Ngokusho kocwaningo lukaMcKinsey oluthi "Isimo se-AI ekuqaleni kuka-2024: Ukwamukelwa kwe-AI yesizukulwane kuyakhula futhi kuqala ukukhiqiza inani," ngo-2024, ama-72% ezinkampani emhlabeni wonke azobe esemukele ukusetshenziswa kwe-Artificial Intelligence (AI). Kodwa-ke, iqiniso emkhakheni wokuthengisa lihlukile kakhulu. Ngokusho kombiko we-Gartner othi "I-CIO Agenda Outlook for Industry and Retail," okwamanje izinkampani ezingaphansi kuka-5% kulesi sigaba zisebenzisa izixazululo ze-AI ukudala idatha yamakhasimende yokwenziwa elingisa idatha yangempela.
Kulesi simo, kuyakhuthaza ukwazi ukuthi, ngokusho kombiko we-Gartner, ekupheleni kuka-2025, abathengisi abayisishiyagalolunye kwabayishumi bahlela ukusebenzisa i-AI ukuguqula uhambo lwamakhasimende ngendlela eyenzelwe wena futhi ephumelelayo. Ngaphezu kokuthuthukisa ulwazi lokuthenga lwabathengi, lobu buchwepheshe buyakwazi ukuguqula indlela imisebenzi yokuthengisa ephathwa ngayo, okwenza kube lula ukuhlaziya okunembile nokunesu.
Phakathi kwezinzuzo eziningi i-AI engaletha ezitolo, singaqokomisa ithuba lokuqoqa, ukugcina, nokuhlola idatha ukuze kutholakale amaphethini okuthenga amakhasimende, ukuqonda imikhiqizo ethengiswa kakhulu, nokubikezela isidingo sokuphinda kufakwe impahla. Lo mthombo usiza ekunciphiseni izindleko ezihlobene nempahla engadingekile, imfucuza yomkhiqizo, nokulungiselela ukuphakama kwesidingo ngenxa yesizini.
Ngesizindalwazi esakhiwe nge-AI, abathengisi bangakha amasu okumaketha aqondisiwe, ukukhushulwa okuhlukaniswe ngezigaba, okunikezwayo okukhethekile, kanye nezincomo ezenziwe ngezifiso. Ngale ndlela, ngaphezu kokukhulisa ukuthengisa, ubuchwepheshe bunikela ekuthembekeni kwamakhasimende.
Kuyisimo esizuzisa bonke; phela, umthengisi kufanele abone imiphumela engcono, kuyilapho amakhasimende eyohlala enemikhiqizo nemikhiqizo ayithandayo, ngokuvamile enezikhushulo.
I-AI iphinde ithembise ukusiza kakhulu abathengisi ekuphathweni kokusebenza kanye nezezimali kwezitolo zabo, isize ekulawuleni kangcono isitokwe futhi igweme ukulahlekelwa. Isibonelo salokhu "uhlu lokukhetha," oluzoba "uhlu lokuthenga lwempahla" lomthengisi ngaleso sikhathi. I-AI ibizocabangela kakade isitokwe samanje, imali ekhona, izibikezelo zokuthengisa zezinsuku noma amasonto azayo (uma kucatshangelwa isikhathi sonyaka), kanye nezinsuku zokuphelelwa yisikhathi komkhiqizo ukuze ikhiqize uhlu lokuthenga olunembile. Inqubo yokuthenga eqinisekile inciphisa ukulahlekelwa futhi isiza ukugeleza kwemali komthengisi, okungadluliselwa kumthengi ngentengo yokugcina yomkhiqizo, okwenza umshini wokuthengisa usebenze kahle kakhulu.
Ngamafuphi, i-AI iyatholakala kubathengisi futhi ingabanika amandla okwenza izinqumo ezinolwazi oluthe xaxa, bathuthukise ukusebenza kwabo, futhi banikeze ulwazi oluqondene nabo ngabathengi. Ngokusebenzisa lobu buchwepheshe, osomabhizinisi bangancintisana ngempumelelo emakethe enamandla kakhulu futhi encintisanayo. Kulesi simo, imakethe yomhlaba wonke yamathuluzi e-AI ekuthengiseni kulindeleke ukuthi ikhule kakhulu, ifinyelele, ngokusho kwezibalo ze-Statista, ama-US$31 billion ngo-2028. Ngalezi zinto ezintsha, i-AI ayisizi nje kuphela kodwa futhi iguqula kakhulu ukuthengisa, ikwenze kube lula, kube ngcono, futhi kugxile kumakhasimende.
