A CryptoMKT, the cryptocurrency exchange, Reafirma announced the launch of IRIS, your new virtual assistant based on artificial intelligence. This advancement aims to significantly improve the user experience, facilitating access to quick answers and reducing the time to resolve inquiries
Denise Cinelli, COO of CryptoMKT, was responsible for the implementation of the project and, currently, closely monitors the progress of AI learning. Thanks to this continuous monitoring, IRIS is in constant evolution, what allows it to respond with increasing accuracy to inquiries made through the customer service chat
"IRIS is an important step in our efforts to provide more efficient and secure customer service". This tool not only reduces response times, it also ensures that our users receive accurate and reliable solutions in real time. It is yet another demonstration of our commitment to improving the experience of those who trust our brokerage to trade cryptocurrencies, Cinelli explained
The COO highlights efficiency, intelligence and security that IRIS offers in real time. With this innovative tool. The main benefits that IRIS brings to users include
- Real-time efficiency:IRIS responds quickly and accurately, reducing wait times and optimizing the user experience
- Advanced Intelligence:Thanks to its ability to learn and adapt, IRIS offers personalized responses based on intelligent algorithms that adjust to the needs of each user
- Guaranteed security:IRIS was designed to operate under the highest safety standards, protecting user information and ensuring trust in every interaction
"With IRIS, we not only improved customer service, as we also reaffirm our commitment to cutting-edge technology and the security that sets us apart. I am convinced that IRIS will revolutionize the way our users interact with the platform, added Cinelli
