I-WhatsApp iyekile ukuba uhlelo lokusebenza lokuthumela imiyalezo futhi isizimise njengombukiso wedijithali obalulekile wokuthengisa waseBrazil. Ngokocwaningo lwe-National Confederation of Retail Leaders (CNDL) ngokubambisana ne-SPC Brasil, u-67% wezinkampani emikhakheni yezohwebo nezinsizakalo sezivele zisebenzisa leli thuluzi njengesiteshi sazo esikhulu sokuthengisa. Insiza isiphenduke indawo eqondile yokuxhumana phakathi kwemikhiqizo nabathengi, lapho ikhasimende licwaninga, lixoxisane, futhi liqedele ukuthenga ngokuchofoza okumbalwa nje. Ngokusondela kwamaholide okuphela konyaka, isikhathi lapho ukusetshenziswa kuphakama ngenxa yokuthengiswa kukakhisimusi, labo abangakayihleli isevisi yabo yamakhasimende kanye namasu okuguqula ngaphakathi kohlelo lokusebenza basengozini enkulu yokulahlekelwa yizimbangi zedijithali ezengeziwe.
Ngalesi sikhathi, ukwenza kube ngokwakho kubangela ukuguqulwa okwengeziwe futhi kuphindeke amakhasimende ngemva kwamaholide. KuMarcos Schütz, oyi-CEO ye-VendaComChat, inkampani enikezela ngamalayisense esebenza ngokuzenzakalelayo ku-WhatsApp, inhlanganisela yamakhathalogi ahlanganisiwe, imilayezo ezenzakalelayo, nobuhlakani bebhizinisi kuguqule uhlelo lokusebenza lwaba ithuluzi lokuthengisa elinobuciko kanye nokwethembeka kwamakhasimende. "Ngokubona lesi siteshi sokuxhumana njengombukiso osebenzayo wobudlelwano, osomabhizinisi bazothola inzuzo kunalabo abangakayisebenzisi i-automation. Imfihlo iwukusebenzisa njengesu elengeza ukubaluleka kanye nokusebenza ngokushesha ensizakalweni yamakhasimende enkulu," kusho isikhulu.
NgokukaMarcos, amanye amasu aqinisekile ukuthi azophumelela emiphumeleni yesizini, njengoKhisimusi. Zihlole:
Imikhankaso eqondisiwe - imilayezo yenza kube ngokwakho izethameli ezihlukile, okuhlanganisa amakhasimende athembekile, abathintwayo abasha, ikakhulukazi izinqola zokuthenga ezilahliwe. Umlayezo oqondiswe eqenjini ngalinye unyusa amanani avulekile nokuzibandakanya, kanye nokudala ukuxhumana okungokomzwelo nezithameli. NgoKhisimusi, ukuxhumana okuhlosiwe kushintsha abathintwayo abalula babe abathengi abasebenzayo.
Amakhathalogi nezinkinobho zokuthenga - guqula i-WhatsApp ibe isitolo sangaphambili sedijithali esinempilo, ebonisa imikhiqizo, ama-combo, neminikelo enezithombe ezikhangayo nezincazelo ezimfushane. Sebenzisa amakhathalogi asebenzisanayo ukwenza lula ukuzulazula futhi ufake izinkinobho zokuthenga eziyisa ikhasimende ngqo enkokhelweni. Lokhu kuzonciphisa isikhathi phakathi kwentshisekelo nokuguqulwa.
Ukuzenzakalela isevisi yamakhasimende yokuqala - sebenzisa ukugeleza komsebenzi okuhlakaniphile ukuze uphendule imibuzo evame ukubuzwa futhi uqondise amakhasimende kumenzeli ofanele. Lokhu kunciphisa izikhathi zokulinda, kuthuthukisa ukwaneliseka, futhi kukhulule iqembu ukuze libe nezingxoxo zenani eliphezulu. Ngalesi sikhathi, lapho ivolumu yomlayezo ikhuphuka, ukuzenzekelayo kuqinisekisa ukuguqulwa kokuthengisa okuphezulu.
Ukuqeqeshwa kwangemva kokuthengisa - Umthetho ucacile: ubudlelwano abugcini ngokuletha; yilapho kuqala ukwethembeka. Qeqesha ithimba lakho ukuthi liqhube ukulandelela kwamasu kwangemva kokuthengisa, libuza ngomuzwa, linikeze amakhuphoni ukuze lithengwe esikhathini esizayo, futhi likhuthaze izibuyekezo ezinhle. Ubudlelwano obuhle ngemuva kokuthenga yibo obuguqula abathengi ababodwa babe amakhasimende aphindayo.
