The Avaya, global enterprise customer experience (CX) company, announced the strengthening of its partnership with Verint, The CX Automation Company™. The ongoing commitment between Avaya and Verint, that has lasted for decades, consolidated its position as leaders in the enterprise CX sector, empowering joint clients to innovate and provide enhanced customer experiences
This partnership offers companies Verint solutions and AI-based bots, totally integrated intoAvaya Experience Platform™ . Furthermore, provides flexibility to customers, allowing the contact center environment to be customized to meet your specific needs, whether on-site or in the cloud. Faithful to its strategy of "Innovation without interruption", the Avaya, in collaboration with Verint, enables brands to innovate and add new features in different deployment methods without the risk of business interruptions.
Avaya customers have access to over 50 AI-powered bots through the Verint Open Platform. These solutions, that include AI and Gen AI, are available for both on-premises and cloud deployment. Many of these clients are already achieving commercial AI results for a variety of Avaya customers
Verint recently announced new bots to complement its rapidly expanding offering:
- Verint Agent Copilot bots automate specific contact center tasks and can double the agent's capacity.
- The Verint Knowledge Automation Bot uses generative AI to search across various sources of business content and summarize the results into a single response, easy to understand and quick to answer customer questions.
Verint has also expanded its portfolio of business analytics solutions for contact centers, directed at business leaders, business analysts and IT teams, with the addition of the Verint Genie Bot. The new bot is integrated with Speech Analytics, market-leading solution from Verint, and uses data from customer interactions to inform business decisions in the contact center, in addition to providing insights in days, instead of weeks or months
"Our long-standing partnership with Verint is based on a mutual commitment to empower organizations globally with innovative solutions for customer experience", says Eric Rossman, GVP of Partnerships and Alliances at Avaya. "The continuous alignment between Avaya and Verint allows us to offer our joint customers the latest innovations in AI to enhance their contact centers", reinforcing our commitment to the 'Innovation without interruption' strategy. By leveraging our partnership ecosystem, we are uniquely positioned to help brands innovate at their own pace, without the disruptive impacts that normally compromise businesses.”
As further evidence of your successful and lasting partnership, Avaya was recently awarded two recognitions at Verint Engage 2024, The CX Automation Conference: 'Global Partner of the Year' and 'Most Certification Badges from Verint'. As the only partner to achieve two distinctions this year, Avaya reinforces the value and depth of its collaboration with Verint, highlighting its leadership in empowering companies with innovative CX solutions
As further evidence of your successful and lasting partnership, Avaya was recently honored with two partnership awards at Verint Engage 2024, The CX Automation Conference: 'Global Partner of the Year' and 'Most Certification Badges from Verint'. As the only partner to win two awards this year, Avaya continues to demonstrate the value and depth of its synchronized partnership with Verint, highlighting its leadership in empowering companies with CX solutions.
"Congratulations to Avaya for being recognized with two awards at the Verint Engage Partner Awards", stated John Bourne, senior vice president of Global Channels and Alliances at Verint. "More than 20 years ago", Avaya and Verint work together to build and expand a customer base that leverages the successful integration of their enterprise CX solutions. We are excited to further strengthen our partnership and help our clients achieve business results with AI, now.”
