Mugihe cyashize serivisi zabakiriya zikoresha zarebwaga no kutizerana - robot zidasobanukiwe nibibazo cyangwa buri gihe zitanga ibisubizo bimwe - ibintu byumunsi biratandukanye. Ubwihindurize bwubwenge bwubukorikori (AI), cyane cyane hamwe no kuza kwa moderi zibyara umusaruro, byafunguye uburyo bushya bwo gukorana hagati yibirango nabaguzi. Umupaka ukurikiraho ubu ni ugushiraho abakozi benshi ba AI bakorera hamwe muburyo butunganijwe, kwagura imiterere, imikorere, nubunini bwa serivisi zabakiriya.
Ubu buryo bushya bukomatanya ibyiza byisi byombi: ubwenge bwabantu bukoreshwa mugushiraho ingamba no gutembera kwa serivisi, hamwe nubushobozi butagira imipaka bwa AI bwo guhuza, kwiga, no gusubiza muburyo bwihariye, byose mugihe nyacyo.
Jenifer Ferraz, ukuriye ibicuruzwa n’ubucuruzi muri IRRAH TECH Group, inzobere mu gukemura ibibazo bya AI bitanga ibicuruzwa, agira ati: "Ni umuhanda umwe. Abaguzi ntibagishaka gutegereza, cyangwa kwimurwa bava mu murenge bajya mu murenge. Bashaka ibisubizo byihuse, nyabyo kandi cyane cyane bifuza ko byumvikana."
Mubikorwa, imbogamizi ikomeye kubigo ni ukwimura muburyo bwa gakondo, hamwe na chatbot imwe igerageza gukemura ibibazo byose bisabwa, no kugana inzira ihanitse, hamwe nabakozi benshi b'inzobere bakorana. Ni muri urwo rwego IRRAH TECH iri gutega ibicuruzwa byayo nyamukuru: GPT Maker.
Ati: "Ntabwo ari ugukemura ibibazo, icyifuzo cyacu ni ugukoresha ubwenge bw’ubukorikori kugira ngo habeho uburambe butazibagirana, aho umukiriya yumva yumvise, yumva, kandi akorerwa neza, hatitawe ku muyoboro cyangwa ku rugendo rw'abakiriya."
Jenifer asobanura ko "igikoresho kigufasha gukora, muburyo bworoshye kandi bwihuse, abafasha benshi bafite imico itandukanye, ubumenyi, n'intego zitandukanye. Buriwese arashobora gutozwa imirimo yihariye: umukozi winzobere mubibazo byibicuruzwa, undi wahariwe guhanahana amakuru no kugaruka, ikindi cyibanda kubicuruzwa, bifasha mubibazo bikomeye, nko kuboneza ibicuruzwa cyangwa kunanirwa kwa tekiniki, ndetse n'umukozi ufite ijwi ryijwi ryijwi kugirango ushimangire umubano."
Uyu munyamwuga kandi yerekana ko "GPT Maker yemerera umukiriya kutamenya ko bakorana nubwoko butandukanye bwubwenge. Kuri bo, uburambe burimo amazi kandi bwihariye. Inyuma yabyo, buri mukozi yiteguye gukora neza aho akora neza."
Ikindi kintu cyingenzi cyikoranabuhanga ni uguhuza abakozi ba AI hamwe nabakozi. Asobanura agira ati: "Iyo umukiriya abajije ikibazo gikomeye cyangwa kimwe gisaba impuhwe, sisitemu imenyesha umukoresha, ariko nta gutakaza imiterere y'ibiganiro, bigatuma inzibacyuho igenda neza".
Agira ati: "Iyi moderi ya Hybrid irinda amakimbirane asanzwe yo gusubiramo ibintu byose ku muntu. Amateka arahari, imiterere irabungabunzwe. Ibi byongera abakiriya kandi bikagabanya igihe cyo gukora."
Byongeye kandi, GPT Maker yemerera ibigo gupima serivisi zabakiriya bitabaye ngombwa kongera umubare wabakora. AI ikora igice kinini cyimirimo isubirwamo, ikabohora amakipe yabantu kubibazo byinshi kandi byoroshye.
Kuri Jenifer, ejo hazaza ha serivisi zabakiriya byanze bikunze harimo kwimenyekanisha kurwego. Ati: "Abaguzi bifuza kumva ko badasanzwe, ariko ibigo bigomba kubikora mu buryo bufatika kandi burambye. AI ikora, hamwe n'abakozi benshi, kuri ubu ni ikoranabuhanga rikomeye mu guhuza ibyo bibazo byombi."
Ati: "Ntabwo ari ugukemura ibibazo, icyifuzo cyacu ni ugukoresha ubwenge bw’ubukorikori kugira ngo habeho uburambe butazibagirana, aho umukiriya yumva yumvise, yumva, kandi akorerwa neza, hatitawe ku muyoboro cyangwa ku rugendo rw'abakiriya."
Kandi imibare irerekana ko bikenewe. Raporo ya Zendesk yo muri 2024 CX yerekana ko serivisi yihariye ari ikintu cy'ingenzi mu bunararibonye bw'abakiriya: 67% biteze ko imikoranire iba umuntu ku giti cye, mu gihe 59% bifuza ko ibigo byakoresha amakuru aboneka kugira ngo bitange uburambe bwihariye. Byongeye kandi, 70% by’abaguzi bavuga ko biteze ko ibigo bitanga inkunga nyayo, naho 64% bakaba biteze ko ibi bizabera mu nzira zose.
Byongeye kandi, 57% by'abayobozi bafite uburambe ku bakiriya bemeza ko AI itanga umusaruro uzagira uruhare runini mu gushyigikira ibiganiro mu myaka ibiri iri imbere, naho 83% by'amasosiyete asanzwe akoresha iryo koranabuhanga yatangaje ko inyungu nziza ku ishoramari (ROI), nk'uko ubushakashatsi bwashyizwe ahagaragara na Forbes bubitangaza.
Muri Berezile, ubushakashatsi bwakozwe na ServiceNow bwerekana ko 87% byabaguzi baha agaciro serivise nziza yo kuganira, nubwo 59% bagikunda kuvugana numukozi wumuntu mubihe bigoye, bishimangira akamaro kikoranabuhanga.
Jenifer asoza agira ati: "Serivise y'abakiriya ntikiri ikiguzi. Ni umutungo w'ingirakamaro mu kubaka umubano no guha agaciro ubucuruzi."
