Ubwenge bwa artile bwazanye intambwe nini kuri serivisi zabakiriya. Automation yerekana inzira, ariko kandi izana imbogamizi yukuntu wakomeza gukorakora kwabantu mumikoranire, cyane cyane muri serivisi zabakiriya. Ana Abreu, COO akaba ari nawe washinze WeClever, umupayiniya mu bwenge bwo kuganira no kugenzura mu buryo bwikora, yerekana uburyo AI irimo gucunga uburyo bwo kwishyira mu mwanya w'abandi, gushimangira umubano no kubaka ubudahemuka bw'abakiriya mu isi igenda ihuzwa.
Ana agira ati: "Kubabarana ntabwo ari imico ya kimuntu gusa. Iyo bishyizwe mu bikorwa neza, ubwenge bw’ubukorikori burashobora rwose kugira uruhare mu mibanire ya hafi, yumuntu ku giti cye, kandi yubahwa n’abakiriya. Ibanga rishingiye ku gukoresha ikoranabuhanga mu buryo bw’imyitwarire n’ubwenge, buri gihe riyobowe no kumva."
Kwishyiriraho amakuru
Mwisi yisi, ikusanyamakuru hamwe nisesengura byabaye ngombwa mugutanga uburambe bufite akamaro. Raporo ya McKinsey ivuga ko ibigo byihariye ubunararibonye bw’abakiriya bishoboka ko 40% byongera amafaranga kurusha ayo atabikora.
Ibi bivuze ko ikiganiro cyoroshye gishobora - kandi kigomba - kurenga ibisubizo bisanzwe. Irashobora gukoresha imvugo yakarere, guhuza imvugo yayo nu mwirondoro wabaguzi, cyangwa no gutanga ibicuruzwa na serivisi bishingiye kumateka yimikoranire. Ana yagize ati: "Iyo umukiriya amenye ko bumvise rwose, ndetse no mu buryo bwa digitale, bumva bafite agaciro. Ibyo ni impuhwe mu bikorwa."
Automation hamwe nururimi rwumuntu kandi rwihariye.
Guhuza imikoranire birenze kure gushyiramo izina ryumukiriya mubutumwa. Bisobanura gusobanukirwa ibyo bakeneye byukuri, gusubiza hamwe nimpuhwe, no gutanga ibisubizo bikwiranye nurwego.
Ana abisobanura agira ati: "Automation ntabwo igomba gusobanura ubukonje. Ibinyuranye na byo: iyo igizwe neza, AI irashobora gutanga serivisi nziza kandi ikaze yubahiriza igihe n'amarangamutima y'umuntu kurundi ruhande rwa ecran".
Gukusanya ibitekerezo nabyo ni imyitozo myiza yo kubaka impuhwe za digitale. Ibi ntibikomeza kunoza ibiganiro gusa, ahubwo binerekana ko isosiyete iha agaciro ibitekerezo byabakiriya kandi yiyemeje guhora ihindagurika rya serivisi itangwa.
Kumenya amarangamutima nyayo
Nk’uko ubushakashatsi bwakozwe na Capgemini bubitangaza, 62% by’abaguzi bavuga ko bafite imyumvire myiza y’ibirango iyo imikoranire yabo na AI igaragaza impuhwe. Kandi bumwe mu buryo bwiza bwo kubigeraho ni ugukoresha ikoranabuhanga rishobora kumenya amarangamutima mugihe nyacyo.
Ibisubizo byinshi byateye imbere birashobora gusesengura amajwi yikiganiro, kumenya gucika intege cyangwa gushidikanya, no guhita uhindura igisubizo kugirango utange inkunga kandi ukemure ikibazo neza.
Ana agira ati: "Duhuza ikoranabuhanga no gutega amatwi dushishikaye kugira ngo habeho imikoranire myinshi y'abantu, kabone niyo haba nta muntu ubyitabira." Ati: "Ntabwo ari ugusimbuza abantu, ahubwo ni ukongera ubushobozi bwo gukorera hamwe n'ubwenge."
Ejo hazaza h'abantu.
Usibye gushiraho ejo hazaza h'ubucuruzi, kwishyira mu mwanya wimpuhwe bigira uruhare mubucuti bwiyubashye kandi bunoze. Muguhuza AI hamwe nuburyo bushingiye kubakiriya, ibigo byubaka imiyoboro irambye kandi irambye. Ana asoza agira ati: "Kwishyira mu mwanya wa Digital ntabwo birenze inzira-ni ngombwa. Umukiriya arashaka kumvikana, kumvikana, no guhabwa serivisi nziza. Kandi ikoranabuhanga rirashobora-kandi rikwiye-gufasha muri ibyo."
