In the current scenario, where practicality and convenience are the order of the day, companies have been increasingly investing in technology to improve the consumer experience. Apps and websites have become essential tools not only to attract, but also to retain customers, offering services that can be accessed at any time and from anywhere
Recent data indicates a significant change in end consumer behavior, that increasingly prefers to schedule appointments and services through apps and websites, instead of opting for in-person service. This trend reflects not only the search for convenience, but also the need for time optimization. Here are some examples
Mary Help boosts the domestic services sector
An example is theMary Help, franchise of domestic services that transformed the way people request cleaning and household care services. Through its app and website, customers can easily schedule services, choose qualified professionals and monitor the status of their requests. This approach not only simplifies the hiring process, but also ensures transparency and quality in service
Unhas Cariocas: innovation with app and cashback
A Carioca Nails, recognized as the largest enamelware company in the world by ABF (Brazilian Franchising Association), does not fall behind when it comes to technological innovation. Recently, launched its own app that offers customers a complete experience even before they arrive at the establishment. With features such as real-time waiting queue and service scheduling, the tool aims to provide practicality and control to users
Furthermore, the integrated cashback system allows customers to accumulate balance with each service performed, being able to use it later for discounts on new services. Mauricio Cesar, CEO of the network, highlights that this initiative not only rewards customer loyalty, but also drives sales and raises the standard of service offered
Care in telemedicine
In the area of specialized care, a Take carestands out by incorporating telemedicine as an essential part of its services. The largest caregiver franchise in the country offers medical consultations by phone or video calls, ensuring immediate and quality service 24 hours a day. This measure not only reduces the risk of poorly managed emergencies, but also provides patients with a sense of security and continuous care
Sonhagro: facilitating entrepreneurship in Brazil
For entrepreneurs who want to start their own business, a Sonhagrooffers a unique opportunity. The company provides the entire process of obtaining the franchise online, from the application to the necessary mentoring for the success of the venture. This remote model allows entrepreneurs from anywhere in Brazil to have equal access to the opportunity to open a franchise, simplifying the process and providing essential support for business growth
These examples highlight how the integration of technology not only modernizes the services offered, but also opens new possibilities for entrepreneurs and consumers, promoting a more efficient and satisfying experience in the current market
