An innovative solution arrives in the Brazilian market to transform the way consumers interact with companies. TheResolve AIit is the first national platform dedicated to solving large-scale problems using artificial intelligence. Developed in the AI first model, is dedicated exclusively to resolving issues between consumers and companies. Using artificial intelligence, the platform promises to simplify processes and eliminate frustrations, such undue charges, service failures and discrepancies in accounts, offering a modern and effective alternative to the rigid and time-consuming customer service via call center
Created to make life easier for the consumer, theResolve AIacts as a virtual assistant, free, specialized in consumer rights and available 24 hours a day. “TheResolve AIarises with the conviction that consumers do not just want to complain, but solve your problems quickly and efficiently“, affirms Vicente Camilo, founder of the platform
Upon starting the process, the client accesses the platformResolve AIand reports their problem directly. The system captures all the information, interpret the complaint in detail and provide instant feedback. After the user's approval, the platform acts in various ways to resolve the reported issue. She can call the company on behalf of the consumer and talk to the attendant to resolve the issue, promote reconciliation between consumers and companies and even prepare an initial petition for the consumer to access Justice.
The objective of theResolve AIit is not to generate an avalanche of new lawsuits in court, putting consumers against companies. On the contrary, the goal is to facilitate the resolution of issues before they even become a problem for companies. It is enough for the company to register the business rules within the system for Resolva to seek resolution and reconciliation with the consumer, in different channels. “In addition to providing a simplified experience for users, our platform provides companies with a structured and effective way to handle complaints, contributing to improve your internal processes. We are introducing an innovative approach that streamlines problem-solving, reduce cost, increases the level of satisfaction and promotes constructive collaboration between consumers and companies“, explain Vicente
TheResolve AIwas released in January 2025, covering the telecommunications market. Until June 2025, will establish its presence in the main customer experience (CX) markets: telecommunications, e-commerce, banks and financial institutions, and aviation. With the aim of expanding even further, the platform will expand its operations to other relevant CX markets by December 2025. During the testing period, theResolve AIachieved a resolution rate of 80% with a Net Promoter Score (NPS) of 90, illustrating the satisfaction of consumers and companies in solving a wide range of problems they face. The goal now is to scale and solve more than 500 thousand problems by the end of the year
The platform ensures the strict protection of consumer data, strictly following the guidelines established by the General Data Protection Law (LGPD). “Ensuring the privacy and security of users' personal information is a central priority of the platform, that implements robust measures to protect sensitive data throughout the entire process of interaction and problem resolution with the operators”, reinforces Vicente
Committed to effectively addressing consumer issues through artificial intelligence, Resolva AI promises to simplify users' lives and positively strengthen the relationship between consumers and companies. With ambitious expansion plans for new sectors, the platform positions itself as a facilitator of quick solutions and a catalyst for the modernization and continuous improvement of the consumer experience in Brazil
