Mu myaka yashize, automatisation yageze mumirenge yahoze itatekerezwa. Ikoranabuhanga ryatwaye ibintu hafi ya byose, kandi ikigaragara ni uko, mu myaka iri imbere, ikoranabuhanga rya digitale rizaba rifite umwanya munini mu buzima bw’abantu, mu bikorwa bya buri munsi by’ubucuruzi buciriritse, no mu nganda nini. Kimwe mu bikoresho bikoreshwa cyane byikora ni chatbots . Binyuze muri bo, ubunararibonye bwabakoresha buratera imbere, mugihe isosiyete yunguka, birashoboka ko byiyongera ndetse bikagira ingaruka nziza kugaruka kwishoramari (ROI).
Biteganijwe ko igikoresho kiziyongera hejuru ya 20% muri 2028, nk'uko ubushakashatsi bwakozwe na sosiyete Markets na Markets bubitangaza. Bots ifite imirimo itandukanye kandi, akenshi, ikora imirimo, iyo ikozwe numurimo wabantu, byafata igihe kinini kandi ikabohora umuntu mubindi bikorwa byose bisaba ikiremwa muntu. Byongeye kandi, barashobora gukemura icyarimwe icyifuzo, ikintu kidashoboka kumuntu.
Ibiranga Chatbot
Gukoresha chatbots bizana inyungu nyinshi , nka 24/7 kuboneka, ubutumwa bwohereza icyarimwe, igihe cyo gusubiza byihuse, gahunda, nibindi byinshi . Menya ibyiza iryo koranabuhanga rishobora guha ibigo nubucuruzi:
Ibisubizo byikora: birashoboka ko umurimo wingenzi wibiganiro mubigo ari kohereza ubutumwa kubakiriya cyangwa kubakoresha. Iyi mikorere ikora gusa: umuntu ubishaka yohereza ubutumwa kumubare cyangwa kurundi rubuga rusange, kandi igisubizo cyateguwe mbere cyoherejwe. Uhereye kuri iki gisubizo, ibindi bikorwa birashobora gukorwa, nko kohereza amafoto, videwo, amahuza ashobora gukanda, nibindi.
Akamaro ko kwihuta no kwitabira biri mubintu byinshi, icyingenzi nukunyurwa kwabakiriya. Umuguzi wakiriye ibisubizo byihuse kandi bikora birashoboka cyane ko arangiza kugura cyangwa gukoresha serivisi, ugereranije nubucuruzi budafite ikiganiro. Porogaramu zimwe zirashobora gukorwa kugirango zitange inyandikorugero itanga amakuru, ikora nkumuyoboro wibibazo kubashaka ubufasha.
Mbere na nyuma yo kugurisha: imvugo "ubudahemuka bwabakiriya bwubatswe nyuma ya serivisi" ntabwo byigeze biba ngombwa. Uburambe bwo kugura cyangwa kugurisha serivise butangirana numuntu wambere, mugihe chatbot ikora kunshuro yambere, ikamara iminsi nyuma yo kugura. Muri salon de coiffure, kurugero, igikoresho gishobora gukoreshwa kubintu bitatu: guteganya, kwemeza igihe cyagenwe mbere yiminsi ya serivisi, na nyuma ya serivisi, kohereza inama cyangwa gusaba ibitekerezo.
Kubijyanye no kugurisha ibicuruzwa, logique yo gukurikirana ni imwe. Birashoboka gutondekanya ubutumwa bwo kubaza kubicuruzwa, kugenzura niba ibintu byose bimeze neza nimikoreshereze yabyo, cyangwa ndetse, nyuma yicyumweru, tanga kugabanuka cyangwa kumenyekanisha ibicuruzwa bishya. Iyi mikoranire yoroshye ituma abakiriya basezerana nikirango na nyuma yo kugura birangiye.
Kwishura : Iyo ubwishyu bumaze gukorwa, tekinoroji yemerera itegeko ryo kwishyuza, guhindura imiterere ndetse no kwimurira umukiriya ahantu hatandukanye murwego rwubuyobozi. Muri ubu buryo, hamwe nitsinda, rwiyemezamirimo arashobora kureba ibicuruzwa bigurishwa muri rusange kandi akumva neza ubucuruzi bwabo.
Kommo , Sisitemu yo gucunga , itanga SalesBot , igufasha gukora bots byoroshye kandi nta code. Ifasha kurema no kohereza ubutumwa nyuma yumukoresha wihariye, kugumya kuganira. Kohereza kandi amakuru yakusanyirijwe kumwanya muto. Gabriel Motta , umuvugizi wa Kommo muri LATAM, ashimangira ati: "Iyi mikorere igufasha kurushaho kugenzura abayobozi ndetse n’abakiriya, mu buryo bworoshye no kuzigama igihe".
Gukusanya ibitekerezo: kwakira ubushishozi kubaguzi ni ugukurikirana. Muyandi magambo, iminsi mike nyuma yo kugura ibicuruzwa cyangwa kurangiza serivisi, bot irashobora gutegurwa kuvugana nabakiriya kugirango bumve uburambe bwabo, niba byose byagenze neza, ndetse bagasaba ibitekerezo byihariye kuri serivisi.
Birashobora gusa nkibyoroshye, ariko kugira uyu muyoboro hamwe nabaguzi bituma bumva ko, kurundi ruhande, hari sosiyete ihangayikishijwe nibitekerezo byabo n'imibereho myiza. Niba ibitekerezo ari bibi, kubyakira biturutse kumuyoboro wigenga wigenga birinda ikirego gutangazwa kumugaragaro ku zindi mbuga nkoranyambaga, bityo ukirinda ikibazo gishobora kuvuka no gutanga igisubizo cyihuse ku kibazo.
Gukurikirana kuyobora : amakuru menshi, ibisubizo byiza. Iyi logique irareba no mubigo. Inzira ifatika na tekinoloji yo gusobanukirwa imyitwarire yabakiriya cyangwa abaguzi bashobora kunyura imbere . Kohereza ifishi yoroshye, ibicuruzwa cyangwa serivise ya serivise, ibikubiyemo amakuru, mubundi bwoko bwubutumwa, birashobora gupima ibyo abo bashaka kureba.
Kuyobora igikoresho kuri ba rwiyemezamirimo gukora ubucuruzi bwabo, ariko gutera imbere nabyo bigirira akamaro umuguzi, wakiriye ibintu byihariye n'ubutumwa bwihariye, ndetse na serivisi ifatika ihuje n'inyungu zabo.
Uburyo chatbots ifasha kongera ROI.
Ibyiza byinshi ninyungu kubakiriya nuburambe bwabo bimaze kuvugwa, ariko iterambere ryibiganiro bizana muruganda nabyo biragaragara. Ubwiyongere muri ROI ningenzi, bukubiyemo ibintu byose byiza byikoranabuhanga. Imikorere ikora ya automatike itera kuzigama, kuko, hamwe nibisubizo byikora, abakozi bari guhabwa akazi muriki gikorwa ntibashobora gukenerwa. Mu masosiyete manini, kugabanya ibiciro ni byinshi, kubera ko abakozi benshi, niko amafaranga menshi ahembwa umushahara, amahugurwa, n’ibikorwa remezo.
Iyindi nyungu ifitanye isano namakosa ashobora kubaho, kuko abantu bashobora kwibasirwa cyane kuruta imashini. Hamwe nigikoresho cyo gukora amagambo, guteganya gahunda, cyangwa kwemeza ko abakiriya bose babonana, birashoboka ko ibi bibaho neza kandi muburyo butondetse ni byinshi cyane. Iyo habaye ikosa, rigomba gukosorwa, haba muguhindura akazi cyangwa gutunganya gahunda yose, bifata igihe.
Gabriel ukomoka muri Kommo yongeyeho ati: "Hariho ibintu bisa naho ari bito, ariko bigira uruhare mu kongera umusaruro w'isosiyete yawe, bityo rero, ROI. Ibintu nk'ubwiza bwa serivisi zabakiriya, igihe cyo gusubiza, ishyirahamwe mu micungire y'ubuyobozi, ndetse no gucunga amakipe. Ibi byose byanozwa hifashishijwe ikoreshwa rya Chatbots ".
Ubworoherane bwo gukoresha butuma kandi amakuru akusanywa kandi, mugihe kizaza, agasesengurwa nabayobozi. Ibi byitwa kuyobora birashobora kumenya abaguzi kandi bigafasha ba rwiyemezamirimo gusobanukirwa nibishakishwa cyane nibikenewe kugirango barangize kugurisha. Ubushishozi buturuka kubateze amatwi bifite agaciro mugihe cyo gufata ibyemezo no gutegura ibikorwa bizaza, ndetse no korohereza ibindi bice byikigo, nko kwamamaza no gutumanaho.
Ibyiza byose umukiriya afite mugihe chatbot ishyizwe mubikorwa nabyo bivamo inyungu kubisosiyete. Umukiriya anyuzwe na serivisi yatanzwe, serivisi nibicuruzwa byakiriwe ni umuntu uzasaba ikirango inshuti n'umuryango, kandi hari amahirwe menshi yo kongera kugura ibicuruzwa, bityo akaba umukiriya wizerwa.
