The Federal Revenue of Brazil has released a new version of the Web Requests system (formerly e-Defense). The system developed by Serpro promises to facilitate the submission of requests for individual taxpayers who have received a notification of assessment after being flagged in the IRPF audit. The update includes services such as "Request Correction of Entry" and "Partially Contest or Totally Contest the Entry Notification", aiming to simplify the process for the citizen and optimize the work process at the Federal Revenue Service
With the new version of Web Requests (e-Defense), it was possible to implement the delivery of these requests completely online and integrated with other systems and services of the Virtual Taxpayer Assistance Center (e-CAC), such as e-Processo, e-Sign, PF mesh and Powers of Attorney
How it will work
According to Claudia Maria de Andrade, manager of the Web Requests system at the RFB, the application has been completely redesigned, seeking to improve the service provided to citizens and offering individual taxpayers various advancements in terms of usability and navigation. The innovations and integrations with other systems of the Federal Revenue will simplify the entire process of preparing a challenge to a tax assessment notification or correcting an assessment. Now, the taxpayer will be able to sign their request digitally and attach the supporting documentation of the claims without having to keep logging in and out of multiple systems. Furthermore, after the completely online submission of the application, the taxpayer will receive the number of the created digital process that will allow them to track it on the RFB website, explain
This new version will optimize service to the citizen, reducing the time in filling out and sending the forms, with assertive guidance, standardization and mitigation of filling errors. Finally, will reduce the analysis time by the RFB, due to the structured entries of the application and the supporting documentation, evaluate Verônica Maria Perrotta de Seixas and Paulo Mauch Neto, also managers of web Requests
To use the online application service, taxpayers must access theportal e-CAC, select the option "Legislation and Process" and, next, click on "Web Requests"
Technology for citizens and public management
The new version of the application is the latest delivery from Serpro, public technology company of the federal government, to the Federal Revenue of Brazil, your main client
For Livia Maria Lopes Nunes, manager of Serpro who led the development team responsible for this work, this delivery marks another stage in the evolution of a solution designed and planned to meet the needs of the RFB and all of society. The team worked hard and tirelessly to deliver a quality solution that generated value for the client. Many challenges were overcome and lessons learned that will be used in the next stages of the joint work of Serpro and RFB. Our goal is the quality of the product in all its aspects; and the recognition of this effort by the clients brings us the certainty that we are on the right path, highlights
The focus on public management and the expansion and simplification of services offered to citizens is also highlighted by Solange Maria Pires Sad, Serpro analyst responsible for gathering and drafting the requirements for this new version. "We developed a solution that will offer more convenience to the taxpayer and", at the same time, a standardization of the requests received by the Revenue, facilitating the work of the agency's employees, analyze Solange
In the same vein follows the perception of Diego Matos from São Joaquim, Development Manager for Federal Revenue Collection at Serpro. "In this new completed stage", the RFB servers will find it easier to analyze the requests received, thanks to the standardization of information and clear guidelines for the submission of supporting documents, concludes
