In the current scenario, where practicality and convenience are key priorities, companies are increasingly investing in technology to improve the consumer experience. Apps and websites have become essential tools not only to attract customers but also to retain them, offering services that can be accessed at any time and from anywhere.
Recent data indicates a significant change in consumer behavior, who increasingly prefers to schedule appointments and services through apps and websites rather than opting for in-person service. This trend reflects not only the pursuit of convenience but also the need to optimize time. Here are some examples
Mary Help boosts the domestic services sector
An example is theMary Help, a domestic services franchise that transformed the way people request cleaning and household care services. Through their app and website, customers can easily schedule services, choose qualified professionals, and track the status of their requests. This approach not only simplifies the hiring process but also ensures transparency and quality in service.
Unhas Cariocas: innovation with app and cashback
A Carioca Nails, recognized as the world's largest enamel manufacturer by ABF (Brazilian Franchise Association), does not fall behind when it comes to technological innovation. Recently, it launched its own app that offers customers a complete experience even before arriving at the establishment. With features such as real-time waiting queues and service scheduling, the tool aims to provide convenience and control to users.
Furthermore, the integrated cashback system allows customers to accumulate balance with each service performed, which can later be used for discounts on new appointments. Mauricio Cesar, CEO of the network, highlights that this initiative not only rewards customer loyalty but also boosts sales and raises the standard of service offered.
Care in telemedicine
In the area of specialized care,Take carestands out by incorporating telemedicine as an essential part of its services. The largest caregiver franchise in the country offers medical consultations via phone or video calls, ensuring immediate and quality care 24 hours a day. This measure not only reduces the risk of poorly managed emergencies but also provides patients with a sense of safety and continuous care.
Sonhagro: facilitando o empreendedorismo no Brasil
For entrepreneurs who want to start their own business,Sonhagrooffers a unique opportunity. The company provides the entire franchise acquisition process online, from the application to the necessary mentoring for the success of the venture. This remote model enables entrepreneurs from any part of Brazil to have equal access to the opportunity to open a franchise, simplifying the process and providing essential support for business growth.
These examples highlight how the integration of technology not only modernizes the services offered, but also opens up new possibilities for entrepreneurs and consumers, promoting a more efficient and satisfying experience in today's market.
