The recent conviction of Google to pay more than R$ 50,000 in compensation to a consumer for issues related to a game purchased through Google Play raises a warning for companies that mediate digital services and products. The court decision was based on the fact that the game developer did not have a headquarters in Brazil, what prevented the consumer from seeking compensation directly from the responsible company. As a result, the platform was considered part of the consumption chain and held responsible for the damages suffered.However, the decision has not yet become final and is in the appeal phase, what it means is that it can be canceled or modified
This case highlights a risk similar to that occurring in the sports betting market in Brazil, that has recorded rapid growth in recent years. Many platforms partner with foreign operators that do not have representation in the country, what can generate legal complications for consumers. Without a legally established company in Brazil, customers may face difficulties in claiming their rights, exposing itself to a scenario of legal uncertainty similar to the recent case involving Google
This decision reinforces the critical role of companies that mediate digital products and services in consumer protection. Based on the Consumer Protection Code, when a platform participates in the consumption chain, she needs to ensure that her partners have a legal structure that guarantees customer rights. The lack of this security can result in financial losses and damage to the company's reputation itself, explainPriscila Condeli, Head of Legal Ops at DeltaAI
