, Br24's CEO, Filipe Bento, highlights that the Powerbot is capable of analyzing the interlocutor's profile based on their responses, adjusting the conversation in an empathetic and personalized manner. It is a new era of communication, where the chatbot adapts to the user, creating a bond that goes beyond simple customer service.
Interjections and jargon are also understood by Powerbot. For example, if a company from Minas Gerais incorporates the solution into its customer service, Powerbot will use expressions like "uai" or "trem" from the Minas Gerais dialect in its interactions with the public.
The Powerbot is patient as it assimilates and tolerates potential deviations from the central theme and objective of the conversation. But as soon as possible, refocus, making the conversation more efficient and productive, without failing to ensure the interlocutor a moment of listening.
According to Filipe Bento, “Powerbot is an ultra-humanized artificial intelligence, which makes it perfect for managing subject diversions, with greater patience and resourcefulness than standard human service”.
According to the executive, Powerbot positions itself in the market segment of no-code automation and AI tools. It integrates fully with the Bitrix24 management system. An important detail: the solution primarily aims to serve small and medium-sized enterprises, from any economic activity, seeking to simplify the creation and management of chatbots.
“This segment of small and medium-sized companies values solutions that increase efficiency, reduce technical complexity and promote team autonomy, and that is what Powerbot brings. It is less code and more results”, highlights Bento.
Powebot receives simple instructions in programming and, from them, as a generative artificial intelligence, gains autonomy to carry out conversations. You can, for example, take over the company's customer service through WhatsApp and social media.
To develop the solution, tests and experiments were carried out applying customer journeys and interface possibilities, until Powerbot was ready to be placed on the market.
This new product celebrates the year of expansion that Br24 is going through, being the company's biggest launch. After reaching an annual revenue of R$ 15 million in 2023, the company projects at least a quarter growth in 2024, reaching a revenue of R$ 19 million.
Powerbot Features and Benefits:
- Simplicity:no complex coding required; chatbot accessible to any team member.
- Full integration: centralization of operations in Bitrix24;
- Rapid implementation:configuration and customization in record time, with an intuitive interface.
- Intelligent automation:Powerbot, as a generative AI, takes care of repetitive tasks, freeing the company team to focus on what really matters, which is the results.
- Team empowerment:autonomy to employees, allowing each one to contribute to the creation of innovative solutions.
- Flexibility and adaptability:easy adaptation to specific business needs, with a highly customizable and humanized solution.
