Have you ever wasted time listening to endless audios on WhatsApp trying to find "that detail" in a conversation with a client? Because now that is in the past. Poli Digital, a Goiás-based company that automates customer service channels for small and medium-sized businesses, has just launched a feature that promises to put an end to long audios and change the routine of those who sell online.
The new technology automatically transcribes long audios sent by clients and, additionally, summarizes the main points of the conversation with the help of artificial intelligence. It's as if the seller had a personal assistant, ready to deliver the text version and theHighlightsin seconds.
And the time savings are real: while a manual transcription of a 3-minute audio takes an average of eight minutes, Poli's AI does the same job in about 15 seconds.
The novelty emerges in a rapidly growing global landscape. Market estimates for software services indicate that artificial intelligence transcription services are expected to jump from $10 billion in 2023 to $30 billion by 2031, with an average annual growth of 14.7%. In Brazil, the voice recognition segment, which includes technologies such asspeech-to-text, it is expected to move US$ 172 million in 2025, potentially reaching US$ 319 million by 2030.
"We sought a real solution for those who undertake and need productivity. Our focus is to enable managers to have more control, more speed, and better results with less effort," emphasizes the company's CEO, Alberto Filho.
The solution centralizes customer service across multiple channels — WhatsApp, Instagram, Facebook Messenger, and websites — with features such as chatbots, bulk message triggers, calling system, catalog creation, payment links, and a secure shopping cart. "With the new audio transcription and summarization AI, we reinforce our commitment to providing tools that combine efficiency, intelligence, and practicality for entrepreneurs' daily lives," he concludes.
