The crucial role of consultancy in the effectiveness of Application Management Services

Historically, the adoption of software systems represents a transition from simple technological tools to pillars of corporate culture. However, when it comes to renewing solutions and adapting due to the discontinuation of a model, whether because of necessary updates (according to the evolution of the IT market or for maintaining legacy systems), there is a need to expand access to new tools to keep pace with changes in the corporate environment.

In this context, Application Management Services (AMS) emerge as a strategic alternative to optimise processes, reduce costs, and ensure system availability and security with rapid and efficient migration. This tangible timeframe is essential for AMS project planning and for compliance in data-driven decision-making.

According to research by Grand View ResearchIt is estimated that the AMS market will reach US$87.6 billion by 2025. This trend demonstrates a democratisation of management infrastructure, allowing businesses of all sizes to benefit from technological innovations.

However, while offering numerous benefits, AMS systems require careful planning and expert support. This demand, impacting thousands of businesses worldwide, necessitates extensive planning due to their technical and financial complexity, as companies must consider the benefits of using new technologies to enhance efficiency and competitiveness.

I therefore highlight that specialist consultancy plays a crucial role in this process, as it accompanies the entire transition to offer a strategic vision of the company, identifying opportunities for improvement and aligning business objectives.

I'm sharing six examples of project scenarios that are not successful.

1 – Incomplete planning and lack of visionMigrations without a comprehensive plan and defined objectives result in an undefined scope, unrealistic deadlines, insufficient resources, and unexpected costs.

2 – Underestimating the complexity and time requiredMigration is a complex process requiring significant time, expertise, and resources. Underestimating these factors leads to delays, rework, and frustration.

3 – Lack of expertise and insufficient trainingMigration and AMS require specialist knowledge in technology, business processes, and best practices.

4 – Poor communication and lack of alignmentLack of clear communication and misalignment between stakeholders can lead to conflict and delays.

5 – Inappropriate scope and excessive customisation: Including unnecessary scope or making excessive customisations increases project complexity, time, and cost.

6 – Insufficient Post-Implementation SupportA lack of adequate support after migration can lead to problems with system adoption and performance optimisation.

How to solve it?

Understanding that application migration and management are critical processes demanding precision, experience, and robust planning is fundamental, employing a three-pronged approach: expertise, methodology, and ongoing support.

1. Expertise: Having certified consultants with extensive experience in migration and AMS projects brings a deep understanding of best practices and a proven ability to resolve complex issues.
2. Methodology: Implementing a well-structured migration methodology, from initial assessment to go-live, using cutting-edge tools and best practices, ensures that each project is delivered on time and within budget, with the expected quality.
3. Continuous Support: Following implementation, a dedicated support team should continue to monitor system performance, resolve issues, and provide ongoing training to ensure the team can maximise functionality. 

Therefore, a consultancy that applies a well-structured methodology throughout all stages (from the initial assessment to go-live) is essential. Successful implementation requires a commitment to quality, strategic alignment, and ongoing support – crucial factors for success in the digital transformation journey of application migration and management projects.