A Rico, financial services platform of XP Inc., was recognized for its excellence in customer service. In an evaluation conducted by the Getulio Vargas Foundation (FGV) in partnership with Toluna Insights, Rico has achieved prominent positions in three essential categories: privacy, advice and contact
The ranking, part of the award "Best Bank and Platform to Invest", consider nine aspects of the service provided by financial institutions
"Our focus has always been to democratize access to investments with transparency and simplicity". Winning the award in the privacy categories, counseling and contact prove that we are on the right track, offering quality service and building a relationship of trust with our clients, says Pedro Canellas, head of Rico
The privacy criterion assesses the level of protection of customer data and information. Already advising directly with the core business of XP Inc., of which Rico is a part, as it concerns the quality of the guidance given to clients, taking into account clarity and effectiveness. Contact is the essence of Rico, analyzing the agility and accessibility in service for resolving issues
"The recognition of the ranking endorses all the work we have done at Rico in recent years", with a focus on simplifying the investor's life. It is a privilege to receive the FGV seals, showing how our platform is differentiated and ideal for those who want to start investing and make better financial decisions, explain Gerson Fini, executive director of Rico
The recognition reflects Rico's ongoing commitment to providing quality service, prioritizing the safety and satisfaction of customers
