Technology has played a fundamental role in transforming workforce management, allowing companies from various sectors to optimize processes, increase productivity and provide a better experience for employees.
For José Pedro Fernandes, Global Vice President of SISQUAL® WFM – market leader in the development of workforce management solutions –, digitalization is an essential factor to ensure operational efficiency and maintain competitiveness. “The adoption of technological tools enables a more strategic management, reducing waste and optimizing resource allocation”, affirms.
Next, check out five technological tips from the executive to enhance team management and boost results.
Automation of work shifts and working hours
Managing work schedules can be a big challenge, mainly in companies that operate with different shifts and seasonal demands. Management software automates this process, ensuring that the shift distribution is done in a balanced way, considering labor legislation and the needs of the operation. This reduces errors, avoids work overloads and improves employee satisfaction.
Use of Artificial Intelligence for demand forecasting
Artificial Intelligence (AI) tools can predict labor needs based on historical data and behavior patterns. “Predictability in team allocation is essential to avoid shortages or surpluses of professionals, ensuring operational efficiency and better customer service”, highlights Fernandes. Sectors such as retail and healthcare are already using this technology to optimize their operations.
Integration of mobile solutions for time control and communication
Mobile apps make it easier to clock in and out, the request for time off and access to work schedules from anywhere. Furthermore, integrated communication platforms improve the exchange of information between managers and teams, making the workflow more agile and efficient.
Adoption of Open Shifts
The term 'open shifts' is related to a new way of organizing shifts for employees, and increase productivity to keep the team motivated. On a digital platform, the employer provides the available schedules to a selection of previously registered professionals who, in turn, have the freedom to choose the most convenient options. Besides being more democratic, this escape management process makes schedules more flexible and suitable for this new market reality, while meeting the company's needs in a scalable way.
Advanced Workforce Management Solutions
The adoption of specialized platforms for workforce management has been a differentiator for large companies. In Brazil, companies like Amil, Dasa, Fleury and Petz, for example, they already use technology to optimize the management of their teams.
According to Fernandes, investing in technology for workforce management is a path with numerous benefits for companies. “Adopting innovative solutions not only increases productivity, but also ensures a more organized and collaborative work environment”, concludes.
With digitalization, workforce management becomes more agile and effective, bringing benefits to companies and employees. The intelligent use of technology ensures a competitive advantage in the market.
