The first 60 days of marketing Zenvia's generative AI Chatbot, that enables companies to create personal experiences, envelopes and fluids throughout the customer journey, they already show the impact of technology on the market
During this period, small and medium enterprises in the agricultural sectors, technological, legal, real estate, financial, tourism, services and retail invested in the product and completed 99 generative AI chatbots, that is to say, more than three every two days!
Among the main use cases are: checking the schedule of events and training, triage of care, confirmation of participation in events, information about the company and its products, guidelines on buying and selling, registrations, consultations and contract management.
The easy creation and implementation of the Generative AI Chatbot are responsible for the results, allied to the company's effort to increasingly enhance the ability to use a robot with high natural language processing capacity and understanding of complex questions to create intelligent and problem-solving conversations
Traditional chatbots take days, weeks or months to go live. Now we are talking about creating value with AI in about 5 minutes. A milestone for those who need efficiency to achieve good results, what is the reality of all companies, still with a greater impact on medium and small”, says Lilian Lima, CTO of Zenvia.
The generative AI chatbots that have been created have generated 147 new skills for the knowledge base (the specializations that the chatbot performs in the customer journey) and more than 100 pieces of content.
With our richer knowledge base, our clients have many more resources to develop their generative AI chatbots, what ensures a better understanding of consumer behavior and greater accuracy in responses, reinforces the CTO of Zenvia.
This benefit adds to the competitive advantages already mapped by the company, and can be translated as: increase in operational efficiency, cost reduction, improvement of user satisfaction and reduction of response time and support for multiple languages and cultural contexts
The solution
Zenvia's Generative AI Chatbot allows customers to set up and customize their chatbots with just a few clicks, without the need for technical knowledge. For that, just express the needs in a single text box and that's it
Among the features, the user-friendly interface stands out, the ease of defining the scope in informal language, the simplified integration with the communication channels available in Zenvia Customer Cloud and alignment of the appropriate tone of voice to the brand. Users can also add skills at any time, increasing the flexibility and utility of the Generative AI Chatbot
New features are already being developed, focusing on integration into clients' ecosystems through APIs, ERPs, CRMs and market integration solutions
"We are opening up various possibilities for the future of customer experience", complete Cassio Bobsin, CEO of Zenvia.
