Zendesk invites all customer experience (CX) professionals to the webinar "AI and the Future of CX", that will be held on Thursday, 22 August, at 2pm (Brasília time). The event will be streamed online and presented in English, with Portuguese subtitles
The webinar will explore how artificial intelligence (AI) is reshaping the customer experience and what to expect by 2027. Based on extensive research from CCW Digital and Zendesk, the event will bring valuable insights from CX executives on the successful implementation of AI, overcoming organizational barriers and the necessary steps to embrace this new technology
Main Themes
Adoption of AI
- Choosing the right solution
- Calculation of ROI
- Organizational alignment around AI
Customer Trust
- Demonstration of how AI improves customer service quickly and effectively with AI agents
- Showcasing the best customer experiences with highly qualified agents
- Guarantee of transparent security practices
Development Opportunities
- Prioritization of development opportunities
- Proper training for AI management, including: development of specialized expertise and refinement of interpersonal skills
Don't miss the opportunity to learn how AI can transform the customer experience in your organization and get practical tips to overcome challenges in adopting this technology
Service
- Event Webinar "AI and the Future of CX"
- Data Thursday, 22 August
- Schedule 14h (Brasília time)
- Format: Online, with Portuguese subtitles
For more information and registrationsaccess the Zendesk website
