THEBanking, a complete digital bank in financial services and payment methods, is recognized as one of the best banks in the world by Forbes' "World’s Best Banks" ranking. In the ranking conducted by the international business, finance, and economics magazine in partnership with Statista, the digital bank once again took second place among Brazilian banks, ahead of institutions such as Inter and Itaú Unibanco.
According to Alexandre Magnani, CEO of PagBank, the recognition reaffirms the positive impacts generated by the company's commitment to making people's and businesses' financial lives easier through simple, secure, and accessible financial products and services. "We are a complete and solid bank that meets the real needs of Brazilians. Our position at the top of the ranking is another positive response from our over 33 million customers to the innovations and financial conveniences we offer," says Magnani.
The selection for the ranking composition was made based on the participation of over 50,000 interviewees, covering 34 countries and 17 different languages. Among the 385 banks recognized by Forbes in the United States, eight are Brazilian institutions. Between October and December 2024, the respondents evaluated financial institutions with which they had checking or savings accounts, had been clients in the last three years, or knew through shared experiences with family and friends. All the banks mentioned by the interviewees in relation to these classifications were analyzed by the study.
These people were able to assess their level of satisfaction with each institution and indicate the likelihood of recommending it to others. They also assigned scores based on five main aspects: trust, contractual conditions (such as fees and charges), quality of service (including waiting time and staff efficiency), performance of digital platforms (such as ease of navigation), and the financial guidance provided. Furthermore, they indicated which of these criteria they considered most relevant, and the weights assigned to each category were adjusted according to these preferences. Among all participating countries, reliability was identified as the most important factor in the assessment of financial institutions, standing out as a priority for most people. It is possible to check the complete listhere
One of the largest digital banks in the country by the number of clients, PagBank offers tools for in-person and online sales, a complete digital account for individuals and businesses, as well as features that contribute to financial management, such as Payroll. At PagBank, the credit card has a guaranteed limit, and investments become a limit for the card itself, enhancing customers' earnings. At PagBank, those with active and inactive balances in the FGTS can request early withdrawal, and it is also possible to contract the INSS payroll loan for retirees and pensioners directly through the PagBank app.
