Twinjiye rwose mubihe byo Kwikiza IT. Ubu ni uburyo bushya bw'ikoranabuhanga aho sisitemu n'ibikorwa remezo bitagaragaza gusa amakosa ahubwo bifata ibyemezo no gukora ibikorwa byo kwikosora mu bwigenge, udategereje kwemezwa n'abantu cyangwa bitewe n'itsinda rishyigikira. Ndabona iri terambere rirenze udushya gusa; nikintu cyihutirwa ukurikije ubwiyongere bugoye bwibidukikije bigezweho.
Mu myaka mike ishize, twiboneye ubwihindurize bwubuyobozi bwa IT kuva muburyo butagaragara bugera kubikorwa, hamwe no gukoresha cyane ibikoresho byo gukurikirana no kumenyesha. Ariko nubwo hamwe nihindagurika, dukomeje gukora mugihe gito, aho kunanirwa bigikenewe gusobanurwa no gukemurwa nintoki. Igisubizo nigihe cyo gusubiza kigarukira kubushobozi bwabantu, gutinda gukemura ibyabaye, ingaruka kuburambe bwabakoresha, nibipimo byerekana imikorere mibi.
Uburyo bwo Kwikiza IT uburyo butandukana niyi nziga. Yerekana guhuza icyitegererezo cyubwenge rwose, aho automatisation ihujwe nubushobozi bwo gusesengura no guhanura kugirango utegure ibibazo, ugakosora mugihe gikwiye, kandi uhore wigira kubintu byahuye nabyo. Ntabwo ari ugukora gusa imirimo yihariye cyangwa gukoresha inyandiko ikosora; turimo tuvuga icyitegererezo aho ubwenge bwubukorikori (AI), kwiga imashini, hamwe no kuvuka kavukire hamwe na sisitemu ya IT Service Management (ITSM) ituma sisitemu yo kwisuzumisha.
Mubunararibonye bwanjye, nashyize mubikorwa iyerekwa muguhuza ibikorwa bya robo yimikorere (RPA), ubushobozi bwa AI, hamwe nuburyo bwimbitse bwo guhuza hamwe na sisitemu. Ubu bwubatsi butuma ibyabaye bikururwa no kunanirwa, nka seriveri irenze urugero, serivisi yahagaritse gusubiza, cyangwa spike idasanzwe mu gukoresha kwibuka, gukemurwa mu buryo bwikora, kuva gutahura kugeza gukemura. Automation irenze kure "gutangira serivisi"; ikubiyemo ibitekerezo byumvikana, gusesengura imizi, gufungura itike mu buryo bwikora no gufunga, no gutumanaho mu mucyo hamwe nabafatanyabikorwa mu bucuruzi.
Ndabona ingaruka nziza zubu buryo burimunsi. Kugira ngo tubitangire urugero, reka dusuzume ikibazo cya hypothettike yikigo cyimari gihura n’ibihumbi n’ibihumbi guhamagarwa buri kwezi, nkamatike, gusubiramo ijambo ryibanga, ndetse n’ibibazo bikomeye by’ibikorwa remezo. Mugukoresha urubuga rwibanda kuri IT-Kwikiza IT, umubare wabaterefona urashobora kugabanuka cyane, kugabanya igihe cyo gukemura no kongera imikorere. Byongeye kandi, irekura amatsinda ya tekiniki kugirango yibande kubikorwa byingenzi, aho gusubiramo kandi bifite agaciro gake.
Ni ngombwa kumva ko igitekerezo cyo kwikiza IT atari ibintu byiza bya futuristic; ni igisubizo gifatika kubisabwa muri iki gihe. Hamwe no kwiyongera kwimyubakire yagabanijwe, ibicu byinshi, microservices, hamwe nibidukikije bivanze, ibikorwa bigoye bya IT byabaye byinshi kuburyo kugenzura intoki bitagihagije. Ubushobozi bwa muntu bwo gukurikirana, gusobanura, no gukora burarenze. Aho niho Kwikiza IT biza, nkurwego rwubwenge butuma ukomeza, kwihangana, no gukora nta makipe aremereye.
Nizera neza ko ejo hazaza h'ikoranabuhanga rishingiye ku bwenge, kwikiza. Ejo hazaza aho urubuga rukora, rukomeye, kandi rugenda rutagaragara kuko rukora gusa. Iki gihe gishya gisaba guhindura imitekerereze. Tugomba guhagarika kubona automatike nkikintu cyitaruye hanyuma tugatangira kubibona nkikiza-cyo kwikiza no guhuza ibidukikije. Kwikiza-IT ni ishingiro ryibi. Ntabwo isimbuza abantu, ariko itezimbere umurimo wabo, ikerekeza intumbero kuva kumirimo ikora kugeza guhanga udushya. Nzi neza ko uru rugendo byanze bikunze.
