AOmniChat,Brazilian leading platform in chat commerce, has just announced its native integration with the e-commerce platforms Magento and Shopify. More than just integrating systems, the novelty positions OmniChat's artificial intelligence as the central element of the operation autonomous sales agents begin to use, in real time, data derived from integrations with e-commerce platforms to enhance results in a personalized and automated way
The new integration layer includes the use of generative AI applied to sales, with the Whizz Agent, the autonomous sales agent developed by the company. The agent acts as a human salesperson, in real time, recommending products, responding to questions and guiding the client to conversion — everything in a personalized and scalable way
From the native integrations, o Whizz pode enviar produtos, collections and direct checkout links in the conversation, automate routine reception tasks such as tracking and order status, issuance of invoice and second copy of bills, besides activating cart recovery campaigns and, with VTEX, payment reminders via PIX and order status
With the new integrations, the company becomes the platform with the widest coverage among the main e-commerce players, with native connectivity to VTEX, Magento і Shopify — the three players in digital retail in Brazil
Beyond the VTEX integration we already offer, the expansion of the scope to Magento and Shopify strengthens our positioning as the most comprehensive ecosystem of sales assisted by conversational channels.Integrations like these simplify adoption and enhance a seamless digital purchasing journey, affirms Maurício Trezub, CEO da OmniChat
Plug & play para escalar ventas en el chat
The advantage of the new integrations is not only in native connectivity, but in the capacity of autonomous agents to transform e-commerce data into sales interactions with context and personalization. Among the functionalities of AI are
- Consulta e recomendação de produtos e coleções em tempo real, based on stock, history and profile of the consumer, 24 horas al día y 7 días a la semana
- Geração e envio de links de checkout instantaneamente, reducing friction and conversion time
- Answering questions and guiding the entire purchase journey, como un vendedor humano
- Activation of smart campaignscart recovery and payment reminders (including via PIX, com VTEX
Currently, more than 500 brands use OmniChat to enhance their results through conversational sales, among them, Decathlon, Acer, Nature, La Moda e AZZAS 2154
