LATAM Cargo, the cargo division of the LATAM Group, ended the first half of 2025 with a significant logistical advance in Brazil: 70% of its e-commerce orders originating from Congonhas and Guarulhos airports (SP) were delivered to customers' homes within 48 hours. The number represents more than double the amount recorded in the same period of 2024.
The progress is the result of the company's strategic investments in infrastructure and technology. One of the main ones was the 50% increase in operational capacity in thehubGuarulhos Connection Center, which now has over 2,900 m² dedicated especially to the e-commerce segment. In parallel, LATAM Cargo launched a new product portfolio in the domestic market, including the éFácil service, aimed at small packages with fast home delivery in thousands of Brazilian cities.
In 2025, the company also signedpartnership with Amazonfor the delivery of products in 11 states of the North, Northeast, and Central-West regions.
E-commerce demands increasing agility and efficiency. The combined use of our air network, which integrates cargo and passenger aircraft, along with structural investments, allows us to shorten distances and deliver an excellent logistics experience for companies and consumers., saysOtávio Meneguette, director of LATAM Cargo Brazil.
Brazilian customer satisfaction also increases
Operational improvement has been directly perceived by LATAM Cargo customers in the domestic market in Brazil. In the first half of 2025, the company recorded a 25 percentage point increase in its NPS score.Net Promoter Score), driven by advances in service, communication, tracking, and deadline compliance.
GREATER CAPACITY TO CONNECT SÃO PAULO TO THE ENTIRE BRAZIL
LATAM Cargo is today the company with the highest available capacity (in tons) to connect São Paulo to all regions of Brazil. Between January and June 2025, it offered the possibility to send up to 67,300 tons of cargo in the holds of LATAM passenger aircraft on departures from Congonhas and Guarulhos airports – an 8% increase compared to the capacity offered in the same period of 2024.
Currently, the company serves 46 Brazilian airports and 4 cargo terminals in locations without regular flights, with home deliveries in over 1,800 municipalities.
The company also leads the capacity offered to strategic destinations in the North and Northeast regions, such as Teresina (PI), João Pessoa (PB), Macapá (AP), and Rio Branco (AC) – the last two served exclusively from the São Paulo capital.
New portfolio boosts e-commerce
The new service portfolio launched in 2024 has boosted LATAM Cargo's performance in the e-commerce segment in Brazil. The service éFácil, aimed at small shipments with quick delivery, recorded a 79% increase in issuance volume and a 6 percentage point improvement in the FAB indicator in the first half of 2025.Voado conforme reservado), when compared to the same period of the previous year.
Consolidated leadership in Brazil and abroad
LATAM Cargo has maintained its leadership in domestic air cargo transported on passenger flights in Brazil since April 2025. According to the June 2025 statistics published by the National Civil Aviation Agency (Anac)., the company achieved a 37.3%* market share.
Your national logistics network covers 51 operational bases, in addition to routes with cargo planes such as Guarulhos-Manaus, Viracopos-Manaus, and Guarulhos-Fortaleza-Manaus – the latterinaugurated in May 2025.
In the international market, LATAM Cargo also leads air freight transportation to and from Brazil, with operations in 23 international destinations, through cargo flights and lower compartments of passenger aircraft. Among the recent updates are the Miami–São José dos Campos, Miami–Brasília, Amsterdam–Curitiba, and Europe–Florianópolis routes.
