Njengoba kufika ukuphela konyaka, abathengisi bangena esikhathini sokuncintisana kakhulu sekhalenda: abathengi bayanaka, izinqumo ziyasheshiswa, futhi kuba nokuxhumana okwandayo. Kulesi simo, ubuhlakani bokwenziwa abusekho njengomkhuba futhi buba umngane onamandla kulabo abafuna ukwandisa ukuguqulwa, ukwakha ukwethembeka kwamakhasimende, nokudala okuhlangenwe nakho okwengeziwe kwabantu, ngisho nangezinga elikhulu.
Njengoba uSolwazi kanye nochwepheshe we-CRM uJholy Mello , ubuchwepheshe buthuthukisa idatha, bulula izinqubo, futhi buveza izidingo abathengi abangazivezi njalo—kodwa buveza umthelela wangempela kuphela uma bukhonza ubudlelwano obujulile nobuyiqiniso.
- Ukwenza kube ngokwakho ngesikhathi sangempela
I-AI ihlaziya umlando wokuthenga, ukuziphatha kokuphequlula, kanye nezintandokazi zomuntu ngamunye ukuze iphakamise imikhiqizo eklanyelwe wena, okunikezwayo, kanye nokuqukethwe. Lokhu kulungiswa komuntu siqu akube "yinzuzo" futhi kuba yinto ehlukanisayo yokuncintisana: lapho ikhasimende linomuzwa wokuthi umkhiqizo uyabazi ngempela, amazinga okuguqulwa kwabo kanye nokuzibandakanya ayanda kakhulu. Ubuchwepheshe buvumela ukubamba izinhloso ezincane—leyo mininingwane ikhasimende elingazange liyisho, kodwa eshintsha isinqumo salo.
- Ukuzenzakalela kwesevisi yamakhasimende okuhlakaniphile
Ama-Chatbot kanye nabasizi abangokoqobo akuzona nje ezokuphendula imibuzo: uma zihlelwe kahle, ziyasiza ekuxazululeni izinkinga, ziqondise izinqumo, futhi zinciphise ukungezwani ohambweni lwamakhasimende. I-AI ithuthukisa isikhathi sokuphendula, ikhulule ithimba emisebenzini yamasu, futhi iqinisekisa isevisi eqhubekayo kuzo zonke iziteshi. Futhi, lapho kudingeka ukuxhumana nabantu, ikhomba isikhathi esiqondile sokukhuphukela ku-ejenti yomuntu.
- Ukuhlukaniswa okuthuthukisiwe okuqonda okungakhulunywa.
I-AI iyakwazi ukwembula amaphethini angabonakali emehlweni omuntu — amaphrofayili abathengi, izifiso ezingacacile, izimbangela zemizwa, kanye nezinhloso zesikhathi esizayo. Ku-Jholy, lokhu kungamandla eqiniso e-CRM ahlanganiswe nobuchwepheshe: ukusuka "kungubani ikhasimende lami" kuya "kulokho okushukumisa ikhasimende lami." Ngale ndlela, imikhankaso ayibe yinto evamile futhi ibe yizingxoxo eziqondiwe, ngokunemba okukhulu kanye nesabelomali esingachithwanga kakhulu.
- Ukubikezela kokuthenga kanye nezincomo ezihlakaniphile
Amamodeli okubikezela asiza ukubikezela izidingo ngisho nangaphambi kokuba umthengi aveze isidingo. Lokhu kusebenza ekugcwaliseni kabusha umkhiqizo, iziphakamiso ezengeziwe, noma ngisho nokubona ukwehla kwesithakazelo. Lokhu kusebenza kudala okuhlangenwe nakho okumangazayo futhi kwandisa ukwaneliseka: uphawu luvela ngesikhathi esifanele, nesisombululo esifanele.
- Ukuthuthukiswa kohambo okuqhubekayo
I-AI ihlela izithiyo, ibone ukuphazamiseka, futhi ibonise amathuba okuthuthuka kulo lonke uhambo lwamakhasimende—kusukela ekuchofozeni kuya ekukhokheni. Esikhundleni sezinqumo ezisekelwe ekuqageleni, umthengisi uqala ukusebenza nobufakazi obuphathekayo. Ukuthuthuka okuncane ekugelezeni kungabangela ukwanda okukhulu kokuguqulwa, ukunciphisa ukushiywa kanye nokwandisa inani elibonwayo lomkhiqizo.
- Ukuqinisa ukwethembeka kwamakhasimende
Izinhlelo zokwethembeka, okunikezwayo okwenziwe ngezifiso, izikhumbuzo, izincomo, kanye nokuhlangenwe nakho okukhethekile kuba namandla kakhulu nge-AI. Ubuchwepheshe buyasiza ekudaleni ubudlelwano obuqhubekayo obungaxhomekile kuphela ezinsukwini zesizini. Lapho umkhiqizo ubonisa kakhulu ukuthi uyayinaka ikhasimende, kulapho behlala khona kakhulu—futhi beyincoma.
