CryptoMKT , has announced the launch of IRIS, its new AI-powered virtual assistant. This advancement aims to significantly improve the user experience, facilitating access to quick answers and reducing query resolution time.
Denise Cinelli, COO of CryptoMKT, was responsible for implementing the project and currently closely monitors the AI's learning progress. Thanks to this continuous monitoring, IRIS is constantly evolving, allowing it to respond with increasing accuracy to queries made through the customer service chat.
“IRIS is an important step in our efforts to offer more efficient and secure customer service. This tool not only reduces response times, but also ensures that our users obtain accurate and reliable solutions in real time. It is yet another demonstration of our commitment to improving the experience of those who trust our brokerage to trade cryptocurrencies,” explained Cinelli.
The COO highlights the efficiency, intelligence, and security that IRIS offers in real time. With this innovative tool, the main benefits that IRIS brings to users include:
- Real-time efficiency: IRIS responds quickly and accurately, reducing wait times and optimizing the user experience.
- Advanced intelligence: Thanks to its learning and adaptation capabilities, IRIS offers personalized responses based on intelligent algorithms that adjust to each user's needs.
- Security guaranteed: IRIS was designed to operate under the highest security standards, protecting user information and ensuring trust in every interaction.
“With IRIS, we not only improved customer service, but we also reaffirmed our commitment to cutting-edge technology and the security that sets us apart. I am convinced that IRIS will revolutionize the way our users interact with the platform,” added Cinelli.
