Eminyakeni yamuva nje, i-HR idlulele ngale kokuba yindawo yokusekela futhi izihlanganise njengesizinda samasu phakathi kwezinkampani ezithile eziye zaliqonda iqhaza layo ebhizinisini. Ngo-2026, lokhu kushintsha kulindeleke ukuthi kudlondlobale, lapho abaphathi babantu bethatha indima yokuthatha izinqumo futhi babe nomthelela ngokuqondile emiphumeleni yezinkampani, abaholi abaya ngokuya beqhutshwa idatha, ubuchwepheshe, kanye nombono odidiyelwe wokusebenza kwabantu nenhlangano.
Izinguquko ezenzekayo njengamanje zingafingqwa ngokuthi, kodwa azikhawulelwe, ukuthi i-HR izibeka kanjani ngaphakathi kwenkampani. Ukugxila akusekho kuphela ekuheheni, ekuthuthukiseni, nasekugcineni ithalente, kodwa kunalokho ukuthuthukisa amasistimu alindele ukuziphatha, ukulungisa izinqubo, nokuxhumanisa ukuphathwa kwezinsiza nezinjongo zebhizinisi. Indawo kufanele isuke ekusebenzeni ngokuziphendulela futhi esikhundleni salokho isebenze njenge-radar yamasu, ekwazi ukubikezela izimo, iphakamisa izixazululo, nokulinganisa umthelela wezinqumo ngesikhathi sangempela.
Ubuchwepheshe njengenjini yendlela entsha yokuphatha abantu.
Umbiko othi “Ikusasa Labasebenzi eBrazil,” okhiqizwe uDell, ubonisa ukuthi iminyango yezabasebenzi engaphezu kuka-70% isivele yenza izinqubo ngokuzenzakalelayo futhi u-89% uhlose ukuzisebenzisa ngokuzenzakalelayo esikhathini esizayo esiseduze. Kodwa-ke, ama-25% ezinkampani namanje ayikasebenzisi isoftware ye-HR futhi zingama-42% kuphela ezisebenzise i-AI kunoma iyiphi inqubo.
Lokhu kungenzeka kuphela ngoba ubuchwepheshe buvule imingcele emisha ye-HR. Ubuhlakani bokwenziwa, ngokwesibonelo, sebuvele busetshenziswa njengozakwethu ekukhetheni, ekuhlaziyweni kwedatha, ngisho nokubuyekezwa kokusebenza, okuguqula ukuhlaziya obekukade kuncike ezinqumweni ezisekelwe ebufakazini. Amathuluzi ezibalo zabantu nawo athola amandla, avumela abaholi ukuthi baqonde ukuthi yini ngempela ekhuthaza, egcinayo, futhi ethuthukisa amaqembu abo, ngaphandle kokuthembela kuphela ekwazisweni noma ekuboneni komuntu ngamunye.
Ubuchwepheshe obunozwela: ibhalansi echaza u-2026
Omunye umkhuba okufanele uqiniswe ukuhlanganiswa phakathi kobuchwepheshe nokuzwela komuntu. Ngokwenhlolovo yakwaDeloitte, u-79% wabaholi bakwa-HR bakholelwa ukuthi uguquko lwedijithali lubalulekile ekusaseni lokuphatha abantu. Nokho, ubuchwepheshe bubodwa abanele; kuyadingeka ukwenza izinqubo zibe ngumuntu. Kulo mongo, abaholi abazogqama ngo-2026 kuzoba yilabo abakwazi ukusebenzisa idatha ukuze baqondise izinqumo, kodwa ngaphandle kokushiya umbono wangempela, futhi ngaleyo ndlela, i-HR yamasu iyaqiniswa njengebhuloho phakathi kokuhluzeka kwengqondo kanye nemizwa.
Amamodeli omsebenzi
Amamodeli omsebenzi nawo ayangena kule equation. Amafomethi we-Hybrid kanye ne-remote abelokhu ehlanganisa eminyakeni yamuva nje njengamamodeli avumela ukuguquguquka okukhulu. Ngokocwaningo luka-Gartner lwango-2023, cishe u-75% wabaholi bamabhizinisi bahlose ukusebenzisa umsebenzi oyingxube unomphela ezinhlanganweni zabo, ngenxa yokwenyuka kokwaneliseka kwabasebenzi kanye nokunciphisa izindleko zokusebenza.
Ngaphandle kwezinombolo ezivumayo zomsebenzi oyingxubevange nomsebenzi okude, kubalulekile ukuqaphela ukuthi imodeli ngayinye inezinzuzo nemikhawulo, futhi ukukhetha okuhle kuncike esikhathini nezidingo zamasu zenkampani ngayinye. Nakuba amafomethi aguquguqukayo eletha izinzuzo ezibalulekile, ukusebenza komuntu mathupha kusagqama njengenye yamamodeli asebenza kahle kakhulu emabhizinisini amaningi. Phakathi kwezinzuzo zayo eziyinhloko ukwakha ubudlelwano obusheshayo, ukukhuthazwa kokubambisana okuzenzakalelayo, ukuqinisa isiko lenhlangano, nokufunda okusheshiswayo, ikakhulukazi kochwepheshe ekuqaleni kwemisebenzi yabo.
Isizukulwane Z kanye nengcindezi yamamodeli amasha okuphatha.
Ukufika kweGeneration Z emakethe yemisebenzi nakho kusheshisa izinguquko ezinkampanini. Exhumeke kakhulu, enolwazi, futhi edinga kakhulu ngokwenhloso nempilo enhle, lezi zingcweti zibekela inselele ubuholi bendabuko kanye namamodeli okuphatha futhi zilethe okulindelekile kokuguquguquka kanye nezimfuno zezindawo ezintsha nezobuchwepheshe. Ngokombiko we-People Management Trends Report ka-2025, othuthukiswe yi-GPTW Ecosystem and Great People, iGeneration Z ikhonjwe ngamaphesenti angama-76 abaphendulile njengenselelo enkulu yokuphathwa kwabantu, ngaphambi kakhulu kwe-Baby Boomers (owazalwa phakathi kuka-1945 no-1964), ngama-8%.
Ngokubona kwami, izinkampani eziningi zilahlekelwe indlela yazo kule mpikiswano. Yize kubalulekile ukuthi abaphathi baxhumane ngolimi olufanayo namaqembu abo, angikholwa ukuthi impendulo isekubumbeni izinhlangano kuphela kulokho iGeneration Z ethi bayakufuna. Kukhona abantu abasha abanamaphrofayili, ijubane, nezindlela zokusebenza ezihluke kakhulu, futhi indima yenkampani iwukuba (futhi inikeze) ukucaca mayelana nezici zabo kanye nesikhalo, kanye nokusekela lokhu ngokungaguquki.
Futhi lokhu kucaca, ngeshwa, kuyinto iGeneration Z ngokwayo eyazisa kakhulu. Njengoba nje ezinkundleni zokuxhumana, lapho abantu abathatha uhlangothi, bekhombisa ubuqiniso, futhi bengesabi ukuveza imibono yabo kugqame, noma ngabe lokhu kungathandeki ingxenye yababukeli, kwenzeka okufanayo endaweni yezinkampani. Labo abathatha uhlangothi bakha ukwethembana. Labo abahlala "ocingweni," bamane balandele izitayela futhi bagweme ukukhetha okuqaphelayo, balahlekelwa amandla, ukuhambisana, kanye nekhono lokuheha ithalente elifanele. Uma isiko lisobala, umuntu ngamunye angahlola ukuthi leyo ndawo iyahambisana yini nokuthi bayini nokuthi bafunani, kungakhathaliseki ukuthi ungowasiphi isizukulwane.
Isiko likalwa, hhayi nje wamenyezelwa.
Isiko lenhlangano nalo liyayeka ukuba yinkulumo nje bese liyalinganiseka. Amathuluzi okuqapha isimo sezulu, ukuzibandakanya, nokuziphatha kuzovumela abaholi ukuthi baqonde ngokunembile izidingo zangempela zamaqembu abo, benze izindawo eziya ngokuya ziba ngcono ekuthuthukisweni kwabantu nokukhula kweqembu.
Okwake kwancika emibonweni eqondile manje kusekelwa idatha eveza amaphethini, izinselele, namathuba okukhula. Ehlanganiswe nezinkundla ezixhuma inhloso, ukusebenza, kanye nokuphila kahle, lawa mamethrikhi enza isiko libonakale futhi lisebenze. Ngakho, esikhundleni sokwenza okuthile ukuze kugwenywe izinkinga kuphela, izinkampani ziqala ukusebenzisa ulwazi olufanelekayo ukuze ziqinise amabhondi, zithuthukise ithalente, futhi zikhuthaze okuhlangenwe nakho komsebenzi okuhambisanayo nokunempilo.
Esimeni soshintsho olusheshayo kanye nokushoda kwethalente eliqeqeshiwe, indima ye-HR ukuqinisekisa ukuthi inkampani ifunda futhi ijwayelane nezimo ngokushesha kunemakethe. Lokhu kudinga abaholi abakwazi ukuhlola, ukulinganisa, ukuhola, kanye nokuqhubeka nokwenza ngcono izinqubo zabo, njenganoma iyiphi enye indawo yamasu ebhizinisi. Umnyango wakwa-HR owagqama ngo-2026 akusiwo owamukela wonke amathuluzi amasha, kodwa yilowo owazi ukuwasebenzisa ngobuhlakani, ekuhlinzekeni isiko eliphilayo, lomuntu, kanye nokusebenza okuphezulu.
Ekugcineni, ukugxumela phambili okukhulu kwale ndawo kusekushintsheni ekubeni umlamuli kuya ekubeni umgqugquzeli: ukushayela uguquko, ukuqinisa isiko, nokudala indawo lapho ukukhula komuntu ngamunye kanye nokukhula kwebhizinisi kuhambisana. Ngo-2026, ochwepheshe bakwa-HR abazokwenza umehluko kuzoba yilabo abaqonda ukuthi ubuchwepheshe abufaki ubuholi, kodwa ngokuqinisekile bukhulisa ukufinyelela kwabo.
Umuntu oneziqu ze-psychology evela e-PUC-Campinas, one-MBA ekuphathweni kwephrojekthi evela ku-FGV, u-Giovanna Gregori Pinto ungumsunguli we-People Leap futhi ohamba phambili ekuhlelweni kwezindawo ze-HR ekukhuleni kobuchwepheshe bokuqalisa. Ngesipiliyoni seminyaka engamashumi amabili ezinkampanini ezinamasiko asheshayo, wazakhela umsebenzi oqinile kuma-giants afana ne-iFood no-AB InBev (Ambev). Kwa-iFood, njengeNhloko Yabantu - Tech, uhole ekwandiseni ithimba lezobuchwepheshe lisuka kubantu abayi-150 laya ku-1,000 esikhathini esingaphansi kweminyaka emine, lihambisana nokugxuma kusuka kuma-oda anyanga zonke ayizigidi eziyi-10 kuye kwangama-50. Kwa-AB InBev, njengoMqondisi we-Global HR, waliphinda kathathu iqembu ngaphambi kwesikhathi esimisiwe, wakhuphula i-People NPS ngama-670%, wakhuphula ukusebenzelana ngo-21%, futhi wehlisa inzuzo yobuchwepheshe yaba sezingeni eliphansi kakhulu emlandweni wenkampani.
