Cabanga ngomsebenzi onabameleli benkonzo yamakhasimende abangaphezu kuka-30, lapho ingxenye enkulu yethimba isenkambisweni yokufunda, futhi inkampani idinga ukubaqeqesha ngokushesha ngaphandle kokuthinta imisebenzi. Noma, cabanga ngomkhiqizo obhekene nokwanda okungazelelwe kwenani lamakhasimende anganelisekile ngemva kokuxhumana okungaqondakali.
Ngaphambilini, lezi zimo ezimbili zazifana nenhlekelele, kodwa manje, ngokufika kobuhlakani bokwenziwa (AI), iqiniso lihlukile. Mane uchofoze isithonjana senduku yomlingo bese ucela i-WOZ, ubuhlakani bokwenziwa obukhiqizayo be-Octadesk, ipulatifomu yesevisi yamakhasimende ephethwe yi-LWSA, uhlelo lwezixazululo zedijithali zezinkampani, ukuthi inikeze izimpendulo ezisheshayo ngokuya ngomongo wenkampani, noma ngisho nokubhala nokufingqa umlayezo womsindo ukuze kuqondwe kangcono futhi kongiwe isikhathi - uma ubheka ukuthi iBrazil yizwe elithumela imiyalezo yomsindo eminingi kakhulu emhlabeni, ngokuphindwe kane kunanoma iyiphi enye, ngokusho kwesikhulu se-Meta uWill Cathcart.
Ngobuchwepheshe obusebenza nge-ChatGPT, inkampani ihlose umgomo onesibindi: ukuvumela amabhizinisi ukuthi akhonze amakhasimende awo ngesivinini esikhulu nangokunemba okukhulu. Lokhu akugcini nje ngokuthuthukisa ulwazi lwamakhasimende kodwa futhi kuqinisa idumela lomkhiqizo futhi kuqhubekisele phambili ukukhula kwebhizinisi. Futhi yilokho kanye amakhasimende akulindele ezinkampanini: isevisi esheshayo, ephumelelayo, neyomuntu siqu.
I-WOZ, ubuhlakani bokwenziwa obuvela e-Octadesk, ipulatifomu yesevisi yamakhasimende ephethwe yi-LWSA, uhlelo lwezixazululo zedijithali zezinkampani, ishintsha ubudlelwano phakathi kwamakhasimende namabhizinisi. Selokhu yethulwa ezinyangeni ezimbalwa ezedlule, i-AI isivele yehlise izikhathi zokulinda isevisi yamakhasimende ngo-70% futhi yandise amazinga okuguqulwa kokuthengisa ngo-80%.
I-WOZ isebenza ngezindlela ezintathu: okokuqala, njengomshayeli wendiza osizayo , lapho iqonda khona imibuzo, ifuna izimpendulo zayo kusizindalwazi, futhi iphakamise impendulo efanele ngokushesha. Kumodi yokubhala , ibhala futhi ifingqa umsindo, yenza kube lula ukuqonda isimo sekhasimende futhi iholele ekongeni isikhathi esifinyelela ezikhathini ezingu-18 eqenjini. Okokugcina, endimeni ye-ejenti , ezokwethulwa maduze, i-WOZ iphatha imibuzo yokuqala, ixazulula izicelo ezilula ezifika ku-80% futhi, uma kudingeka, izithumele ku-ejenti engumuntu.
I-WOZ inikeza izinkampani indlela ehlakaniphile neqondene nomuntu siqu yokuxazulula imibuzo nezinkinga, ize izivumele ukuthi zikhethe ithoni yezwi efanele yokuxhumana ngakunye. "I-WOZ ichaza kabusha umbono wenkonzo yamakhasimende e-robotic, inikeza okuhlangenwe nakho okufana kakhulu nengxoxo yomuntu," kusho uRodrigo Ricco, umsunguli kanye ne-CEO ye-Octadesk.
Indlela u-Octadesk azalwa ngayo
I-Octadesk iyinkampani entsha ye-SaaS (Software as a Service), umkhiqizo wosomabhizinisi baseBrazil, eyazalwa nomsebenzi wokuguqula amaphupho nezinhlelo zibe amabhizinisi amakhulu. Le nkampani yasungulwa ngo-2015 lapho uRodrigo Ricco noLeandro Ueda benquma ukuguqula ukuphathwa kobudlelwano namakhasimende futhi banikeze ubukhali, ukunemba, kanye nokukhula ngokusebenzisa ubuchwepheshe obusezingeni eliphezulu. Njengenye yamapulatifomu ahamba phambili esevisi yamakhasimende eBrazil, i-Octadesk iphatha izingxoxo ezingaphezu kwezigidi ezine kanye nokuvulwa kwamathikithi angaphezu kwezigidi ezingu-1.5 ngenyanga.
Ngo-2021, i-Octadesk yathengwa ngesivumelwano sezigidi zamaRandi yi-LWSA futhi yahlanganiswa ohlelweni lwezixazululo zedijithali lwenye yezinkampani ezihamba phambili embonini yezobuchwepheshe kanye ne-e-commerce. "Umgomo wethu ukudala izixazululo ezintsha zaseBrazil eziyi-100% nokuqinisekisa ulwazi oluhle kakhulu phakathi kwezinkampani namakhasimende," kuphetha uRicco.
