The Dialogue,e-commerce solutions company of BBM Logistics, completes ten years of existence, reaching a milestone. The company announces that it has surpassed the mark of 1,6 million deliveries per month
The carrier, that specializes in deliverieslast mileformarketplacesand e-commerce stores, collects and sends orders for large companies like Amazon, Renner and Boticário.Currently, the client portfolio has more than 90 clients. Based in Porto Alegre, the company has branches in Jundiaí (SP), Curitiba (PR) and Palhoça (SC), Londrina (PR), Maringá (PR), Belo Horizonte (MG), Brasília (DF), Aparecida de Goiânia (GO), Anápolis (GO) and Serra (ES). Furthermore, operates in more than 50 partner distribution centers
For being from Porto Alegre, the largest market for Diálogo is in the South region.However, with high growth in recent years, the company expanded its capacity and reach and, today, your delivery people visit thousands of homes of 1.980 municipalities across the country
The Dialogue, that was absorbed by BBM in 2020, it is a strategic arm for the company that offers logistics solutions from the collection of raw materials or inputs to delivery to the final consumer.
More and more people are using the electronic channel to shop, making this market attractive. With Dialogue, we help the largest e-commerce companies deliver their products to customers' homes, efficiently and punctually, affirms Agapito Sobrinho, CEO of BBM Logistics
In the last month, Diálogo was recognized with the First Try Delivery Success (FTDS) award, granted by Amazon. This indicator reinforces the efficiency of the company's operational model, ensuring that orders are delivered on the first attempt, without resends or rescheduling.
New operations leader
Diálogo appointed a new operations manager. Gilberto Hugen, who has been with the company since its founding (in 2015) , will have the mission to promote continuous improvement in processes to ensure even more agility in the delivery network logistics
My challenge is to optimize processes and ensure the efficiency of operations, what includes establishing the intelligence of the logistics operation, from collection to the customer's door. All of this with the ultimate goal of improving customer service and experience, strengthening communication and transparency about each delivery, say Hugen
With about 15 years of experience in the logistics sector, Hugen previously worked at Grupo RBS, where he was a logistics supervisor for four years
