Avaya, the global enterprise customer experience (CX) company, announced the strengthening of its partnership with Verint, The CX Automation Company™. The ongoing commitment between Avaya and Verint, which has lasted for decades, has solidified their position as leaders in the enterprise CX sector, enabling joint clients to innovate and deliver enhanced customer experiences.
This partnership provides companies with Verint solutions and AI-based bots, fully integrated intoAvaya Experience Platform™ . Additionally, it provides flexibility to clients, allowing the contact center environment to be customized to meet their specific needs, whether on-premises or in the cloud. True to its "Uninterrupted Innovation" strategy, Avaya, in collaboration with Verint, enables brands to innovate and add new features through different deployment methods without risking business disruptions.
Avaya customers have access to over 50 AI-powered bots through the Verint Open Platform. These solutions, which include AI and Gen AI, are available for both on-premises deployment and in the cloud. Many of these clients are already achieving AI business results for a variety of Avaya clients.
Verint recently announced new bots to complement its rapidly expanding offering:
- Verint Agent Copilot bots automate specific contact center tasks and can double the agent's capacity.
- The Verint Knowledge Automation Bot uses generative AI to search across various enterprise content sources and summarize the results into a single, easy-to-understand, and quick response to customer inquiries.
Verint also expanded its business analytics solutions portfolio for contact centers, aimed at business leaders, business analysts, and IT teams, with the addition of Verint Genie Bot. The new bot is integrated with Speech Analytics, Verint's leading market solution, and uses customer interaction data to inform business decisions in the contact center, as well as providing insights in days rather than weeks or months.
"Our long-standing partnership with Verint is based on a mutual commitment to empower organizations worldwide with innovative solutions for customer experience," says Eric Rossman, GVP of Partnerships and Alliances at Avaya. The continuous alignment between Avaya and Verint allows us to offer our joint customers the latest AI innovations to enhance their contact centers, reinforcing our commitment to the 'Uninterrupted Innovation' strategy. By leveraging our partnership ecosystem, we are uniquely positioned to help brands innovate at their own pace, without the disruptive impacts that typically compromise business.
As further evidence of their successful and enduring partnership, Avaya was recently awarded two recognitions at Verint Engage 2024, The CX Automation Conference: 'Global Partner of the Year' and 'Highest Number of Verint Certification Badges'. As the only partner to earn two distinctions this year, Avaya reinforces the value and depth of its collaboration with Verint, highlighting its leadership in empowering companies with innovative CX solutions.
As further evidence of their successful and enduring partnership, Avaya was recently honored with two partnership awards at Verint Engage 2024, The CX Automation Conference: 'Global Partner of the Year' and 'Most Verint Certification Badges'. As the only partner to win two awards this year, Avaya continues to demonstrate the value and depth of its synchronized partnership with Verint, highlighting its leadership in empowering companies with CX solutions.
"Congratulations to Avaya for being recognized with two awards at the Verint Engage Partner Awards," said John Bourne, Senior Vice President of Global Channels and Alliances at Verint. For over 20 years, Avaya and Verint have been working together to build and expand a customer base that leverages the successful integration of their enterprise CX solutions. We are excited to further strengthen our partnership and help our clients achieve business results with AI, now.
