The recent conviction of Google to pay compensation of more than R$ 50,000 to a consumer due to issues related to a game purchased via Google Play raises a warning for companies that intermediary digital services and products. The court decision was based on the fact that the game developer did not have a headquarters in Brazil, which prevented the consumer from seeking redress directly from the responsible company. As a result, the platform was considered part of the consumption chain and held responsible for the damages suffered.However, the decision has not yet become final and is in the appeals process, which means it can be annulled or modified.
This case highlights a risk similar to that which occurs in the sports betting market in Brazil, which has experienced rapid growth in recent years. Many platforms partner with foreign operators that have no representation in the country, which can cause legal complications for consumers. Without a legally established company in Brazil, clients may face difficulties in asserting their rights, exposing themselves to a legal insecurity scenario similar to the recent case involving Google.
“This decision reinforces the critical role of companies that mediate digital products and services in protecting consumers. Based on the Consumer Protection Code, when a platform participates in the consumer chain, it must ensure that its partners have a legal structure that guarantees the rights of the customer. The lack of this security can result in financial losses and damage to the company’s own reputation”, he explains.Priscila Condeli, Head of Legal Ops at DeltaAI.
