Fa'amatalaga:
KPI, lea e tu mo Key Performance Indicator, o se fua fa'atatau e fa'aogaina e iloilo ai le fa'atinoga o se fa'alapotopotoga, matagaluega, poloketi, po'o tagata ta'ito'atasi e fa'atatau i fa'amoemoega fa'apitoa.
Manatu autu:
KPIs o meafaigaluega taua mo le faʻatinoga o faʻatinoga, tuʻuina atu faʻamatalaga faʻamoemoe i le alualu i luma agai i sini faʻamautu ma fesoasoani i le faia o filifiliga.
KPI uiga:
1. Fa'apitoa: Taulai i vaega fa'apitoa o fa'atinoga.
2. Fuaina: Fa'atatau ma fa'amaonia fa'amaoni.
3. Ausia: E moni ma mafai ona ausia i totonu o le fa'alapotopotoga.
4. Fa'atatau: Fa'atasi ma fa'amoemoega a le kamupani.
5. Faaletino: E fesootai ma se vaitaimi patino.
Taua o KPIs:
1. Fuafuaga fa'ata'atia: Fa'amautinoa o lo'o fa'atutusa galuega ma fa'amoemoega a le fa'alapotopotoga.
2. Fa'ai'uga fa'atatau i fa'amaumauga: Tuuina atu fa'amatalaga mautu e lagolago ai fa'ai'uga.
3. Mata'ituina o le alualu i luma: E mafai ai ona e mata'ituina le alualu i luma agai i sini mautu.
4. Fa'ailoga fa'afitauli: Fesoasoani e su'e vaega e mana'omia le fa'aleleia.
5. Faaosofiaga: Seti ni sini manino mo au ma tagata taitoatasi.
Ituaiga KPI:
1. Tupe:
- Tupe maua
- Tupe maua
- Fa'afo'i i luga o Tupe Teufaafaigaluega (ROI)
- Tupe maua
2. Mai le tagata o tausia:
- Fa'amalieina tagata fa'atau
– Fa'amauina fua
- Taua o le olaga atoa (LTV)
– Sikoa Fa'alauiloa Neti (NPS)
3. Fa'agasologa i totonu:
– Fa'atino lelei
– Taimi taamilo
– Tulaga faaletonu
- Fa'atosina
4. Aoaoina ma le tuputupu ae:
– Aoaoga a tagata faigaluega
– Fa'afouga
– Taofiga taleni
5. Maketi ma fa'atau:
– Fa'aliliuga fua
- Tau o le mauaina o tagata fa'atau (CAC)
– Fefa'ataua'iga i luga ole laiga
- Fesoʻotaʻiga i luga o faʻasalalauga lautele
6. Tagata faigaluega:
– Fa'aliliuina tagata faigaluega
– Fa'amalieina o tagata faigaluega
- Taimi masani e fa'atumu ai avanoa
Fa'afefea ona fa'avae KPI lelei:
1. Fa'atasi ma sini fa'atatau: Ia mautinoa o KPI e atagia ai sini a le fa'alapotopotoga.
2. Fa'atapula'a le aofa'i: Taulai atu i fa'ailoga sili ona taua e 'alofia ai le tele o fa'amatalaga.
3. Seti ni sini manino: Fa'atuina fa'ailoga fa'apitoa ma fa'amoemoe mo KPI ta'itasi.
4. Ia mautinoa le fuaina: Ia mautinoa e mafai ona aoina faʻamatalaga ma suʻesuʻeina ma le mautinoa.
5. Toe iloilo i lea taimi ma lea taimi: Fetuuna'i KPI e pei o sini po'o suiga o le siosiomaga pisinisi.
Meafaigaluega mo le mataituina o KPI:
1. Dashboards: Vaʻai vaʻaia e faʻaalia KPI i le taimi moni.
2. Pisinisi Pisinisi (BI) Polokalama: Meafaigaluega mo au'ili'ili fa'amaumauga ma fa'aaliga.
3. Pepa fa'asalalau: Fofo faigofie mo fa'alapotopotoga laiti po'o ni galuega fa'apitoa.
4. Fa'atonuga o le fa'atinoina o galuega: Tu'ufa'atasi faiga mo le su'eina ma le su'esu'eina o KPI.
Lu'itau ile fa'atinoina o KPI:
1. Filifilia o fua e le talafeagai: Filifilia o KPI e le o atagia mai ai le faatinoga moni.
2. Le tele o faʻailoga: Taulai atu i le tele o KPI, e oʻo atu ai i le leiloa o le taulaʻi.
3. Leai se fa'amatalaga: Fa'amatalaga sese o fa'amaumauga e aunoa ma le iloiloina o mea mai fafo.
4. Fa'aogaina o fa'amaumauga: Taumafai e fa'atupu fa'aaafia i'uga KPI.
5. Tete'e i suiga: Fa'afaigata le fa'aaogaina o se aganu'u fa'avae fua.
Fa'ata'ita'iga sili mo le fa'aogaina o KPI:
1. Fesootaiga manino: Ia mautinoa ua malamalama tagata uma i le uiga ma le taua o KPI.
2. Fa'afouina masani: Fa'amaumau fa'amaumauga fa'aonaponei mo le faia o fa'ai'uga talafeagai.
3. Fa'atinoga fa'avae: Fa'aaogā fa'amatalaga KPI e fa'atino ai fa'aleleia.
4. Paleni: Mafaufau i se fefiloi o faailoilo umi ma taimi pupuu.
5. Fa'asinomaga: Iloilo KPI fa'atasi ma isi mea taua.
Fa'asologa i le lumana'i i KPI:
1. KPI mo'i taimi: Fa'afou fa'afou metrics mo fa'ai'uga vave.
2. Faʻamatalaga Faʻamatalaga: Faʻaaogaina AI mo suʻesuʻega vavalo ma faʻamaonia mamanu i KPI.
3. Fa'asinomaga: KPI fa'afetaui i tulaga eseese ma galuega i totonu o le fa'alapotopotoga.
4. Fa'atasiga Fa'amaumauga: Tu'ufa'atasia fa'amatalaga fa'amatalaga eseese mo KPI sili atu.
5. Taulai i le fa'atumauina: Fa'aofia o fua fa'atatau o le si'osi'omaga, agafesootai ma pulega (ESG).
Fa'ai'uga:
KPIs o meafaigaluega taua mo pulega faʻaonaponei, tuʻuina atu se faʻavae faʻamoemoe mo le iloiloga o faʻatinoga ma taʻitaʻia fuafuaga faʻavae. I le faʻatinoina o KPI lelei, e mafai e faʻalapotopotoga ona faʻaogaina a latou gaioiga ma faʻamoemoega lautele, faʻailoa vaega mo le faʻaleleia atili, ma faʻateleina le tuputupu aʻe.
O le fa'aogaina lelei o KPI e mana'omia ai se faiga fa'aeteete, mai le filifilia o fua fa'atatau i le fa'auiga lelei o fa'amaumauga na aoina. E taua tele le fa'atumauina o le paleni i le va o ituaiga eseese o fa'ailoga, fa'amautinoaina se va'aiga atoa o fa'atinoga fa'alapotopotoga.
A'o fa'atuputeleina tekinolosi, o lo'o fa'aliliu fo'i KPI, fa'atasi ai ma su'esu'ega fa'a-taimi, atamai fa'apitoa, ma se fa'amamafa sili atu i mea fa'aauau. O nei faiga ua folafola mai e sili atu le malosi o KPI ma tuʻufaʻatasia i faiga faʻapisinisi.
Mulimuli ane, KPIs e le na o numera, ae o meafaigaluega e, pe a faʻaoga saʻo, e mafai ona faʻaosoina mea fou, faʻaosofia 'au, ma taʻitaʻia faʻalapotopotoga i le manuia gafataulimaina. E ala i le faʻaaogaina o se aganuʻu e faʻavae i luga o fuataga ma faʻaauau aʻoaʻoga, e mafai e kamupani ona faʻatulagaina i latou lava e sili atu le faʻatauvaʻa i se siosiomaga faʻapisinisi e fesuisuiaʻi.
Ina ia fa'ateleina le taua o KPIs, e taua tele le fa'atumauina e fa'alapotopotoga se mafaufau fetuutuunai, e masani ona toe iloilo ma fetu'una'i a latou fua fa'atatau ina ia mautinoa o lo'o fa'atutusa ma sini ma lu'itau. I lenei auala, o le a faʻaauau pea ona avea KPI ma meafaigaluega taua mo le fuaina, pulea, ma faʻatautaia pisinisi manuia mo le lumanaʻi lumanaʻi.
