Jitterbit, a global leader in accelerating business transformation for enterprise systems, today revealed the findings of theThe 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven BusinessesThe survey, which gathered insights from 1,000 IT decision-makers in the US and UK, reveals a growing appetite for using AI to implement business automation, but highlights the lack of resources and security concerns as challenges to be overcome.
"The path to success is clear: companies must break down data silos and automate workflows to thrive in the AI era," said Jitterbit's President and CEO, Bill Conner. While many organizations still struggle to find resources in IT teams, Information Security, and line of business to fill this 'data gap,' the opportunity for those who can is immense. We are on the brink of a new era of efficiency and innovation, driven by true end-to-end automation.
The study, conducted by Censuswide Research, reveals that IT teams and business areas are increasingly aligned in their efforts to close the data gap and drive greater collaboration, easing bottlenecks and reducing the workload on IT teams. However, while companies rush to adopt automation and AI-based application development, challenges such as resource shortages, security concerns, and integration hurdles still persist. The main findings include
A growing "data division"
- 67% of companies today deploy more than 500 applications, creating significant data silos.
- 70% of the demand for resources for business automation falls on IT teams.
- 99% of IT leaders recognize the need for seamless integration and automation, but 71% still do not have a unified platform to achieve this goal
The need for self-sufficiency among business area leaders is growing
- 97% of IT leaders recognize the importance of empowering non-technical users to create, deploy, and maintain applications and integrations, ensuring faster value realization.
Agentic AI (Autonomous AI) on the horizon
- 99% of companies have integrated AI into their operations; pioneering organizations increasingly see Agentic AI as the next frontier.
- 31% of companies are already planning for this new era of Agentic AI, signaling the next wave of enterprise AI solutions for autonomous decision-making, which require end-to-end automation.
The biggest challenges of IT
- Cybersecurity, data privacy, scalability, resources, and compliance remain the main concerns of IT leaders navigating the automation landscape with AI technology.
- 50% of IT leaders cite vulnerabilities in third-party integrations with AI technology as their main data security concern. This highlights the urgent need for robust AI safety protocols, platform security controls, and accountability processes.
"Traditional automation, designed to perform isolated tasks, is no longer sufficient to keep up with the demands of modern businesses," said Jitterbit's CTO, Manoj Chaudhary. "Agentic AI is driving a fundamental shift — evolving from task-based automation to intelligent automation with adaptable workflows that deliver real business outcomes. By leveraging AI-driven decision-making, companies can break free from data silos and IT bottlenecks, enabling seamless end-to-end automation."
Access the full study, "The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses," by visitinghttps://www.jitterbit.com/ebook/2025-automation-benchmark-report . Gain deeper insights into how companies are adopting end-to-end automation, understand the strategies they are using to overcome integration challenges, and learn what is on the horizon for the future of automation with AI-Infused and application development.
