Ama-Chatbot aguqule indlela izinkampani ezisebenzisana ngayo namakhasimende azo, anikezela ngesevisi esheshayo, ephumelelayo etholakala 24/7. Ngokuthuthuka kwakamuva ekuhlakanipheni kokwenziwa nokucutshungulwa kolimi lwemvelo, ama-chatbot esizukulwane esilandelayo aya ngokuya eba yinkimbinkimbi futhi akwazi ukuphatha ukusebenzisana okuyinkimbinkimbi.
Laba basizi be-virtual abathuthukisiwe basebenzisa ama-algorithms okufunda komshini ukuze baqonde umongo nenjongo engemuva kwemibuzo yekhasimende, okuvumela izimpendulo ezinembe kakhudlwana neziqondene nawe. Ngaphezu kwalokho, bayakwazi ukufinyelela kudathabheyisi enkulu yolwazi ngesikhathi sangempela, banikeze ulwazi lwakamuva nolwazi olufanele.
Enye yezinzuzo ezinkulu zama-chatbots athuthukile amandla awo okuphatha izilimi eziningi nezilimi zesigodi, okuzenza zilungele izinkampani ezinobukhona bomhlaba. Bangakwazi futhi ukuhlanganisa ngaphandle komthungo nezinye izinhlelo zenkampani, njenge-CRM ne-ERP, ukuze banikeze isevisi yamakhasimende ephelele nesebenza ngempumelelo.
Esinye isici esibalulekile amandla okufunda aqhubekayo alawa ma-chatbots. Njengoba bexhumana namakhasimende amaningi, bacwengisa izimpendulo zabo futhi bathuthukise ukuqonda kwabo izidingo zabasebenzisi. Lokhu kubangela isevisi esebenza kahle kakhulu futhi inembe ngokuhamba kwesikhathi.
Ama-chatbot athuthukile angaphinda aphathe imisebenzi eyinkimbinkimbi, njengokuhlela ama-aphoyintimenti, ukucubungula ama-oda, ngisho nokuxazulula izinkinga ezilula zobuchwepheshe. Lokhu kukhulula amanxusa abantu ukuba agxile ezindabeni eziyinkimbinkimbi ezidinga uzwela nokwahlulela komuntu.
Ngaphezu kwalokho, laba basizi bangempela banganikeza isipiliyoni se-omnichannel, basebenzisane namakhasimende ngokusebenzisa iziteshi ezihlukahlukene ezifana namawebhusayithi, izinhlelo zokusebenza zeselula, inkundla yezokuxhumana, nezinkundla zemiyalezo. Lokhu kuqinisekisa isevisi yamakhasimende engaguquki, kungakhathaliseki isiteshi esikhethwe ikhasimende.
Izinkampani ezisebenzisa ama-chatbot athuthukile enkonzweni yazo yamakhasimende ngokuvamile zibika ukwenyuka okukhulu kokwaneliseka kwamakhasimende, izikhathi ezincishisiwe zokulinda, nezindleko zokusebenza eziphansi. Kodwa-ke, kubalulekile ukukhumbula ukuthi ama-chatbot akufanele athathe indawo yesevisi yabantu ngokuphelele, kodwa kunalokho agcwalise, enze ibhalansi ekahle phakathi kokusebenza kahle okuzenzakalelayo kanye nokuthintwa komuntu siqu.
Njengoba ubuchwepheshe buqhubeka nokuvela, singalindela ukuthi ama-chatbot athuthuke kakhulu, okungenzeka ahlanganise izici ezifana nokuzwa izwi nokuhlaziya imizwelo ukuze sinikeze isevisi yomuntu siqu nezwelayo.
