I-Artificial intelligence (AI) isivele yaba khona kakhulu ezimpilweni zethu zansuku zonke, kusukela kuma-algorithms atusa amamuvi nomculo kuya ezinhlelweni zokuxilonga zezokwelapha nezimoto ezizimele. Intuthuko yayo iye yashesha futhi ihlaba umxhwele, iphakamisa imibuzo ngekusasa lobuchwepheshe kanye nomthelela wabo emphakathini. Ngokombiko ka-Gartner wango-2024, kubikezelwa ukuthi ngo-2027, u-70% wokusebenzelana kwebhizinisi uzobandakanya uhlobo oluthile lwe-AI, kodwa lawo anomthelela omkhulu wokunquma asazoncika ekuxhumaneni kwabantu okuyiqiniso. Ngakho-ke, umbuzo oyinhloko uvusa inkanuko: esikhathini esizayo, yini ezokwenza umehluko ngempela, imishini ebalayo noma abantu abazizwayo?
Ngokuthuthuka ngakunye ku-AI, siphoqeleka ukuthi sibheke ngaphakathi. Kakade, kusho ukuthini ngempela ukuba umuntu? Impendulo ilele emizweni, ekuqineni, nekhono lokuhola ngenjongo. Namuhla, ukuhlakanipha okungokomzwelo akufiseleki nje kuphela, kubalulekile ukuze uzulazule emhlabeni oshintshayo ngesivinini esikhulu. Ucwaningo olwenziwa yi-TalentSmart (2023) luveza ukuthi u-90% wochwepheshe abenza kahle banamazinga aphezulu obuhlakani bemizwa, kuyilapho u-20% kuphela wabantu abangasebenzi kahle ababonisa leli khono. Ufuna isibonelo esisebenzayo? Cabanga ngomholi obeka phambili ukuxhumana nethimba labo—balalela, balungise, futhi benze ngozwela. Lo mholi akagcini ngokukhuthaza-bakha isiko okungekho mshini ongakwazi ukuliphindaphinda.
Kodwa-ke, ukuthuthuka okusheshayo kwe-AI nakho kuphakamisa ukukhathazeka. Enye yazo umthelela emakethe yemisebenzi, okungenzeka ukuthi imishini izoshintsha kakhulu abasebenzi bemisebenzi eyahlukene. I-World Economic Forum, embikweni ka-2023, ibikezela ukuthi kungenzeka ukuthi esikhundleni semisebenzi eyizigidi ezingama-85 kufakwe ama-automation ngo-2025, kodwa ngesikhathi esifanayo, kuzovuleka amathuba emisebenzi emisha eyizigidi ezingama-97, ikakhulukazi emikhakheni edinga amakhono abantu, njengokucabanga okujulile, ukusungula izinto, kanye nobuhlakani bemizwa. Njengoba kunikezwe lokhu, kuyadingeka ukukhomba: ukuncika ku-AI kuyingozi. Isibonelo, lapho abaholi besekela izinqumo zabo kudatha kuphela, balahlekelwa okuthile okubalulekile: umbono, ngoba i-AI ingasho ukuthi "kanjani," kodwa ingasho ukuthi "kungani"; ama-algorithms akhomba amaphethini, kodwa awakwazi ukubhekana nokungaqondakali - indawo lapho amathuba amakhulu kakhulu avela khona. Futhi, esinye isixwayiso: izinhlangano ezilulaza ukusebenza kwazo egameni lokusebenza kahle zizimbela amathuna azo; amakhasimende angase athande ubuchwepheshe, kodwa athembe abantu, futhi amaqembu ahlonipha izinqubo, kodwa alandela abaholi.
Manje, umbuzo ongenakugwenywa: ulungiselela kanjani ukuhola kulo mhlaba oshintsha njalo? Ukubuyekeza amakhono akho ezobuchwepheshe akuseyona inketho, kuyisibopho. Kodwa, xwayiswa: lesi yisiqalo nje. Kunanini ngaphambili, kubalulekile ukweqa imishini futhi utshale imali kulokho okusenza sihluke - ikhono lethu lokuqonda, ukuzivumelanisa nezimo, kanye nokukhuthaza. Lesi yisikhathi sokuthuthukisa okuthile okujulile: i-charisma kuzo zonke izilinganiso zayo, ukuhlakanipha okungokomzwelo okuxhumanisayo, ubuhlakani bezenhlalo obakha ubudlelwano bangempela, ubuhlakani bomongo obusivumela ukuthi sibheke izimo eziyinkimbinkimbi - laba abahlukanisi bangempela bomholi ongafuni nje ukusinda kodwa aphumelele emhlabeni oqhutshwa izinguquko. Ngoba, ekugcineni, ubuchwepheshe bungalinganisa cishe yonke into, ngaphandle kwalokho okusenza sibe abantu.
Emhlabeni esiwakhayo, okubalulekile kwawo wonke umuntu kufanele kucace: ukuthuthukisa ubuhlakani bemizwa. Futhi nali iphuzu elibalulekile: ukuhlakanipha kwemizwa akusona isipho ebekelwe abambalwa abanenhlanhla; ingafundwa, ithuthukiswe, futhi iguqulwe ibe inzuzo yakho enkulu yokuncintisana. Konke kuqala ngesinqumo: ukwenza ngcono. Ukuhlakulela leli khono akuyona into ewubukhazikhazi; Kuyisidingo. Yilokho okuhlukanisa abaholi abakhuthazayo nabaguqukayo kulabo abazokhohlakala, ngoba esimweni lapho imishini yenza okuningi kodwa izizwa incane, labo abanolwazi lobuciko bokuxhumanisa ngokomzwelo bayohlale bebalulekile.
Ekugcineni, ikusasa akulona ele-AI kuphela, noma elobuhlakani bemizwa. Ngowalabo abakwaziyo ukuhlanganisa la mabutho amabili. Abaholi abachwepheshile kwezobuchwepheshe kodwa abagcina ukuthintwa komuntu bazoba abalingiswa bangempela bale nkathi entsha.
Ngu-Eric Machado, i-CEO ye-Revna
