Wake wazizwa uvaleleke ku-maze yocingo, ulalela umculo ongapheli ozodluliselwa ngokuphindaphindiwe, uphinda isicelo sakho kumenzeli omusha ngamunye? Umuzwa wangemva kokuthengisa ungaba ikhanda langempela kubantu abaningi, ikakhulukazi kwezokudayisa, umkhakha osingatha ngokwemvelo umthamo omkhulu wezidingo. Kodwa-ke, emakethe lapho ukwaneliseka kwamakhasimende kungumahluko oyinhloko, kuyaphuthuma ukutshala imali ezisombululweni ezithuthukisa le sevisi, ukuqinisekisa ukwaneliseka nokwethembeka kwabathengi abakhula njalo - futhi kulapho ama-vots egqama njengabasekeli abahle kakhulu.
Ngemuva kokuthengisa kuyithuba elihle lokuqinisa ubudlelwano bamakhasimende. Phela, lapho uhlobo oluthile lunakekela kahle amakhasimende alo ngemva kokuthenga, lwakha ukwethembeka, luba ireferensi, futhi lwandise ngisho namathuba okutuswa kwabanye—ukumaketha “kwezwi lomlomo” okuvamile. Emakethe yanamuhla encintisanayo, lokhu kunakekela kwenza umehluko ekugcineni amakhasimende eseduze, okubonisa ukuthi aziswa kangakanani nokuthi ubudlelwano bawo nomkhiqizo abugcini ngokuthengiselana.
Ngokocwaningo oluvela eHarvard Business School, njengobufakazi balokhu, ukwenyuka nje ngo-5% kokugcinwa kwamakhasimende kungaholela ekukhuleni kwenzuzo ephakathi kuka-25% no-95%, kuye ngemboni. Lokhu kungenxa yokuthi amakhasimende athembekile avame ukusebenzisa imali eningi, futhi kaningi. Kodwa i-voice bots ingena kanjani kulokhu?
Sebefikile ukuze baguqule isevisi yangemva kokuthengisa ngezici ezimbalwa ezandleni zabathengisi: isevisi engu-24/7, evumela ukuxazululwa okusheshayo kwemibuzo evamile efana nesimo soku-oda, ukushintshana, noma ukubuyisela, nganoma yisiphi isikhathi; impendulo esheshayo, ukulalela lokho ikhasimende elikucabangayo ngesipiliyoni futhi ulungise njengoba kudingeka; ukulandelela izicelo, ukuhlela kalula ukulungisa, ukushintshanisa, noma ukwesekwa; kanye nenkonzo yomuntu siqu, ukuqaphela ikhasimende ngegama, ukuhlola umlando walo, nokuqondisa uhambo lwalo ngendlela efana kakhulu neyomuntu.
Ngokunwetshwa kobuhlakani bokwenziwa, lawa ma-ejenti ezwi aya anembe kakhulu futhi athuthukiswe, athuthukisa njalo isisekelo sawo solwazi ukuze asize kangcono ikhasimende ngalinye, asebenze kakhulu futhi aphendule ekuxazululeni izicelo zawo. Futhi iyini imiphumela yazo zonke lezi zinzuzo? Amakhasimende aneliseke kakhulu, athembekile kumkhiqizo, futhi kungenzeka kakhulu ukuthi ayincome kwabanye.
Phela, noma ngabe kunenkinga ngokuthenga kwakho, ukuzibophezela komthengisi ukukusiza ngokushesha nangempumelelo okuzokwenza umehluko ekugwemeni okunye ukukhungatheka nokulimaza isithombe sakho. Kodwa-ke, ukuze umthengisi ngamunye achaze kabusha isevisi yakhe yangemva kokuthengisa futhi ajabulele zonke lezi zinzuzo, kuyacaca ukuthi ezinye izinyathelo zokuphepha azikwazi ukunganakwa ngesikhathi senqubo yokuhlanganisa leli thuluzi.
Okokuqala, qonda izethameli zakho ngokucacile ngangokunokwenzeka nokuthi yimaphi amaphuzu obuhlungu avame kakhulu ngokusekelwe kumikhiqizo noma amasevisi akho. Ngale ndlela, ngaphezu kokuhlela umenzeli wezwi ukuze abhekane nalezi zinkinga, uzokwazi futhi ukuhlanganisa le ejenti nezinye iziteshi zesevisi, uvumele ikhasimende ngalinye ukuthi liqhubeke nokuthola ukwesekwa ngesiteshi elincamelayo. Qiniseka ukuthi unikeza ingxoxo ebukhoma lapha, njengoba abaningi bengase futhi bakhethe ukukhuluma nochwepheshe ukuze bathole usizo.
Enza ngendlela oyifisayo futhi uqeqeshe i-bot noma nini lapho kunokwenzeka ukuze uqinisekise ukuthi iqhuba isevisi yangemva kokuthengisa ngokuqiniseka okukhulayo. Gcina ingxoxo ilula, ingokwemvelo, futhi ishesha, igxile kumuzwa ongcono kakhulu wamakhasimende ukuze angachithi isikhathi ekuxazululeni izinkinga. Ukuphathwa kwedatha kwesikhathi sangempela kubalulekile lapha, okuvumela ukucutshungulwa okulandelela imiphumela yalezi zinsizakalo, okuhloswe ukuthuthukisa okuqhubekayo okuholela ekusebenzeni kahle okukhulu.
Dala ukuhlanganiswa kwe-top-notch nezinhlelo zakho zangaphakathi, uqinisekise ukuhamba komsebenzi okungenazihibe kune-robotic, futhi uvumelane nezidingo ezithile zebhizinisi lakho. Futhi, vele, ayikho indlela yokungaziba ukutshalwa kwezimali ekuvikelekeni kolwazi, okubalulekile namuhla uma kubhekwa izindinganiso zokulawula njenge-LGPD.
I-voice bot ayilona nje ithuluzi lobuchwepheshe, kodwa isixazululo esikwazi ukuguqula ukukhungatheka kube ukwaneliseka, kanye nabathengi abavamile babe amakhasimende athembekile—ngaphandle kokulinda kulayini noma ukulinda impendulo ye-imeyili. Kubathengisi, iyithuluzi elibalulekile lokwakha ubudlelwano obuhlala njalo obususelwe ekwethembeni nolwazi olungenazihibe, kusukela ngokuchofoza kokuqala kuya ekusebenzelaneni kokugcina kwangemva kokudayiswa.
