Technology has played a key role in transforming workforce management, enabling companies across various sectors to optimize processes, increase productivity, and provide a better experience for employees.
For José Pedro Fernandes, Global Vice President of SISQUAL® WFM – market leader in developing workforce management solutions – digitalization is an essential factor to ensure operational efficiency and maintain competitiveness.The adoption of technological tools enables more strategic management, reducing waste and optimizing the allocation of resources”, he says.
Next, check out five technological tips from the executive to improve team management and boost results.
Automation of work shifts and working hours
Managing work schedules can be a major challenge, especially in companies that operate with different shifts and seasonal demands. Management software automates this process, ensuring that shift distribution is done in a balanced manner, considering labor legislation and operational needs. This reduces errors, prevents workload overloads, and improves employee satisfaction.
Use of Artificial Intelligence for demand forecasting
Artificial Intelligence (AI) tools can predict the need for labor based on historical data and behavioral patterns.Predictability in team allocation is essential to avoid a lack or excess of professionals, ensuring operational efficiency and better customer service.", highlights Fernandes." Sectors such as retail and healthcare are already using this technology to optimize their operations.
Integration of mobile solutions for time control and communication
Mobile apps facilitate clock-in, leave requests, and access to work schedules from anywhere. Furthermore, integrated communication platforms improve information exchange between managers and teams, making the workflow more agile and efficient.
Adoption of Open Shifts
The term 'open shifts' is related to a new way of organizing shifts for employees and increases productivity to keep the team motivated. On a digital platform, the employer provides available times to a selected group of pre-registered professionals who, in turn, have the freedom to choose the most convenient options. In addition to being more democratic, this escape management process makes schedules more flexible and suitable for this new market reality, while also meeting the company's needs in a scalable way.
Advanced Workforce Management Solutions
The adoption of specialized platforms for workforce management has been a differentiator for large companies. In Brazil, companies like Amil, Dasa, Fleury, and Petz, for example, already use technology to optimize the management of their teams.
According to Fernandes, investing in technology for workforce management is a path with numerous benefits for companies.Adopting innovative solutions not only increases productivity, but also ensures a more organized and collaborative work environment.”, he concludes.
With digitalization, workforce management becomes more agile and effective, bringing benefits to companies and employees. The smart use of technology guarantees a competitive advantage in the market.
