Dukurikije ubushakashatsi bwakozwe na Deloitte, ibigo by’ubucuruzi byo muri Brezili biteganya gukomeza cyangwa kongera ishoramari n’amafaranga yinjiza mu ikoranabuhanga rigezweho kugira ngo bihuze n’ibyifuzo by’umukiriya mushya kandi ujijutse. Muri urwo rwego, robots zabaye inshuti mu bikorwa byihuse, zongera umusaruro w’ikipe kandi zigakoresha neza igihe cya buri wese ubigizemo uruhare. Uretse kunoza ubunararibonye bw’abakiriya, ni zo zizaba ingenzi mu 2025.
Robots ni ingenzi cyane mu bucuruzi.
Impinduka mu ikoranabuhanga zazanye uburyo bushya bwo guhindura imyitwarire y'abaguzi. Ubu bari kuri interineti kandi bashaka serivisi zihuse ku mbuga za interineti, haba kugura ikintu, gutanga amanota , cyangwa se kuvugana n'ikigo runaka.
Nk’uko bivugwa na Carlos H. Mencaci, Umuyobozi Mukuru wa Total IP, ikigo gikeneye kwitegura iyi mikoranire. Gukoresha robots, birashoboka kwihutisha umusaruro mu buryo bwihariye. Yagize ati: "Turabigisha, kandi abayobozi bakora robots byoroshye cyane. Umukozi uwo ari we wese ashobora guhindura imiterere no gushyiraho imikorere mishya." Ibi bituma habaho ubwisanzure burushijeho mu mikorere kandi bigatanga igenzura ry’imbonankubone, hamwe n’ibipimo muri raporo n’amadashboards by’ikoranabuhanga .
Muri ubu buryo, ubucuruzi bushobora gukura by’ukuri, kuko habaho isuzuma ry’umusaruro rihoraho. Ibi byose hamwe n’umutekano wo kugira ubufasha bwihariye amasaha 24 ku munsi, iminsi irindwi mu cyumweru. Bityo, ntibusigara budafite ubufasha kandi ibikorwa ntibihagarara.
Ubwoko butatu bwa robots kugira ngo wihutishe umusaruro
Hari ubwoko butandukanye bwa robots, buri imwe ifite imiterere yayo yihariye. Total IP ishobora no guteza imbere imishinga mishya yihariye bitewe n'ibyo umukiriya akeneye. Kubwibyo, Mencaci yahisemo amahitamo amwe. Reba:
Uburyo bwo Gusubiza mu buryo bwihuse: butanga amakuru atandukanye mbere yo guhamagara, mbere yo kuvugana n'abantu. Bushobora gukora imirimo isubirwamo nko:
- Kohereza ubutumwa ku mashami abishinzwe;
- Raporo y'amafaranga asigaye ku ikarita;
- Igihe cyo kubonana na muganga;
- Fagitire imeze nk'iy'abandi;
- Guhindura ijambo ry'ibanga ry'ikarita yawe n'ibindi byinshi.
Ikora: Kohereza telefoni icyarimwe icyarimwe, bigatuma habaho imikoranire binyuze mu mabwiriza y'ijwi. Intego yayo ni ukongera ubushobozi bwo kuvugana no guhamagara ku murongo w'ubufasha, nka:
- Kwemeza gahunda zo kwa muganga no gupimwa;
- Ivugurura ry'iyandikisha;
- Vugana n'umuntu ukwiye;
- Kwerekana ibicuruzwa na/cyangwa serivisi;
- Kuganira ku mwenda n'ibindi byinshi.
Ubushakashatsi: Iyi porogaramu ikoreshwa nk'iy'ibikubiyemo mu mpera y'umuhamagaro, isaba ibitekerezo by'abakiriya. Ni ingamba nziza yo gusesengura imikorere y'ibikorwa; porogaramu zayo z'ingenzi ni izi:
- Ubushakashatsi ku kunyurwa kwa NPS (Net Promoter Score)
- Ubushakashatsi bwiza ku bicuruzwa na/cyangwa serivisi bitangwa;
- Ubushakashatsi bw'imbere mu bigo n'abakozi babyo;
- Raporo z'ibipimo kugira ngo habeho ibitekerezo n'ibindi byinshi.
Amaherezo, ibiganiro bihinduka nk'iby'abantu, bifite amajwi y'abagabo n'abagore, kandi bitanga ubundi buryo butandukanye bwo gushyiraho ibintu. Asoza agira ati: "Gukora imirimo isubiramo ni yo ngamba nziza ku kigo, hatitawe ku rwego urwo arirwo rwose, kuko bitanga umusaruro mwiza."
