Ukuthumela imiyalezo ngokuzenzakalelayo ngama-chatbots kuyithuluzi elibalulekile kusevisi yamakhasimende, elihlinzeka ngokusebenzisana okusheshayo nokuphumelelayo. Kodwa-ke, ukuze kuqinisekiswe ukusebenza kwalezi zixazululo, kubalulekile ukusebenzisa izindlela ezingcono kakhulu, ukuguqula uhlelo lwezingxoxo lube umsizi obonakalayo.
Abasizi be-Virtual: ukuvela kwama-chatbots
Ukuvela kobuchwepheshe bobuhlakani bokwenziwa kwenze ukuba ngcono kwamathuluzi e-chatbot ekuphishekeleni isevisi yomuntu ngamunye ngezimpendulo eziqondene nawe.
Ukuthuthukiswa kwamamodeli e-chatbot ngokuhlanganiswa kwezixazululo zobuhlakani bokwenziwa kuphinde kwalungisa lawa mathuluzi njengabasizi ababonakalayo. Okwamanje, izingxoxo ezizenzakalelayo zingahlanganiswa kalula kuzinqubo zokuthengisa namamethrikhi afana ne-CRM kusetshenziswa izifanekiso ezitholakala ku-inthanethi.
Ukwenza ngokwezifiso umsebenzi
Ngalolu shintsho, umsizi we-virtual uvumela isevisi ebushelelezi, nokufinyelela kalula kumlando wekhasimende. Ngomsizi we-virtual, kungenzeka ukuqeqesha ama-bots ukuphatha imibuzo yedatha eyinkimbinkimbi ukuze kusizwe ama-agent angabantu uma kudingeka, kuqinisekiswe ulwazi olunzulu ngomsebenzisi ngaphandle kokukhungatheka.
Ikusasa lama-chatbots.
Maduze, ama-chatbot ahlanganiswe nobuhlakani bokwenziwa athembisa ukuqhubekisela phambili ukuguqula ulwazi lomsebenzisi ngokuhlanganisa ukuphathwa kwedatha kusuka kuzwi, isithombe, nevidiyo. Lawa mathuluzi ngeke aphendule imibuzo yombhalo kuphela kodwa futhi aqonde imiyalo yomlomo, adale ukusebenzisana kwemvelo okwengeziwe okusondeza umsebenzisi.
Ngaphezu kwalokho, ikhono lokuhlaziya izithombe lizovumela ukuxilonga okubonakalayo, okufana nokudalwa kwe-infographics, ukuhlonza umkhiqizo, kanye nosekelo oluthuthukisiwe lobuchwepheshe ngemiyalezo ezenzakalelayo. Ngalokhu kuqanjwa kabusha, ama-chatbot aguqukela ekubeni abasizi abayinkimbinkimbi nakakhulu, enikeza izixazululo zomuntu siqu nezishesha, kuyilapho eqhubeka nokuthuthuka ngokufunda idatha okuqhubekayo ukuze kuthuthukiswe isevisi, kuguqule ithuluzi libe umsizi obonakalayo.
*U-Adilson Batista unguchwepheshe kwezobuhlakani bokwenziwa - adilsonbatista@nbpress.com.br
