А MakeOne, national company specializing in unified communication, мобільність, solid customer experience (CX) strategies and personalized consulting, announces partnership with Five9, leading provider of cloud contact center software, based in California, in the United States
Companies seek to expand the use of artificial intelligence in Customer Experience strategies in the Brazilian market. Due to its portfolio of solutions and national presence, the consulting of MakeOne is the differentiator within the Five9 ecosystem
"We know that MakeOne is a well-recognized integrator in the CX segment". I have followed the company's evolution for at least 25 years and, therefore, I understand what they represent and their importance within our ecosystem, says Luis Sirera, Country Manager of Five9 in Brazil
Five9 offers a comprehensive set of cloud-based solutions to interact with customers through various communication channels, empowering managers with insights and knowledge about Contact Center performance. This allows companies to achieve the best business results through their native cloud platform. The company delivers customer experience solutions with a wide range of system integrator partners, with a program that covers the whole world
Five9 has been cloud-native since its creation in 2001. With the increase in the adoption of these solutions in the American market, the company had robust growth. In mid-2017, emphasized its international expansion, particularly in the Latin American and European markets. Since then, Five9 more than tripled its results, with a forecast to close 2024 with revenue exceeding US$ 1 billion
For Reinaldo Delgado, CEO of MakeOne, having a large company as a partner with a similar vision for CX strategies is highly relevant and essential for the success of both companies. We know that bringing empathy to customer service is very important for the success of a customer experience strategy, therefore we seek to understand in your journey, where new initiatives, how the introduction of artificial intelligence, can be better applied. Five9 operates in the same way, this is yet another factor that makes this partnership beneficial for both companies, explain Delgado
According to Luis Sirera, the proper use of the available data infrastructure is imperative in the implementation of artificial intelligence initiatives in service. The advisory support that MakeOne offers to clients, in this sense, complements the technological offering of Five9. Artificial intelligence brings many benefits in customer contact and allows companies to be more efficient, enhancing the experience in customer service. Its use assists Contact Center agents in more accurately accessing customer information, keeping the focus on resolution, affirms the executive
For Sirera, map the customer journey and identify best practices in the use of artificial intelligence, and where it really makes sense in the service, what are the differentiators of MakeOne in the Brazilian market, making it a strategic and important partner for Five9 in the region. "The functional integration of our solutions", with benefits and tangible results in your implementations, highlights the performance of MakeOne with companies from various sectors, finalizes the Country Manager of Five9
