Avalara, Inc., one of the leading providers of tax compliance automation software for businesses of all sizes, announces the availability of Avi, your generative AI chatbot, in the Global Support Portal and in the product interface of your websitewww.avalara.com. Avi offers conversational support to help customers and partners find answers and solve problems more quickly and simply. In Brazil, the technology that uses Artificial Intelligence is present on the portal ofAvalara University, dedicated to its clients and partners
Trained with Avalara's customized knowledge base and constantly evolving, Avi allows customers to save time, providing quick answers to questions about products, assistance in resolving common issues and guidance on additional resources when needed
"A Avalara has been using AI and automation in our internal processes for years to improve the way we work and deliver products to the market", said Jayme Fishman, Director of Strategy and Products at Avalara. We are excited to bring the power of AI outside the company and make it accessible to our customers and partners, that can take advantage of autonomous solutions for problems and, when necessary, resort to our human support teams to handle more complex scenarios.”
The launch of Avi is part of Avalara's ongoing mission to use innovations with Artificial Intelligence to enhance the experience of customers and partners, minimizing errors, expanding and streamlining compliance coverage, in addition to simplifying internal processes. Other new AI-driven solutions will be available soon. To learn more about Avi, click here.
